This location was wonderful, and the place was clean with a beautiful view.
We booked our trip two months in advance and arrived a few days ahead of Hurricane Ida, which was just making news the day we checked in. We were there one night before we realized the storm was going to partially hit the area and as we were there with our young family and were concerned, we asked to leave &have a refund on the remainder of our trip. The host refused. My best friend was coming from Chicago and staying in the condo next door and that property manager offered her a full refund. She canceled her trip and stayed safe rather than drive through tornados and possible storm surges.
After being told we would get no refund, we were asked to prepare for the storm and bring the outdoor furniture inside during our stay through the hurricane. We did this, as it was the right thing to do.... The furniture on the deck is nice, but our living room and bedroom were FULL of deck furniture and the government had told people to stay off the roads and there was a hurricane outside! So, here we were, 8 people, closed indoors with no ability to go outside because, well, there was a hurricane and the living space is filled with outdoor furniture. There was a state of emergency, across the road was completely flooded, people were encouraged to stay off the roads and here we were in a condo we'd spend thousands to stay at that if we left there would be no refund, but instead we're all there in the living room which is stacked with furniture.
Also, the guard outside told us that we were not allowed to have the parking passes we'd paid for! We paid for to have parking passes for 3 cars and they told us that 1. We shouldn't have been charged for the additional parking passes and 2. The additional one wasn't valid and they asked us to park elsewhere. They went as far as saying we should ask for money back because the property manager was asking for money for something we shouldn't be paying extra for and we shouldn't have gotten three passes.
I would say the place was clean, well maintained, and that the property manager was responsive. I just believe we should have been offered the opportunity to leave before a dangerous hurricane came with a refund or been partially refunded because of the circumstances. I also didn't like that one parking pass I purchased wasn't valid and that the security guards said we shouldn't have been charged for 2.