6/10 Aceptable
Pam H.
22 may. 2025
Le gustó: Limpieza
Family vacation 2025
The rooms and views are beautiful and the house accommodates 26 with ease. Quiet area on west end of beach But Property was chosen specifically for the elevator. The elevator was not working and we were without it for 3 days. We were Informed it was out of service arrival day but given no other option but to wait on service. We had not paid to heat the pool, but on our second day, asked to add the heat to our stay. The third day we were told the pool heating cost would be free due to issues with the elevator. Unfortunately, the pool heater was not working and our text and calls ignored, so it was fixed on Thursday - our fourth day. There are three sets of double doors on the first floor and we reported immediately on arrival that they would not stay shut, blowing open with the wind gusts. Maintenance came the second day and could not fix them and told us to keep them shut and locked at all times. This was unexceptable as this is the only access to the pool and beach walkway. We kept 2 sets locked,used 1 and dealt with the issue all week. A bed frame was broken, ceiling light dropped out of it’s casing, kitchen faucet incorrectly installed, outlets not working, stove burner needed fixed and grill didn’t work (mgmt co had us accept 8am delivery) and we had to take trash to curb and back. parking for 4 vehicles under house - you can stack 8 in the driveway.
Pam H.
Se hospedó 6 noches en mayo de 2025