Dear guest, we have sound-proof windows in our rooms. Furthermore we have available inner rooms completly isolated from the street. We think your comment is really exaggerated. We can serve the breakfast in the room with additional cost and there are several "bar" nearby our Hotel. About parking there is a lot FREE space for the nigth in public street just few meters from aour entrance and there are NO HOTELS IN GENOA that offer guarded parking for free. So we do not understand your comment. You simply paid the service you wanted (safe parking).

Dear guest, thank you for your review about our Hotel. There is no elevator but we have many rooms located at the first floor and the staff is always available to help carrying luggage. About credit card charging your reservation was not-refundable with payment in advance.

Thanks Anne for you review. Our Hotel offers night service h 24/7 and...365/365. The staff is focused to let our guest to feel at home! Fabrizio

Selçuk,you decided to leave the Hotel in advance for questionable and personal reasons (above all the distance from the beach....we are in the city center of Genoa).We are located near the main street of Genoa and the area in the surroundings is fit for families. This is the modern city center and there are a lot of shops, restaurants, offices and transportations. The old town is 10 minutes walking.Probably you chose an Hotel in the wrong area complaining that you expeted to be in front of the beach.But that was your fault, not ours.So we could not allow a refund for leaving in advance the Hotel since your reservation was not refundable.