6/10 Aceptable
Lee
11 nov. 2025
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
The apartment was very well laid out and spacious, and it was definitely a relaxing and comfortable stay. The reception staff truly went above and beyond when I brought some issues to their attention, which I greatly appreciated.
That said, the pool area needs some serious attention. It felt grimy and not well maintained, which was disappointing for such a high quality resort. Additionally, I couldn't get the hot tub to work despite trying.
The apartment itself would have been outstanding if there had been more attention to detail with the cleaning. The oven, toilet, and food utensils were all dirty, and the cupboard handles were sticky. I ended up buying antibacterial wipes to clean everything myself, which detracted from the overall experience.
After raising these concerns with the staff, they were very helpful and did their best to assist, which was a highlight during my stay. With better maintenance and cleaning, this resort could easily be a top choice accommodation on the Gold Coast.
Lee
Se hospedó 3 noches en noviembre de 2025