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Opiniones de Quality Inn & Suites Grants - I-40

2.5 out of 5
Quality Inn & Suites Grants - I-40
1496 E Santa Fe Ave, Grants, NM

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 175 de 656 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 234 de 656 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 126 de 656 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 68 de 656 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 53 de 656 opiniones" "

7.6/10

Limpieza

8.0/10

Servicio y personal

7.0/10

Servicios

7.0/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Osvaldo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great in Grants :)
Great place to rest and keep the road trip.
Se hospedó 1 noche en diciembre de 2020
Respuesta de Quality Inn Management, el 8 ene. 2021
Dear Osvaldo, Thank you for your kind words and for taking the time to give us a review!! I will make sure to share your review with my staff. Have a wonderful day!

8/10 Bueno

Vicente

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2020
Respuesta de Quality Inn Management, el 8 ene. 2021
Dear Vicente, Thank you for taking the time to complete our survey. Have a wonderful day!

8/10 Bueno

Vicente

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Tuve problemas con el check in, aparecía que había pagado con otra tarjeta, la persona que me atendió no sabía que hacer.
Se hospedó 1 noche en noviembre de 2020
Respuesta de Quality Inn Management , el 8 ene. 2021
Dear Vicente, I apologize for the misunderstanding at check-in. I also want to thank you for bringing it to my attention to avoid these problems in the future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo está bien limpio buena ubicación buen servicios
Se hospedó 1 noche en marzo de 2019

6/10 Aceptable

Ernesto

Le gustó: Limpieza y comodidad de las habitaciones

8/10 Bueno

Diane

Le gustó: Limpieza y servicio y personal
Lack of breakfast. No eggs, meat or bread of any kind. They did have a toaster tough????
Se hospedó 1 noche en abril de 2024
Respuesta de Quality Inn Management, el 23 abr. 2024
Dear Diane, I would like to apologize for any misunderstanding on our breakfast options. We do have it posted on our official website what we offer. Thank you for taking the time to give us a review. Have a nice day.

10/10 Excelente

Rose

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Experience.
Se hospedó 1 noche en abril de 2024
Respuesta de Quality Inn Management, el 8 abr. 2024
Dear Rose, Thank you for your positive feedback!! Have a great day!!

6/10 Aceptable

Dave

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Breakfast was almost non existence. Very dated renovations was not very good. All hotels in this strip are related need I say more
Se hospedó 1 noche en abril de 2024
Respuesta de Quality Inn Management, el 8 abr. 2024
Dear Dave, Thank you for taking the time to give us a review. I apologize for any misunderstandings with our breakfast options. We hope to be remodeling our entire property soon. We have replaced all our mattress, curtains and some flooring.

8/10 Bueno

Ben

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall just a good, low cost hotel to stay for the night. The pool and hot tub were very nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Quality Inn Management, el 8 abr. 2024
Thank you for taking the time to give us a review. We look forward to serving you in the future.

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Quality Inn Management, el 8 abr. 2024
Thank you for your feedback!!

6/10 Aceptable

Christina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not much of a breakfast. Accessible bathroom was great.
Se hospedó 1 noche en marzo de 2024
Respuesta de Quality Inn Management, el 14 mar. 2024
Dear Christina, Thank you for your feedback. We hope to see you in the future.

8/10 Bueno

Kimberly

Viaje en pareja
Stopped for 1 night while traveling. Room was clean and comfortable. Free breakfast was limited to cereal or waffles.
Se hospedó 1 noche en marzo de 2024
Respuesta de Quality Inn Management, el 7 mar. 2024
Dear Kimberly, Thank you for taking the time to give us a review. We look forward to serving you in the future.

10/10 Excelente

Roderick

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Quality Inn Management , el 6 mar. 2024
Thank you for taking the time to give us a review. Have a great day!!

6/10 Aceptable

Sharon

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Nothing special here, room was clean. Breakfast was limited, the juice machine not working. Only hot item was making a waffle. Front desk staff was nice.
Se hospedó 1 noche en febrero de 2024
Respuesta de Quality Inn Management , el 23 feb. 2024
Dear Sharon, Thank you for your feedback. Our juice machine is down however we do offer juice in a pitcher. Our apologies for any misunderstanding.

10/10 Excelente

Nichole B

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
On a three day road trip and was quite relieved to find a pet friendly hotel that was up to par! Others on the first 2 nights did not !
Se hospedó 1 noche en enero de 2024
Respuesta de Quality Inn Management, el 29 ene. 2024
Thank you Nichole B. for taking the time to give us a review. We love our furry friend and will be happy to accommodate here at the Quality Inn & Suites I-40.Have a great day!!

8/10 Bueno

Bob

Se hospedó 1 noche en enero de 2024
Respuesta de Quality Inn Management, el 12 feb. 2024
Dear Bob, Thank you for your feedback.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Servicio y personal
Comfortable beds. Roomy room. No freezer compartment and filthy disgusting carpet in room
Se hospedó 1 noche en enero de 2024
Respuesta de Quality Inn Management , el 19 ene. 2024
Dear Michael, Thank you for your feedback. I will advise my maintenance supervisor about the carpets in your room so we can clean them right away. Thank you for bringing this to our attention. Have a nice day.

6/10 Aceptable

Vicky

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Our stay was comfortable. The free brea k fast was a joke. All that was offered were 2 sugar laden cold cereals an 1 pitiful waffle machine that was not enough to support the need.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Quality Inn Management, el 9 ene. 2024
Dear Vicky, I apologize for the misunderstanding concerning our breakfast options. We have added a second waffle iron to support the demand. I hope you will consider staying with us in the future.

10/10 Excelente

victor

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicios
Better than expected
Se hospedó 1 noche en enero de 2024
Respuesta de Quality Inn Management, el 9 ene. 2024
Dear Victor, Thank you for taking the time to give us a review.

10/10 Excelente

Kathryn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Quality Inn Management, el 9 ene. 2024
Dear Kathryn, Thank you for your feedback.

10/10 Excelente

Joe

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Quality Inn Management, el 4 ene. 2024
Dear Joe, Thank you for your review. We strive to provide an excellent service to all of our guest and we look forward to serving you in the future!

6/10 Aceptable

Richard

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Breakfast was really bad. Cereal but no milk. Everything was below standard
Se hospedó 1 noche en diciembre de 2023
Respuesta de Quality Inn Management, el 4 ene. 2024
Dear Richard, On behalf on the entire hotel I would like to apologize for the lack of milk on our breakfast for that day. We have notified the general Manager to ensure we avoid this situation in the future. We hope you will consider staying in the future.

6/10 Aceptable

Jeanine

Viaje en pareja
Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Quality Inn Management , el 31 dic. 2023
Dear Jeanine, Thank you for your feedback.

6/10 Aceptable

Robert

Le gustó: Servicio y personal
No le gustó: Limpieza
Easy to find, convenient to area amenities. Staff was friendly, and helpful with finding restaurants nearby. Carpet in our room 301 was stained in numerous areas. Outside shrubs and landscaping needs attention.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Quality Inn Management , el 31 dic. 2023
Dear Robert, Thank you for your feedback. We are working hard to these issues. We hope you will consider staying with us in the future.

8/10 Bueno

Rodney

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Old but very clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Quality Inn Management, el 28 dic. 2023
Dear Rodney, Thank you for your feedback. We hope to be updating soon.

10/10 Excelente

Angel

Se hospedó 1 noche en diciembre de 2023
Respuesta de Quality Inn Management, el 29 dic. 2023
Dear Angel, Thank you for your review.

2/10 Terrible

Jeff

No le gustó: Servicio y personal
We had to pay again once we got to the hotel.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Quality Inn Management, el 28 dic. 2023
Dear Jeff, I apologize for any misunderstanding. However if you pay online then we only ask for a credit card for incidentals. If you feel you were not charged correctly please call me direct so I am able to assist in this discrepancy. Thank you for staying with us and we hope you will consider staying woith us in the future.

10/10 Excelente

alison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best bed n pillows ever. Check n was quick and friendly. I’ll stay at grants New Mexico again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Quality Inn Management, el 21 dic. 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn & Suites Grants - I-40 and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.

6/10 Aceptable

Jacqueline

Le gustó: Condiciones de la propiedad
I’m writing this a couple weeks after my stay, and honestly, I can’t remember much about it, which probably means that it was just fine, but not remarkable. Clean, safe, and convenient as a highway motel probably gets.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Quality Inn Management, el 26 dic. 2023
Dear Jacqueline, Thank you for your feedback and for taking the time to give us a review. Have a nice day!!

4/10 Malo

Kevin

Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Quality Inn Management , el 13 dic. 2023
Dear Kevin, On behalf of the entire hotel I would like to apologize for being less than excellent on your recent stay. We hope you will consider staying with us in the future.

10/10 Excelente

Sherwood

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Been there several times. It has been upgraded over the years.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Quality Inn Management, el 5 dic. 2023
Dear Sherwood, Thank you for taking the time to give us feedback. We look forward to serving you in the future.

2/10 Terrible

Amy, Hiram

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We arrived late due to delays. Upon arrival the property already looked run down and not as pictured on Expedia. We were provided keys and were instructed to go in the middle door. The middle door was not secured (safety concern). Upon attempted entry to our room, the keys did not work. I went all the way to the front desk to be assigned another room upstairs (there is no elevator). There were no linens for the fold out sofa and were brought 1 pillow, a king size sheet set (it’s a full size) and a very damp comforter. The tub did not appear to be clean. The toilet had fecal material in it and it was clogged upon the first flush. The breakfast was very minimal and after the rest of the experience we chose to not partake.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Quality Inn Management, el 29 nov. 2023
Dear Amy, Thank you for taking the time to give us a review. I apologize for being less than exceptional on your recent stay. I have spoken with my housekeeping Supervisor concerning the no linen on the pullout couch. We hope to avoid these types of situations in the future. I hope you will consider staying with us in the future.

10/10 Excelente

Valerie

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
It was dark when I arrived. The time changed just recently and outside lights weren't on yet.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Quality Inn Management , el 9 nov. 2023
Dear Valerie, Thank you review.

10/10 Excelente

Clara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It wS very quiet and we had a good time. I recommend it to anyone .
Se hospedó 1 noche en octubre de 2023
Respuesta de Days Inn Management, el 28 oct. 2023
Dear Clara, Thank you for such a positive review!! We look forward to seeing you in the future.

8/10 Bueno

Edgar

Se hospedó 1 noche en octubre de 2023
Respuesta de Quality Inn Management , el 9 nov. 2023
Dear Edgar, Thank you for your feedback.

2/10 Terrible

Gary

Se hospedó 1 noche en octubre de 2023
Respuesta de Quality Inn Management, el 6 nov. 2023
Dear Gary, I would like to apologize for not exceeding your expectations on your stay. We hope you will give us a chance in the future.

10/10 Excelente

Sandra

Gem!
Super nice at check in. Room was huge and clean. Breakfast was a little slow, but the gentleman who was refilling everything was great- was actively working to make sure everyone had their fill. Would absolutely stay here again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Quality Inn Management , el 16 oct. 2023
Dear Sandra, Thank you for your feedback on your recent stay here in Grants, NM. I will make sure to share your feedback with my staff. We look forward to seeing you in the future.

2/10 Terrible

Sharon

Se hospedó 1 noche en octubre de 2023
Respuesta de Quality Inn Management, el 6 nov. 2023
Dear Sharon, I would like to apologize for not exceeding your expectations on your stay. We hope you will give us a chance in the future.

10/10 Excelente

Raymond

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a great stay.
Se hospedó 2 noches en octubre de 2023
Respuesta de Quality Inn Management , el 14 oct. 2023
Thank you for your feedback. We strive to provide a 5 star experience. We look forward to seeing you in the future.

2/10 Terrible

christina

Se hospedó 1 noche en octubre de 2023
Respuesta de Quality Inn Management, el 6 nov. 2023
Dear Christina, I would like to apologize for not exceeding your expectations on your stay. We hope you will give us a chance in the future.

2/10 Terrible

Murat

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Price to what u get in return ratio is unfavorable
Se hospedó 1 noche en octubre de 2023
Respuesta de Quality Inn Management , el 10 oct. 2023
Dear Murat, I apologize for being less than excellent on your recent stay. We hope you will give us another chance in the future.

2/10 Terrible

Lisa

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One of the worst places I’ve stayed
The hotel smelled bad; room was exceptionally dirty-floors, tub, door knobs and bathroom mirror were dirty; linen was supposed to be white and was dingy gray, bedspread was stained or soiled.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Quality Inn Management, el 19 sept. 2023
Dear Lisa, On behalf of the entire hotel I would like to apologize for being less than exceptional of you recent stay. We strive to provide a 5 star experience to every guest. I will speak with my housekeeping department concerning these issues. Thank you for bringing them to my attention. We hope you will consider staying here in the future.

4/10 Malo

Cliente verificado

No le gustó: Limpieza
Front desk service was extremely nice and helpful. Once we got to our room the tv didn’t work. It seemed to be broken on the stand. Also we noticed in the bathroom behind the toilet it wasn’t cleaned and looked like urine was still on the floor. We went into the hot tub and it had an insane amount of chlorine to a point it burnt our eyes and even got a chemical burn on our skin.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Quality Inn Management, el 13 sept. 2023
Dear Guest, On behalf of the entire hotel I would like to apologize for the issues you experienced on your recent stay. I have spoken to my housekeeping and maintenance department with your concerns. I hope you will consider staying with us in the future.

10/10 Excelente

Mickee, Phx

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For the town it is in, it's fine to stay at when you are traveling. Room is clean and they have eggs and bacon for breakfest.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Quality Inn Management , el 12 sept. 2023
Dear Mickee, Thank you for your feedback. We look forward to assisting you in the future.

6/10 Aceptable

Tabbetha, Laveen

No le gustó: Limpieza y condiciones de la propiedad
No elevator, the parking lot is dimly lit. During the night it sounded like there was a train running by the property. There appeared to be some homeless people sitting on the curb to the entrance from the main street. My room smelled musty and the beds were very hard and uncomfortable. Also, there was a dead bird at the check-in entrance. Two staff people inside were more interested in talking about their schedule than assisting me. So, I just laid the key cards on the counter and walked out. I wanted to alert them to the dead bird at the entrance. I do not recommend staying here, unless it's the only option available.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Quality Inn Management , el 12 sept. 2023
Dear Tabbetha, On behalf of the entire hotel I would like to apologize for being less than excellent on your recent stay. We strive to provide a 5 star experience to all our guests. I will use your feedback to better train our employees. Thank you for taking the time to bring this to our attention.

8/10 Bueno

Reiter

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Sehr freundlicher Empfang
Se hospedó 2 noches en septiembre de 2023
Respuesta de Quality Inn Management, el 4 sept. 2023
Dear Reiter, Thank you for your feedback

10/10 Excelente

Karen

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The suite we were in had a light that wouldn’t turn off. We didn’t discover this until bedtime. The clerk managed to find us another room on the same floor just down the hall even though there was a fair in town. Service is very good. Hotel could use some small maintenance.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Quality Inn Management, el 4 sept. 2023
Dear Karen, Thank you for your feedback. We hope to be updating soon.

8/10 Bueno

Harry Lee

Viaje familiar
It was okay. The room was clean and comfortable. I didn't see much staff.
Se hospedó 1 noche en agosto de 2023
Respuesta de Quality Inn Management, el 23 ago. 2023
Dear Harry, Thank you for your feedback.

10/10 Excelente

Joe

Se hospedó 1 noche en agosto de 2023
Respuesta de Quality Inn Management , el 12 sept. 2023
Dear Joe, Thank you for your feedback.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Quality Inn Management, el 21 ago. 2023
Dear Valued Guest, Thank you for your time and feedback.