Recepción

Opiniones de Americas Best Value Inn Grenada

2 out of 5
Americas Best Value Inn Grenada
1750 Sunset Dr, Grenada, MS

Opiniones

4.8
Puntuación de 10, es decir, Excelente. Basada en 14 de 163 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 20 de 163 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 36 de 163 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 30 de 163 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 63 de 163 opiniones" "

4.8/10

Limpieza

6.2/10

Servicio y personal

4.6/10

Servicios

4.2/10

Condiciones de la propiedad

2.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Timothy

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The paint in the bathroom ceiling was coming of the tub was dirty. i went to nother hotel. The inn needs a lot of work its very unhealth to stay there
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations, el 30 nov. 2023
Dear Timothy,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.

2/10 Terrible

Wendie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nasty ghetto
Appearance was decrepit; people hanging outside their rooms like a ghetto. Room key was wrong number at back of the premises causing a second trip to the office. Third trip was not good as the key didn’t work. My daughters were becoming very upset as we drove around the building to locate the room. I returned then key and requested a refund. We found a safer place to stay at OYO down the road
Se hospedó 1 noche en abril de 2021
Respuesta de Guest Relations, el 23 abr. 2021
Dear Wendie, We're sorry to hear you decided not to stay with us. Rest assured, our team is looking into the maintenance issue you encountered so we can ensure this does not happen again. We hope that the next time you're in town, you'll give us another chance to impress you.

2/10 Terrible

Haley

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst experience ever!
Worst experience at a hotel ever. The front desk clerk was extremely rude. I got greeted with a “what do you want?” Then door slammed open and shut when going to do my check in on the computer. My room didn’t have a single towel in it. The comforter has burn holes all in it. Bathroom counter had screws sticking out of it. The day we were leaving the room with my niece and TWO YEAR OLD daughter, right outside of our door, the housekeeper and friend was standing there smoking weed. I will never stay here again and wouldn’t even spend a dollar there.
Se hospedó 1 noche en enero de 2021
Respuesta de Guest Relations, el 9 ene. 2021
Dear Haley, We are sorry about your visit, and we apologize for any negative perceptions about our service and accommodations. Rest assured, your comments will be addressed. We hope to have another chance to impress you, and we wish you the best along your way.

6/10 Aceptable

Mike

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dingy
All I can say is you get what you pay for! If you need a cheap place to stay then this is your place.
Se hospedó 2 noches en noviembre de 2020

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en septiembre de 2020

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 6 noches en septiembre de 2020

8/10 Bueno

Curtis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020

4/10 Malo

Robyn

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Unhappy
I was very disappointed in the condition of the room. Ceiling pieces falling, cracks in ceiling, tub would not stop running, latch on door broken; sheets very dingy. but for $50 it was ok I guess
Se hospedó 1 noche en julio de 2020
Respuesta de Guest Relations , el 28 jul. 2020
Dear Robyn, Property maintenance is imperative to our team, so it is regrettable that you didn’t receive accommodations reflective of our high standards. Rest assured, we are looking into the matter so we can ensure we are providing our best experience for all of our future guests. Next time you visit, please let us know of any issues right away so we can properly accommodate you. We look forward to providing the comfortable experience you expect.

2/10 Terrible

terence

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rude service
Se hospedó 1 noche en junio de 2020
Respuesta de Guest Relations , el 2 jul. 2020
Dear Terence, Our team is generally commended for their top-notch service, so we're disappointed to hear that this was not your experience. Please accept our apologies for any perceived rudeness from our team. Your remarks will be discussed with the staff to ensure our high standards in hospitality are being met at all times. As your journey continues, we wish you all the best.

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
I was charged double for my room. The gentlemen at the desk did not what he was doing. Management very unproffesional.
Se hospedó 1 noche en mayo de 2020
Respuesta de Guest Relations, el 9 jun. 2020
We appreciate your feedback. Our team always strives to maintain fantastic service for our guests, and the fact that we were unable to provide you with the superior hospitality we aim for is disheartening. Please know that when booking through a third-party site, reservations do not always sync correctly with our systems, which may have caused the extra charge. Although we are limited in our ability to deal with third-party booking agents, we will certainly be speaking with our team to ensure that we handle all situations in the most professional manner possible. We hope to improve your perceptions on the road ahead.

10/10 Excelente

Ruth

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020

6/10 Aceptable

courtney

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Could use much attention
Upon arrival, the building appearance isn't the greatest, but looks don't always mean a bad thing. First off the front desk clerk was loud and unprofessional, however, she was nice and very knowledgeable. Secondly, there were no light bulbs in all but 1 of my lamps, and there was no toilet paper. Front desk informed me I'd have to wait for maintenance to come into work the next morning before anything could be done. This was unacceptable, and therefore I had go out into town to purchase my own. Otherwise, my stay was manageable.
Se hospedó 2 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en febrero de 2020

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
Needs attention Paint. Door latch TP roller missing.
Se hospedó 1 noche en febrero de 2020

6/10 Aceptable

Dennis

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2020

4/10 Malo

Aaron

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2019

2/10 Terrible

Victoria

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019

4/10 Malo

Cliente verificado

Se hospedó 6 noches en octubre de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The owner of the property need to invest in getting the property in good condition. The condition of this property is terrible. The housekeeper was nice and responsive.
Se hospedó 5 noches en agosto de 2019

2/10 Terrible

Larry

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room had mold all over, the floor was wed; & literally human fecus on the wall. The place is a pigstie, we refused to stay there. They would not give us another room
Se hospedó 2 noches en julio de 2019
Respuesta de Guest Relations, el 25 jul. 2019
Dear Larry, Property cleanliness is vital to our team, so it is regrettable that you didn’t receive accommodations reflective of our high standards. While you brought your concerns to us, it is unfortunate that we were unable to accommodate you with a new room. We apologize for any inconvenience in this regard and will be notifying our team so that we can ensure this oversight in housekeeping diligence is rectified. Next time you're in Grenada, we hope to change your perceptions.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
I was woke up by being bitten by bed bugs. They were everywhere. I even videotaped one on the mattress as well as took pictures.
Se hospedó 1 noche en julio de 2019
Respuesta de Guest Relations, el 22 jul. 2019
Your concerns are very alarming as we take matters like this very seriously. Please reach out to us to discuss your experience and we apologize for the incident. Our facilities undergo routine maintenance so your situation is not typical and we hope that you will give us another chance in the future to change your perceptions. All the best and we look forward to hearing from you!

8/10 Bueno

patty

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2019

2/10 Terrible

Demetria

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointed
The room like smoke even though it was a nonsmoking room. Sheets were filthy. The bedspread had a large hole.
Se hospedó 2 noches en junio de 2019
Respuesta de Guest Relations, el 29 jun. 2019
Dear Demetria, Falling short in cleanliness and comfort is not like us. Please, accept our apology for the unpleasant odor you experienced as well as for the state of your bedding. We will make sure that housekeeping is informed of your thoughts. We would love nothing more than to host you again and deliver you the fresh and cozy accommodations you deserve. Consider us again.

2/10 Terrible

Cliente verificado

Se hospedó 3 noches en junio de 2019

4/10 Malo

Domonique

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Horrible smell
Room had a horrible smell and tv kept going in and out.
Se hospedó 1 noche en junio de 2019
Respuesta de Guest Relations, el 21 jun. 2019
Dear Domonique, Please accept our sincerest apologies for the concerns you've shared regarding your recent visit. This isn't typical of the high standards we uphold, and we'll have our team investigate your comments regarding an unwanted odor right away. We'll also have our maintenance team look into the issue you experience with the TV during your visit, and we apologize for any inconvenience. Should you find yourself back in the area, we would like to provide you with the relaxing experience we're known to deliver, and we wish you all the best along your way.

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en mayo de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en mayo de 2019

2/10 Terrible

Patricia

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2019

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Right off highway and close to fast foods. On top of a hill with a view.
Se hospedó 1 noche en abril de 2019
Respuesta de General Manager, el 9 may. 2019
We appreciate you reaching out to share your experience. It sounds like our location and views were a hit! However, based on your rating, it seems like we could have done better. If this is so, please let us know how! Our goal is to exceed all of our guests' expectations. Hopefully, you'll enjoy your next stay even more!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I didnt like how breakfast was ranned but i loved tha staff
Se hospedó 4 noches en abril de 2019

6/10 Aceptable

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
Sealing fallen in, paint peeling, rug dirty, bathroom not clean, toilet running all night
Se hospedó 1 noche en abril de 2019

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2019

6/10 Aceptable

Gary

No le gustó: Limpieza y condiciones de la propiedad
Needed a place after 11 hours of driving.
Had a dripping bathtub faucet the whole time and no plug for a bathtub
Se hospedó 1 noche en marzo de 2019

2/10 Terrible

Jacek

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2019

4/10 Malo

Theresa

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
My heat in the room wasn't working and the door lo
Se hospedó 1 noche en marzo de 2019

8/10 Bueno

Theresa

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
It was ok they didn't have a telephone in the room
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

crystal

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza
I made reservations for my stay I didn't get room that I've wanted they gave me another room but when you make reservations they supposed to be there, I wasn't late for checking in. The refrigerator wasn't clean the wall was filled with dirty people spit and the mattress was very uncomfortable the pillow were flat and the room was very uncomfortable for me and my guest. I travel from out of town and will never be able to stay again
Se hospedó 3 noches en noviembre de 2018

4/10 Malo

Cliente verificado

If you are just looking for a place to crash then this place is fine. Anything more than that, the place is a total dump. On the plus side, the staff was nice and breakfast was better than most places complimentary breakfasts.
Se hospedó 1 noche en noviembre de 2018

2/10 Terrible

Jacqueline

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
First room smells like smoke, second room heat wasn’t working, third room had heat, but was very dirty.
Se hospedó 1 noche en noviembre de 2018

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
It will do kinda
Area was nice the place itself was ughhhhhh......... outdated and very bad. Bed needed to be thrown away I mean the springs were showing.
Se hospedó 2 noches en noviembre de 2018

2/10 Terrible

vince, chicago

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
I have been travelling for a good 20 years this is by far the worst hotel I have ever stayed in the inside door locks were broken carpet stained and smelly refrigerator was totally disgusting bed was smelly and stained had to sleep fully clothed on top of blanket with shoes on slept for 5 hours and left expedia has to check these hotels considering not using expedia any more
Se hospedó 1 noche en octubre de 2018

2/10 Terrible

Don't, Monroe

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
DO NOT stay here! The rooms are terrible, there was a hole in the bathtub with too much rust around it. Cigarette burns on the tub, carpet smelled like urine, stains on the sheets and pillowcases. Only stayed bc hubby was tired of driving.
Se hospedó 1 noche en octubre de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We couldn't even stay in this nasty hotel. Overwhelming stench from obvious cigarette smoke, door wouldn't lock from the inside because it was as if someone had tried to bust the door in previously, carpet was duct taped in some parts, holes in the bed sheets with NO mattress protector/barrier, blood stain on the pillow ...... need i go on? Needless to say, we left almost as soon as we had arrived.
Se hospedó 1 noche en septiembre de 2018

6/10 Aceptable

roberta

vacation trip
it was us just passing though
Se hospedó 1 noche en septiembre de 2018

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
A bed if you're tired. Humble staff. Home cooked breakfast.
Se hospedó 1 noche en septiembre de 2018

10/10 Excelente

Charles k

Ill be back
This place is recommended!!
Se hospedó 1 noche en septiembre de 2018

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
If I could add pics, I would. I took plenty. It was disgusting. There were cigarette ashes in the floor, it was a nonsmoking room. It looked like the maids just swept everything into a corner and left it. The toilet was gross, one box spring was falling a part, one outlet was a fore hazard. It was horrible.
Se hospedó 1 noche en agosto de 2018