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Opiniones de Best Western Gold Country Inn

2.5 out of 5
Best Western Gold Country Inn
972 Sutton Way, Grass Valley, CA

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 326 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 362 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 176 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 80 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 59 de 1003 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.6/10

Servicios

7.4/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cynthia

Se hospedó 2 noches en abril de 2022

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Buena, lugar bien ubicado y personal amigable. sin embargo, el desayuno es muy pobre y falta un lugar donde reunirse a conversar o tomarse una bebida.

2/10 Terrible

Jim

No le gustó: Limpieza y servicio y personal
This is the hospitality industry. While the young man at the front desk was efficient, he seemed less than happy to see us checking in at 9:15pm. Once we found a parking a space (challenging), we found our room less then clean. The table between the beds had not been cleaned, guessing soda cans as when we cleaned it, it was sticky. The bathroom had hair, too personal to mention that required cleaning. Thankful for our sanitizing wipes. In the morning, discovered the shower had no curtain. Called the front desk to ask if it was a “fancy” shower that did not require a curtain. “No”. We were on a timeline to get to a memorial service. Called to follow up on our request, when maintenance came and installed the shower curtain. Upon our return that evening, again, finding parking was a challenge. In the morning, checking out, spoke with a clerk at the front desk and asked that a manager call us regarding our concerns. At $200.00/night, we at least expected a clean room and shower curtain. After a week without a return call, followed up again and still no call. Gold Country Inn, you are not a good representative of The Best Western brand, given our experience.
Se hospedó 2 noches en mayo de 2024
Respuesta de eddin, el 14 may. 2024
We're sory for the inconvenience that we may have caused you. We get great reviews from expedia.

10/10 Excelente

Lisa

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice clean and quiet..
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Daniel, tollhouse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Fred

Viaje en pareja
No le gustó: Condiciones de la propiedad
No hot water and no parking
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Tonja

Se hospedó 2 noches en mayo de 2024

8/10 Bueno

James

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk was very polite & helpful
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Nicholas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay as always
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Raymond

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
W hen I shopped for hotels and prices your site said the price was 84.00. when I reserved the room it turned out to be 142.00. I have always liked expedia, but I don't expect to use it again.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Thomas

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Pool area looked aged and hot tub was out of service…parking was limited from construction workers having a party/ happy hour… however it did settle down to a quiet evening on my end…the breakfast was very generous and nicely coordinated…
Se hospedó 1 noche en abril de 2024

8/10 Bueno

RUBI

No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Susan

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room wasn’t ready until 420. Check in was 3:00. I had to go sit in my car for 1 hour and 20 minutes. It was horrible and I will NOT ! Go to another Best Western again. I will tell all my friends not to go to one either. Horrible place
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Kris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Tabitha

10/10 Excelente

Esther

Friendly receptionist
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Cheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

10/10 Excelente

Chris

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No problems
Very comfortable room
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

lana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recommend
Front desk was very responsive to requests for blankets, towels, taking trash away. I was here for 4 nights due to power outage in my area. It was quiet in my room, neighboring guests were quiet though this is a pet friendly motel. I was working all day online and had no issues or loud noises interrupting me. My room was clean, stocked with plenty of towels. The king bed was VERY comfortable!!! This is not a luxury hotel but basic amenities, cleanliness, staff responsiveness and friendliness were great. No complaints.
Se hospedó 3 noches en febrero de 2024

2/10 Terrible

Brandi

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Did not stay here after I checked in
I never stayed here because it was extremely dirty . When I arrived they said i needed to wait 40 min , to get the room . i took pictures upon arrival and told them I didn’t want to stay there . The room looked like it had been living in and they just put new bedding sheets but there was hair in the drains , soap scum and the toilets and drawers were dirty . It was disgusting.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Christopher

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Happy with my stay
For the last few months I was staying at a local motel, and everything was just okay. But the housekeeping on my last 3 visits were lacking. This time I tried Best Western, and I will be staying here from now on. By the way, I have stayed at Best Western motels all over California, and I have never had a bad experience.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jessica, HOPLAND

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Edith

Le gustó: Limpieza y servicios
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Barbara

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I see a lot of mixed online reviews for this hotel, and I can honestly say we had a comfortable 4-night stay with our small dog. The first night we were placed in a less optimal room (on the back of the property, near the highway) but when we requested a room change we were placed in a more updated space with a better heater and bathroom. It made a world of difference, and I think this is why some people have great things to say about this property and others are less enthused. The breakfast was great! The entire staff was very friendly! It was very convenient, with lots of grass, for our dog. I would not hesitate to stay here again.
Se hospedó 4 noches en diciembre de 2023

4/10 Malo

Beth

Viaje en grupo, Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Worst hotel I've stayed in for a very long time. Room was small and so shabby. Unpleasant smell of very strong Clorox when we came in. Sink and tub were clogged. Very thin blanket so I was cold at night. Outside of Hotel looks nothing like the photo. Bottom of bed was plywood not even covered. What I've seen at Best Western is that if you book through Expedia they treat you badly and give you the worst room available. The hotel was empty and they were not willing to move us to a better room saying they can't since we booked through Expedia. I'm staying at a la Quinta tonight and they had no problem giving me a better room.
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

James Michael

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Heater was very noisy and ran off and on every couple of minutes all night long.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Nicholas

Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Lanette

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Dinah

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza
It was good for average families with kids,but the small fridge is not cooling that much
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
It was just ok
Room was dirty and the cleaning supplies were still in the room. There were also spiders in the room with webs and everything
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cathleen

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Inside door where lock is dirty
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Sarah

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Helen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
just what we needed
We stayed here while visiting Nevada City, and this Best Western was convenient for both towns. The free breakfast was excellent with a variety of choices of proteins. We also liked that there was a comfortable chair in the room with an ottoman!
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

kimberly

Viaje en grupo, Viaje familiar
No le gustó: Condiciones de la propiedad
Only rooms available upstairs. Keys didn’t work first time. Had to make several trips. Very noisy all night long. Even police presence. Beds very uncomfortable. Looked like they hadn’t dusted in days. For the price it was a horrible night.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

greg

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Someone’s car alarm kept going off this is not the fault of the motel, but it did interrupt my sleep
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Dan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lodging that does what is required. Nothing special.
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient to many businesses Staff was great very comfortable rooms and bed
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Robert

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Jennifer

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Jetted tub was dirty. Bed was dirty and itchy. Didn’t get any sleep. Canceled the second night of reservations
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Shannon

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Cheri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Laurie

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

CAROL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Shower water wasn't hot enough. No fresh fruit for breakfast.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Hellmuth

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The hotel is more than dated. The traffic noise from SR20 is excessive at night, noise insulation needs serious updating.
Se hospedó 2 noches en octubre de 2023