Thank you for taking time to share your recent experience with us. We are glad to know that you are satisfied with the hotel location and facilities. At the same time, we apologize for the unpleasant experience during your stay. Please be assured that this is not our usual standard of service, which remains ture to our beliefs of obsessing over customer experience with delivering heartfelt hospitality to our guest, creating moments of joy that truly matter. We take your feedback very seriously and have shared it with the Front Office team immediately. We will certainly enhance our colleagues training to ensure that our policies and service procedures are properly followed and implemented. Thank you for your comments, which will serve as an important reference for us to continue to provide excellent service to our guests in the future. Looking forward to welcoming you back soon!

Dear Cristián, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We have shared the issues you mentioned to related departments for further actions. We look forward to welcoming you again. Best regards,

Estimado Cliente: Gracias por elegir el Hotel Shangri-La de Guangzhou y por compartir con nosotros sus comentarios sobre su reciente estancia en nuestro establecimiento. Por favor, tenga en cuenta que nuestro servicio de autobús gratuito (con wi-fi) le puede llevar y traer a y desde los lugares clave de la ciudad, como la Estación de Tren Este ... Espero que pueda servirse de él la próxima vez. Esperamos poder darle de nuevo la bienvenida en su próxima visita. Shangri-La Hotel Guangzhou en su equipo de servicio

Dear Guest， Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!

Estimado Cliente: Gracias por elegir el Hotel Shangri-La de Guangzhou y por compartir con nosotros sus comentarios sobre su reciente estancia en nuestro establecimiento. Estamos encantados de saber que usted ha disfrutado de una agradable estancia con nosotros. Su reconocimiento supone una gran motivación para nosotros, para así continuar proporcionándole nuestra más amable hospitalidad, y no dude que lo compartiremos de buen grado con todos nuestros colegas. Esperamos poder darle de nuevo la bienvenida en su próxima visita.

Dear Guest， Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!

Estimado Cliente: Me interesa mucho conocer sus comentarios. De ese modo podré comprender mejor sus necesidades y tomar las medidas oportunas. Le agradecería mucho que se pusiera en contacto conmigo directamente escribiendo. Muchas gracias por su colaboración, y espero con interés sus noticias. Sinceramente,

Dear Valued Guest, thank you for taking time to share your recent experience with us. Please be assured that this is not our usual standard of service, which remains true to our beliefs of obsessing over customer experience with delivering heartfelt hospitality to our guest, creating moments of joy that truly matter. We take your feedback very seriously and have shared it with the Front Office team immediately. We will certainly enhance our colleagues training to ensure that our policies and service procedures are properly followed and implemented. Furthermore, we have the Lobby Service Desk, you can ask for help over there, our colleagues will be very glad to assist you. Thank you for your comments, which will serve as an important reference for us to continue to provide excellent service to our guests in the future. Looking forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We apologize for the unpleasant experience during your stay. Please be assured that this is not our usual standard of service, which remains true to our beliefs of obsessing over customer experience with delivering heartfelt hospitality to our guest, creating moments of joy that truly matter. We take your feedback very seriously and have shared it with the Front Office team immediately. We will certainly enhance our colleagues training to ensure that our policies and service procedures are properly followed and implemented. Furthermore, we have the Lobby Service Desk, you can ask for help over there, our colleagues will be very glad to assist you. Thank you for your comments, which will serve as an important reference for us to continue to provide excellent service to our guests in the future. Looking forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time, and aim to exceed expectations through consistent quality and value in our products and services. Nestled amidst 5,800 square meters of landscaped gardens with a 1,000-squere-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. Looking forward to welcoming you back soon!

Thank you for your review. Wishing you a happy life.

Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time, and aim to exceed expectations through consistent quality and value in our products and services. Nestled amidst 5,800 square meters of landscaped gardens with a 1,000-squere-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. Looking forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Shangri-La Guangzhou is adjacent to the Canton Fair Complex and the hotel is just a 3-minute walk away to Pazhou Ferry Terminal and the tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. Nestled amidst 5,800 square meters of landscaped gardens with a 1,000-squere-metre outdoor free-form pool and child-oriented facilities, this luxury hotel provides a tranquil oasis in the heart of the city. Thank you for your compliments and looking forward to welcoming you back soon!

Dear Valued Guest, Thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time, and aim to exceed expectations through consistent quality and value in our products and services. Nestled amidst 5,800 square meters of landscaped gardens with a 1,000-squere-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. Looking forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We strive to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Our hotel is located on the scenic Pearl River, with floor-to-ceiling windows offering views of the Pearl River and the city. Nestled amidst 5,800 square metres of landscaped gardens with a 1,000-square-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. The hotel is just a 3-minute walk away to Pazhou Ferry Terminal and the tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. And the breakfast buffet offers a wide variety of international cuisines, including Western, Southeast Asian, Japanese and local specialties to start your day. We look forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We strive to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Our hotel is located on the scenic Pearl River, with floor-to-ceiling windows offering views of the Pearl River and the city. Nestled amidst 5,800 square metres of landscaped gardens with a 1,000-square-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. The hotel is just a 3-minute walk away to Pazhou Ferry Terminal and the tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. And the breakfast buffet offers a wide variety of international cuisines, including Western, Southeast Asian, Japanese and local specialties to start your day. We look forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We strive to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Our hotel is located on the scenic Pearl River, with floor-to-ceiling windows offering views of the Pearl River and the city. Nestled amidst 5,800 square metres of landscaped gardens with a 1,000-square-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. The hotel is just a 3-minute walk away to Pazhou Ferry Terminal and the tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. And the breakfast buffet offers a wide variety of international cuisines, including Western, Southeast Asian, Japanese and local specialties to start your day. We look forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Shangri-La Guangzhou is adjacent to the Canton Fair Complex and the hotel is just a 3-minute walk away to Pazhou Ferry Terminal and the tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. Nestled amidst 5,800 square meters of landscaped gardens with a 1,000-squere-metre outdoor free-form pool and child-oriented facilities, this luxury hotel provides a tranquil oasis in the heart of the city. Thank you for your compliments and looking forward to welcoming you back soon!