Vista frontal de la propiedad

Opiniones de Hotel Metropole Geneve

5 out of 5
Hotel Metropole Geneve
34 Quai General Guisan, Geneva, GE

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 217 de 387 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 111 de 387 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 387 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 387 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 387 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jurgen

Se hospedó 2 noches en junio de 2022

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Espectacular
Espectacular !!!
Se hospedó 2 noches en noviembre de 2018
Respuesta de Chloe Mignard, Digital Marketing Executive, el 12 nov. 2018
Dear Juan, Thank you for taking the time to leave a review. We're so glad to hear that you've enjoyed your stay with us. We look forward to welcoming you again, Have a lovely day

10/10 Excelente

Lisa Ma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo excelente
Se hospedó 1 noche en octubre de 2018
Respuesta de Chloe Mignard, Digital Marketing Executive, el 9 nov. 2018
Dear Lisa Ma, Thank you for taking the time to leave a review. We're glad to hear that you've enjoyed your stay with us. We look forward to welcoming you again, Have a lovely day

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2018

8/10 Bueno

alex, Buenos Aires argentina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hitel con buena ubicacion
Muy comodo con excelente servicio y buena ubicacion. Vista eoectacukar del lago leman
Se hospedó 5 noches en diciembre de 2017
Respuesta de Hotel Metropole, Geneva, el 22 dic. 2017
Querido Alex, Gracias por su reciente estadía con nosotros y por sus amables palabras. Esperamos que pronto te veamos en Ginebra. Saludos festivos de todos nosotros en el Hotel Metropole, Ginebra.

8/10 Bueno

Rodrigo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La experiencia fue buena en general, solo que pagamos vista al lago y nos pusieron en primer piso y solo se ve la avenida y las copas de los arboles tapan la vista. El cuarto no olia tan bien. Buena amplitud, buen baño, buana cama.
Se hospedó 2 noches en septiembre de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gran Hotel Lástima Que Chicas Las Habitaciones
Excelente ubicación, una de las mejores. Gran servicio. Pero las habitaciones son extremadamente chicas, casi incómodas. Hasta para estándares Suizos son muy chicas.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
buen hotel
habitación relativamente pequeña, falta de bidet, muy caros los servicios pero muy bien todo

4/10 Malo

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Mala relación costo-benefico
Demasiado caro por lo que se recibe a cambio

4/10 Malo

Adil

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
We did not know about the construction. We felt our experience was sub par as a result.
Se hospedó 1 noche en abril de 2024
Respuesta de Roxane Vesin, el 21 may. 2024
Dear Sir, We would like to thank you for taking the time to write a review following your stay at The Hotel Metropole Geneva. We are extremely sorry to learn that your time with us did not match all your expectations. Indeed, we have undertaken the complete renovation of our establishment in order to offer a renovated and more up-to-date product to our customers. All of our clients are informed about our project through a direct message on Expedia or on the other booking platforms while organising their trips. You can find it directly on your Expedia account. We really hope to have the opportunity to welcome you gain in the future and therefore share this wonderful renovation project with you, Warm regards, Roxane VesinGuest Relations & Duty Manager

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Roxane Vesin , el 11 mar. 2024
Dear Sir,We would like to thank you for taking the time to post a review following your stay at The Hotel Metropole Geneva.We are pleased to learn that you enjoyed your time with us. It was a real pleasure to have you staying with us.We are looking forward to welcoming you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

6/10 Aceptable

Gabriel

Se hospedó 2 noches en febrero de 2024
Respuesta de Roxane Vesin , el 5 mar. 2024
Dear Madam, Dear Sir,We would like to thank you for taking the time to post a review following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

10/10 Excelente

Andor

Se hospedó 1 noche en febrero de 2024
Respuesta de Roxane Vesin , el 5 mar. 2024
Dear Madam, Dear Sir,We would like to thank you for taking the time to post a review following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

6/10 Aceptable

Otman

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Old place
Se hospedó 1 noche en diciembre de 2023
Respuesta de Roxane Vesin, el 31 ene. 2024
Dear Sir, We would like to thank you for taking the time to share your experience following your time at The Hotel Metropole Geneva. Our guests' feedback is the best tool we have to keep providing outstanding service to our visitors.We are really sorry to learn that your stay with us was not up to your expectations. We would be pleased to learn more details about your experience with us. Do not hesitate to contact us directly should you wish to further develop your feedback.We hope to have the opportunity to welcome you again and make your visit right.Kind regards, Roxane Vesin Guest Relations & Duty ManagerThe Hotel Metropole Geneva

10/10 Excelente

juliana

Se hospedó 1 noche en enero de 2024
Respuesta de Roxane Vesin, el 31 ene. 2024
Dear Madam, Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

10/10 Excelente

Juan Manuel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todos los empleados muy amables. Instalaciones adecuadas
Se hospedó 1 noche en octubre de 2023
Respuesta de Roxane Vesin, el 23 oct. 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

10/10 Excelente

Michael, Houston

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was able to stay in a recently renovated room which was great. Rooftop bar at sunset is a 10! Looking forward to final renovations to be complete.
Se hospedó 3 noches en julio de 2023
Respuesta de Roxane Vesin, el 13 jul. 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

10/10 Excelente

Benjamin, garza garcia

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excelent
Se hospedó 2 noches en marzo de 2023
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 4 abr. 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin

10/10 Excelente

Omar, Los Angeles

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
The staff went above and beyond to help make my stay wonderful. I really appreciate Allen and the rest of the team.
Se hospedó 1 noche en marzo de 2023
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 27 mar. 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

10/10 Excelente

Mohammed

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect, I will visit it again.
Se hospedó 2 noches en marzo de 2023
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 22 mar. 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

2/10 Terrible

Berk, ny

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
we did not enjoy! wrong information
Se hospedó 1 noche en marzo de 2023
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 27 mar. 2023
Dear Sir, We would like to thank you for taking the time to share your experience following your time at The Hotel Metropole Geneva. Our guests' feedback is the best tool we have to keep providing outstanding service to our visitors.We are really sorry to learn that your stay with us was not up to your expectations. We would be pleased to learn more details about your experience with us. Do not hesitate to contact us directly should you wish to further develop your feedback.We hope to have the opportunity to welcome you again and make your visit right.Kind regards, Roxane Vesin Guest Relations & Duty ManagerThe Hotel Metropole Geneva

10/10 Excelente

Yael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, excellent service. There is a really small gym, but clean and normally empty.
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 16 ene. 2023
Dear Madam,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.Please be assured that we will take your feedback about the gym into consideration in order to improve our guest experience.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

10/10 Excelente

EMMANOUIL

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2022
Respuesta de Roxane Vesin, el 31 ene. 2024
Dear Madam, Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

10/10 Excelente

Claude

Se hospedó 1 noche en diciembre de 2022
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 2 ene. 2023
Cher Monsieur,Nous vous remercions d'avoir pris le temps de partager votre expérience à l'Hôtel Métropole Genève. Nous vous souhaitons nos meilleurs vœux pour cette nouvelle année 2023 et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement.Bien cordialement,Roxane VesinGuest Relations & Duty Manager

10/10 Excelente

Ronnie, North York

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2022

8/10 Bueno

Ali

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a nice time in Geneva and this hotel is well situated by lots of shopping and walkable to most things you want to do in Geneva. Hotel check in was easy and checkout too. I would only say that the hotel probably needs to invest in upgrading its rooms, wasn’t quite 5 stars, but close, just a bit dated for my taste. But for price point I think most people will find it fair.
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 7 nov. 2022
Dear Mr Ali,We would like to take the time to thank you for sharing your experience at the Hotel Metropole Geneva.We are dedlighted to read that you enjoyed your overall stay with us.We are in continuous search of progress regarding our design, and we will consequently start a complete renovation of the property from January 2023. Therefore, we would love to welcome you again in the future.Kind regards,Roxane VesinGuest Relations & Duty Manager

8/10 Bueno

Amr

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
There should be at lease one restaurant
Se hospedó 4 noches en octubre de 2022
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 28 oct. 2022
Dear Madam, Dear Sir,We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We are pleased to learn that you enjoyed your overall time with us. Our establishment has one restaurant and two bars available for our guests. We would love to present them to you next time you come.We hope to see you again soon,Kind regardsRoxane Vesin - Guest Relations & Duty Manager

10/10 Excelente

Kensuke

Se hospedó 7 noches en septiembre de 2022
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 28 oct. 2022
Dear Madam, Dear Mister Kensuke,We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva.We look forward to welcoming you again soon.Kind regards,Roxane Vesin - Guest Relations & Duty Manager

10/10 Excelente

Bogdan

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Awesome hotel! We’ll definitely stay here again!
Se hospedó 1 noche en agosto de 2022
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 28 oct. 2022
Dear Madam, Dear Mister Bogdan,We would like to thank you for taking the time to write these lovely words following your stay at the Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us, it was a real pleasure to welcome you last summer.We hope to see you again soon,Kind regards,Roxane Vesin - Guest Relations & Duty Manager

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly recommend
Amazing location, really nice hotel and staff really go the extra mile to accommodate. Highly recommend
Se hospedó 4 noches en agosto de 2022
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 29 oct. 2022
Dear Mister Gary, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We are delighted to read your lovely feedbacks. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager

8/10 Bueno

valerie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
July stay
Great location, roof top terrace very nice but food offerings rather limited. Breakfast varied and plentiful. Staff very good and attentive.
Se hospedó 1 noche en julio de 2022
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 29 oct. 2022
Dear Madam, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. It is a pleasure to learn that we made your time in Geneva so memorable. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager

10/10 Excelente

Trimetri

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 29 oct. 2022
Dear Madam, Dear Sir, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager

4/10 Malo

Skuli

Se hospedó 2 noches en julio de 2022
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 29 oct. 2022
Dear Madam, Dear Sir, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager

8/10 Bueno

Clemens

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2022
Respuesta de Roxane Vesin - Guest Relations & Duty Manager, el 29 oct. 2022
Dear Madam, Dear Sir, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We hope to have the pleasure to welcome you again soon, Kind regards, Roxane Vesin - Guest Relations & Duty Manager

10/10 Excelente

Humberto

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Always a pleasure to stay
Se hospedó 1 noche en junio de 2022

6/10 Aceptable

Salim S

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The carpet in the room was old. The room could be better located.
Se hospedó 1 noche en junio de 2022

8/10 Bueno

Humberto

Le gustó: Limpieza, servicio y personal, servicios
Always good to stay
Se hospedó 2 noches en mayo de 2022
Respuesta de Hélène Lang-Lauper General Manager, el 15 may. 2022
Dear Mr Coelho, We would like to thank you for your feedback. We are happy to learn that you have enjoyed your stay with us. We look forward to welcoming you soon again and stay at your disposal for any further information. With my best regards,

6/10 Aceptable

Paulo

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nunca mais!!!
O custo benefício é ruim, muito caro pelo que oferecem, a única coisa que vale a pena é a vista!!!o que oferecem no café da manhã por quase 50 francos é uma vergonha!!!
Se hospedó 5 noches en abril de 2022
Respuesta de Hélène Lang-Lauper General Manager, el 15 may. 2022
Dear Mr Louvatto, We thank you for having taken the time to provide us with your comments. We are happy to read that you enjoyed the location of our hotel. However, we are very disappointed with your comment about the breakfast. Rest assured that this has already been looked after by our Executive Chef and Food & Beverage Director. We do hope to have the opportunity of welcoming you back soon to show you that this experience is certainly not the kind of service we are usually delivering. In the meantime, please accept my best personal regards,

6/10 Aceptable

Isnar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Could be Better
Hotel has lots of potential. Shower was not draining water and we had to end up wiping the "lots" of water twice. We did let the hotel know the first time but they did not fixed and next morning same thing happened. No discount nor any amenity was offered due to the inconvenient. Breakfast could be much better for $42 per person, very basic buffet.
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel in the city center, old-worldly stylish yet supermodern, great restaurant, excellent staff.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Hélène Lang-Lauper General Manager, el 26 dic. 2021
Dear Guest, We thank you very much for your comment. We are so happy to read that you enjoyed the hotel, the location as well as the quality of our staff. Rest assured that your positive comments have already been shared with our team. We hope to see you soon in our hotel. With my best regards,

10/10 Excelente

Isadora

Se hospedó 2 noches en noviembre de 2021
Respuesta de Hélène Lang-Lauper / General Manager, el 14 dic. 2021
Dear Guest, We thank you very much for your kind review, it is always a pleasure to read that our guests had a great time during their stay. We hope to have the chance of welcoming you back very soon. In the meantime, please accept my best personal regards,

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2021

8/10 Bueno

Soud

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2021

8/10 Bueno

M L ERHAN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect location, warm welcome, helpful staff, clean hotel, clean room, clean/premium towels, excellent house keeping service, rich and tasty breakfast. I would definitely stay again..
Se hospedó 4 noches en agosto de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel
Se hospedó 2 noches en junio de 2021
Respuesta de Hélène LANG-LAUPER, el 11 jul. 2021
Dear Guest, We would like to thank you for your feedback. We are glad to see that you have enjoyed your stay with us. We hope to see you again at the Hotel Metropole Geneva and remain at your disposal may you require any further information. Best regards,

10/10 Excelente

ALI

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tres bien
Se hospedó 5 noches en enero de 2021

10/10 Excelente

Arnaud

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Parfait
Excellent établissement. Honore la tradition hôtelière suisse!
Se hospedó 1 noche en noviembre de 2020
Respuesta de Hôtel Métropole Genève, el 29 nov. 2020
Cher Monsieur Bigard, Toute l'équipe de l'Hôtel Métropole de Genève et moi-même tenons à vous remercier de nouveau très sincèrement pour tous vos retours positifs. Nous avons eu beaucoup de plaisir à participer à la surprise que vous avez faite à Madame et également eu beaucoup de plaisir à rendre votre expérience genevoise inoubliable durant cette nuitée parmi nous. Nous attendons votre retour dans votre maison genevoise avec impatience. Avec nos sincères salutations, Cédric Graugnard Superviseur de la Réception

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020