Penthouse Deluxe, para fumadores (Type G)
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Opiniones de Cozy Lofts Haarlem Gedempte Oude Gracht

4 out of 5
Cozy Lofts Haarlem Gedempte Oude Gracht
Gedempte Oude Gracht 31, Haarlem

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 22 de 41 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 13 de 41 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 2 de 41 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 41 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 41 opiniones" "

8.8/10

Limpieza

8.0/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

Opiniones

8/10 Bueno

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto la situación sobre todo. El único inconveniente son las escaleras.
Se hospedó 5 noches en febrero de 2020

2/10 Terrible

Cliente verificado

No le gustó: Limpieza y comodidad de las habitaciones
Seriously the WORST experience EVER!
This was a nightmare from start to finish. The manager called the day we were meant to check in to ask us to check in late which we did because they were on holiday or there was a staff shortage or someone was sick - I couldn't keep up with what the problem was. When we arrived there was dirty underwear, dirty bedding, full garbage bins, a huge leak in the living room, 0 toilet paper, no shampoo, soap or coffee. They promised to get it cleaned which they did while we were out at dinner but the leak was not fixed. They told us the leak would be fixed the next day. It wasn't. We ran out of hot water the third day and kept emailing and texting and was asked by the manger to fix it ourselves? He finally came after 3 days to fix it. Because the rooms were prepaid, Hotels.ca could not help us. The manager told us he would refund us our nights we didn't have hot water but he has ignored each email since. We couldn't leave as it was prepaid and all hotels were full due to Formula 1 that weekend. Now the location is good but if you have issues with stairs, not a good place for you (we were in E). There is a tight staircase to the bedroom and full washroom (be prepared to clean up after the shower - it leaks too). The outside door to the deck does not open fully. At the end of the day, it looks cute but I would never stay at any of the places managed by this group.
Se hospedó 7 noches en agosto de 2023

8/10 Bueno

Lisa

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Quaint apartment in excellent location
Very cute place, excellent location, wish they had more items stocked for families that plan to cook had to buy a wine opener, no strainer, 1 small bottle of hand soap for entire stay
Se hospedó 3 noches en julio de 2023
Respuesta de Cozy Lofts Haarlem, el 11 ago. 2023
Dear Lisa, thanks a lot for your great review! Also we will follow up your recommendations. We always learn and we hope to make you happy during your next visit! Thank you for staying with us. Summer greetings, team Cozy Lofts Haarlem

10/10 Excelente

Jamie

Se hospedó 4 noches en mayo de 2023

8/10 Bueno

Paul

Viaje familiar
Le gustó: Condiciones de la propiedad
Great location
Se hospedó 3 noches en abril de 2023

10/10 Excelente

Christopher

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Great place to stay in Haarlem
Very clean, extremely good service, the host made a special effort with the kids and gave good advice on where to go and what to do.
Se hospedó 3 noches en marzo de 2023

4/10 Malo

marc

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Danielle

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Royaal en net appartement op een toplocatie middenin het centrum.
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Cliente verificado

No le gustó: Limpieza y comodidad de las habitaciones
Great apartment but needs work
The apartment is in a great location in the city. Despite being downtown, it's not noisy at all. It's easy to take day trips from this location, as the main train station of Haarlem is only a 15-20 minute walk away. The apartment itself is great, as well. It's spacious enough for a small family, though unfortunately the bed is one of the most uncomfortable I've ever been on. It's so soft that it's impossible to lay flat. I ended up sleeping on the sofa during my entire stay as it was more comfortable. The cleanliness of the apartment was a big issue. The bed sheets were stained and dirty (though I didn't end up sleeping on the bed so I didn't bring this up with the owner). The rug in the living room had a big stain, as did all the furniture. The sofa was very stained and dirty, as were all the seats. It was very surprising for such a nice apartment to have such dirty and in some cases gross furniture. Other than the furniture and sheets, the apartment was clean. Another issue I had is that you're provided with one small and flat pillow and a small duvet. If you want another pillow or towel (you're only provided one for the entire stay), it's an extra 12 euro. This place could be so much better if attention was paid to the interior design of the place. It's really a beautiful apartment, otherwise. Would I stay here again? Probably not as a good bed is very important when travelling. But if you like sleeping on a lumpy, super soft mattress, you might feel differently.
Se hospedó 4 noches en febrero de 2023

10/10 Excelente

Darren

Le gustó: Limpieza, servicios, condiciones de la propiedad
Marques, the consummate professional. Attentive, lenient. I had a problem at checkout, wasn't a problem for Marques. Couldn't wish for a better location, city street vibe, exactly what I wanted. Apartment is incredible! Felt completely at home. Located main street, Haarlem. 12 degree inside as I arrived. 20 degrees an hour later. 22 degrees constant. Seating, I needed a nice big sofa to crash out on and it was perfect, if a little dated and stained. Cooking a meal was adequate, induction hob and fan oven working well. The shower room and toilet is faultless. Plenty of storage space in bedroom. I was expecting a double bed but it was two singles together with double.linen. I wouldn't mind a single bed, but this arrangement didn't suit my restless nights. Also, it was a single occupancy booking, they left me with a single duvet on a double bed (two singles) which I found very odd, no reason to complain as I was warm enough but would've been more comfortable with a double duvet. Cleanliness gets a 4.5/5 as some of the cutlery needed cleaning but the overall cleanliness is 5/5. The balcony with street view was one of the best things about my trip. There's a coffeeshop opposite the apartment. Be careful leaving the apartment, there's bikes coming at you from both sides. Dont trip on cobbles as you leave, you may end up in the coffeeshop! I am looking forward to my next stay already.
Respuesta de Cozy Lofts Haarlem, el 1 feb. 2023
Dear Darren, thank you so much for your fantastic reviews! Really, super happy with it! We will certainly provide a comfortable duvet when you return.Furthermore, cleaning is our top priority. Unfortunately, we have not checked the cutlery tray properly. Our apologies for that! We also look forward to your next visit. Warm regards, team Cozy Lofts Haarlem

10/10 Excelente

amandine

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2023
Respuesta de Cozy Lofts Haarlem, el 24 ene. 2023
Chère Amandine et amies! Merci beaucoup pour votre review magnefique! It was a real pleasure to meet all of you and especially that Jonathan brings more friends with him We are looking forward seeing and hosting you again in the near future. Meilleur, equippe Cozy Lofts Haarlem

8/10 Bueno

Azad

6/10 Aceptable

Bianca

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
It is very well located.
Se hospedó 7 noches en septiembre de 2022
Respuesta de Cozy Lofts Haarlem, el 18 oct. 2022
No respond needed

10/10 Excelente

Erika

Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Cozy Lofts Haarlem, el 29 jul. 2022
Dear guest, we really appreciate your outstanding review! Thanks a lot and hopefully we will meet and host you again. Unfortunately we cannot thank you in person since your review is left anonymous. But nevertheless we are really thankful! Warm regards, team Cozy Lofts Haarlem

10/10 Excelente

Angela

Se hospedó 1 noche en julio de 2022
Respuesta de Cozy Lofts Haarlem, el 5 jul. 2022
Holaa Angela en Sabrina, Hartelijk dank voor deze prachtige review! Echt ontzettend blij mee ♥ Het was ontzettend gezellig om jullie te ontmoeten en enorm goed om te horen dat jullie het zo fijn gehad hebben! Hopelijk tot in de nabije toekomst. Liefs, van ons allemaal, Cozy Lofts Haarlem

10/10 Excelente

Andres

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en junio de 2022
Respuesta de Cozy Lofts Haarlem, el 4 jul. 2022
Chau Andres! (and friend ofcourse) This is a superb review! Many thanks and it was our pleasure to have you here. Again, and hopefully many times to come. Cheers, all team members of Cozy Lofts Haarlem ♥

10/10 Excelente

Peter

Se hospedó 5 noches en mayo de 2022
Respuesta de Cozy Lofts Haarlem, el 24 may. 2022
That is great Peter! Thank you so much and thank you for staying with us! We hope to welcome you guys again, including your brother (; Thanks again and sunny greatings from Haarlem, team Cozy Lofts Haarlem

10/10 Excelente

Julia

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2022
Respuesta de Cozy Lofts Haarlem, el 17 may. 2022
Dear Julia and friends! Thanks soow much for your outstanding review ♥♥♥ It was our pleasure to meet and host you guys! Also thanks for being so neat, clean and respectful. Hope to see you back again! Cheers from Haarlem, team Cozy Lofts Haarlem

10/10 Excelente

Torjus

Se hospedó 1 noche en mayo de 2022
Respuesta de Cozy Lofts Haarlem, el 7 may. 2022
Thanks a lot Torjus for your outstanding review! Wishing you a nice stay in Amsterdam and hope we will meet and host you in the near future. All the best from us, Cozy Lofts Haarlem

8/10 Bueno

Caroline

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2022
Respuesta de Cozy Lofts Haarlem , el 25 abr. 2022
Hallo Caroline and friends! Thanks so much for your great review! Really happy and we always want to improve. So next time we aim for at least a nine / 9 😇 Great to host you and hope we will meet again! Liebe grussen, team Cozy Lofts Haarlem

10/10 Excelente

Antonius

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Schone en goed ingerichte Loft. Centraal gelegen, dus perfecte uitvalbasis. Meer dan voldoende gelegenheden aanwezig om boodschappen te doen. Communicatie van de verhuurders was duidelijk en service gericht.
Se hospedó 3 noches en marzo de 2022
Respuesta de Cozy Lofts Haarlem, el 25 mar. 2022
Hoi Ton en Gita, wat ontzettend fijn om te horen en dat doet ons heel goed! Daarvoor doen wij het! Hopelijk zien wij jullie weer eens terug en altijd van harte welkom. Lieve groeten van ons uit Haarlem, team Cozy Lofts Haarlem

8/10 Bueno

Michele

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2022
Respuesta de Cozy Lofts Haarlem, el 1 mar. 2022
Dear Michele, thanks so much for your great review! Hopefully we will meet in the (near) future and welcome you in one of our other Cozy Lofts. We will do our utmost best to score even a better rate! Warm regards, team Cozy Lofts Haarlem

10/10 Excelente

Helle

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Dejlig central beliggenhed, skøn lejlighed med balkon og udsigt over byen
Se hospedó 2 noches en agosto de 2021
Respuesta de Cozy Lofts Haarlem, el 9 ago. 2021
Dear Helle and family! We are so happy to receive and read your outstanding review ♥♥♥ Thank you and it was such a nice meeting and we are waiting to may welcome you again! All the best from Haarlem, team Cozy Lofts Haarlem, Marquez

10/10 Excelente

Christopher

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2021
Respuesta de Cozy Lofts Haarlem, el 29 sept. 2021
Hiya Christopher, here Marquez, Pim and Jaimy again. We want to thank you very much for your outstanding review! Due to technical problems at Expedia we could not open nor see or reply to your review earlier. Our apologies! We hope you do good and still safe and sound. All the best from Haarlem ☼☼☼

10/10 Excelente

Antonio

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 13 noches en abril de 2021
Respuesta de Cozy Lofts Haarlem, el 3 may. 2021
Yeshh! This is why we are working so hard each day <3 Thank you so much Antonio for sending us this PERFECT rate ☼☼☼ We are truly happy hosting you and we will make the best of it, as long as possible! Warm regards from the whole team, Cozy Lofts Haarlem

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en junio de 2020
Respuesta de Cozy Lofts Haarlem, el 24 jun. 2020
Thanks a lot Anonymous (8 Much appreciated! Hope to meet and host you next time.. when we will do our utmost best to score 5 out of 5! (= Warm regards, team Cozy Lofts Haarlem

8/10 Bueno

Ole

Le gustó: Limpieza
Haarlem city trip
Haarlem is a beautiful city and the apartment was super nice, well taken care of and enough space. Only downside was the bed, which was below the standard of the rest. Two more nights and I would need a back replacement
Se hospedó 1 noche en abril de 2020
Respuesta de Cozy Lofts Haarlem, el 18 may. 2020
Dear Ole, we thank you very much for your visit! We thank you for your lovely words. But, also for your recommendation. We will check the beds and find a solution for it. Until now we did not receive a similar complaint. Thanks again and we hope to may welcome you in the (near) future!

2/10 Terrible

Yeji

Viaje en grupo
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2020

10/10 Excelente

Matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2019
Respuesta de Cozy Lofts Haarlem, el 25 nov. 2019
Wauw Susan! Thanks soow much for your great review. Also we will follow up on your professional advice. Really great to learn from a professional like you 8) And we hope you will come back soon to experience a new Cozy Loft, this was the first out of seven <3 Warm regards, team Cozy Lofts Haarlem, Marquez

10/10 Excelente

lorraine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hello Haarlem
This apartment was beautifully presented. Clean tidy and very comfortable. Would recommend cozy loft apartments haarlem to anybody who wants a home away from home. Close to everything. The only down side was bedroom needs black out curtains and the cleaners room is in the apartment twice during our stay we had to accommodate the cleaning lady while she got cleaning products and linen from the apartment..
Se hospedó 7 noches en diciembre de 2018
Respuesta de Cozy Lofts Haarlem, el 18 nov. 2019
Dear Lorraine, here Marquez with Cozy Lofts Haarlem again. First of all I / we want to thank you for your lovely words and perfect review! Secondly I want to apologize for the inconvenience druing your stay. This week (2019) you have sent us a new booking request for Cozy Loft F. I can assure you that there is no need to bother you again! I have sent you several messages to get in touch with you and also a reply on your TA account. Hopefully we can get in touch with each other in order to send a nice offer! We are really looking forward to meet and host you again! Warm regards, team Cozy Lofts Haarlem, Marquez

8/10 Bueno

Ilaria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2018
Respuesta de MT, el 4 sept. 2018
Thank you for your review! We are always striving to improve.

2/10 Terrible

Vanessa, tavarnelle

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
IMBROGLIO
Non avevamo nessuna prenotazione! Quando abbiamo contattato il proprietario per prendere appuntamento per l’appartamento, prima non ha risposto al telefono e poi ci ha soltanto scritto tramite sms che non aveva prenotazione per noi e che non lavorava con Expedia da molto tempo. Notare che noi avevamo prenotazione scritta! Nel tardo pomeriggio con una bambina è un cane abbiamo dovuto cercare un’altra sistemazione più lontana è molto più costosa! È stato un vero imbroglio! Fate attenzione
Se hospedó 2 noches en agosto de 2018
Respuesta de MT, el 4 sept. 2018
So sorry to hear that. Thank you for letting us know. We are always looking for improvement. These are things we can work on.

10/10 Excelente

linda, ireland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful apartment with everything you could need
Se hospedó 4 noches en junio de 2018
Respuesta de MT, el 7 ago. 2018
Thanks for your review! We hope you enjoyed your stay! ^MT

8/10 Bueno

Hans

Le gustó: Limpieza y condiciones de la propiedad
Lovely apartment but not without problems.
Communication via phone and email, both pre-trip and while there, frequently went unanswered. “We are not a hotel” however when present, checking in other guests the team was responsive and helpful. We stayed 6 days. Very good location and Haarlem is great for ease of access to other cities. Gym and grocery very close. All apartments are different; these comments are for Apt E. On third floor, no elevator plus steps lead down into apt and spiral steep steps leading to bedroom. Note bedroom with sloped ceilings and low beams; can be challenging. Apt was clean, atmospheric with exposed beams, nicely designed, no views except roof/adjacent apartment. The apt has the smallest terrace without views of the apts we saw and looks into the bathroom. Kitchen well equipped; European appliances, coffee provided. Upstairs bedroom leads directly into bathroom; no door and lack of privacy from two large bathroom windows without curtains. It’s a very uncomfortable situation using the shower and toilet while seeing people on the upper balcony and with their window overlooking the Loft E toilet. One window was broken and couldn’t be open, so bedroom/bathroom lacked ventilation and was hot. Suggested to owner; curtains in bathroom, large floor fan and additional towels. Good laundry service. If owner follows through with suggestions, I would recommend apt; otherwise consider your heat and modesty tolerance.
Se hospedó 6 noches en mayo de 2018
Respuesta de MT, el 7 ago. 2018
Thank you for your review! We will definitely do something with your suggestions. We hope you enjoyed your stay! ^MT

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 5 noches en junio de 2018
Respuesta de MT, el 7 ago. 2018
Thanks for your review! ^

10/10 Excelente

Kenny, Rotterdam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superb!
Really enjoyed our short stay at the Cozy Lofts. Only stayed there for one night, but I kinda wish we'd had come a day earlier, to enjoy the loft for an extra day. Good beds, GREAT shower and all round quality room(s).
Se hospedó 1 noche en mayo de 2018
Respuesta de cozyloft, el 12 jun. 2018
Thanks for those kind words!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Très bien
Excellent appartement! Très spécieux très propre. Beau volume. La litterie en revanche est à revoir. Très bon emplacement.
Respuesta de team Cozy Lofts Haarlem, el 19 may. 2018
Merci beaucoup pour votre message. A bientot! Bien cordialement

10/10 Excelente

sjon, hoogerheide

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Compleet appartement in centrum Haarlem
Super mooi compleet appartement in centrum van Haarlem. Alle voorzieningen zijn er en ook nog van goede kwaliteit. Aardige en behulpzame verhuurders.
Se hospedó 1 noche en febrero de 2018
Respuesta de Cozy Lofts Haarlem, el 22 feb. 2018
Hai Sjon, wat fijn om te horen zeg! Erg leuk en wordt zeer gewaardeerd. We hopen jullie snel weer een keer te mogen ontmoeten. Groetjes uit Haarlem ☼

10/10 Excelente

Mr Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Outstanding
I’ve stayed in most hotels in Haarlem this is far the best from check in we felt like we was at home owner was so helpful went out off his way for us this is five star
Respuesta de Cozy Lofts Haarlem, el 4 ene. 2018
Dear Tony! Many thanks for your kind and reliable review. We hope to host you soon in the (near) future ☼ All the best, team Cozy Lofts Haarlem

6/10 Aceptable

daniel

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice apartment but no internet
This apartment is very nice the only problem i did not have internet during my stay and communication with the landlord was a bit hard there is no desk at the hotel like a lobby.you must inform the owner when you will arrive so he can be there. in my case i could not bc i was traveling and when i arrived there was no one i had to call the owner then wait.
Se hospedó 1 noche en diciembre de 2017
Respuesta de Marquez, el 13 dic. 2017
We do our utmost best to serve our guests well. Unfortunately there can something go wrong. In this case we are switching to a new internet provider and the internet details were not up to date. Fortunately we have provided the same day the new internet details to a fellow traveller and we received the confirmation that the WiFi was working. So this review is NOT right. We provide all our guests internet access. We are no hotel so there is no servicedesk. In order to set a time for check-in we always contact our guests. In this case we called and texted to the US cell phone of the guest - which was not working - and the guest had a German cellphone number, but did not update his profile on Expedia. During the check-in we tried to reach the German cell phone, but it did not work either. The cell phone of the fellow traveller did work and we stayed in touch with him. I am truly sorry, but this review is a misrepresentation. Respectfully, Marquez (landlord)