Tried to upload response but limited word count on reviews… So to summarize all of this
Every VRBO/Rental has its owns quirks & we always touchup clean when traveling, but this place was dirty. Crumbs/Food on counters & in kids beds so we clean upon arrival & have kids sleep ontop of sheets. We noticed that everyone’s feet were filthy dirty from floors. To the extent that we had everyone wear shoes/others Inside the home. *Compare the Sound & Feeling when your out somewhere & go into a bathroom & your shoes are sticking to floor + making that sound; yes that was here.
I emailed Beachball Properties that night, they replied that someone will be by to inspect & they’ll get back with us. We no one came by to inspect the next day, they did send cleaners with sheets to change 1-of the kids beds & had no idea about the floors or others. We let them do said bed, they called their boss & then said im sorry but we don’t clean floors its either BB or actual owner. Told us we should maybe get a Steam Mop? So here we are now all wearing shoes/slippers or others inside the home bc its that dirty. *I have pics if allowed to be uploaded. There are no cleaning supplies in house ie: you get 1-trash bag for a 20.quart trash can…
So Saturday morning I send a longer email with info asking what they are going to do to resolve this issue as nothing has been done to address this filthy floor (since Thurs night email). I received a reply from Bob w/ Beachball Properties stating and I quote “parties I need to speak with may not be available this weekend, I’ll research this & call you Monday. Enjoy wknd as its nice weather.” Most families take trips that includes the weekends, so good luck if you need anything answered or resolved.
Today Wednesday & we’ve yet to hear from Bob or anyone at Beachball Properties or affiliates. So they don’t clean it & ignore you & tell you to enjoy the weather as well as don’t follow up as stated in email. I have all correspondence, including pictures.
Side note: Outside furniture hasn’t been cleaned all cushions are stained including table etc, we actually took cushions off & sat on chairs only. Also 4.seater golf cart is very old & rusted out – actually dangerous coming from beach & possibility of being cut + overpriced.
My overall experience with this property & the management aspect of it is Very Disappointing to say the least. Dirty with no attempt to resolve the issues, very Sad!