It was very nice. We were missing a cutting board, spatula, and mixing bowl and also couldn't get the fireplace started as there was no remote. The chat with Vacassa didn't offer any solution except our buying a cutting board, etc. But in calling Vacassa and the asking to talk to the local representatives, there were so friendly and helpful. The got us what we needed very quickly. Deal with the local folks if you can for any issues. The property was lovely and very comfortable.