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Opiniones de Hanoi Exclusive Hotel

3.5 out of 5
Hanoi Exclusive Hotel
40 Hang Dieu Street, Old Quarter, Hanoi

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 57 de 69 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 9 de 69 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 1 de 69 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 69 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 69 opiniones" "

9.6/10

Limpieza

9.8/10

Servicio y personal

9.4/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Samuel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect place in Hanoi
Buena experiencia. Ubicacion idonea. Habitacion limpia y tranquila. Staff muy sympaticos
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Ma Merwina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Siu Yeung

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A well located hotel for those visiting the old quarter, and very convenient to shops and restaurants. Very nice and helpful operators. They helped us (went down from their reception counter on 1/F) with our luggage while we were getting off the taxi on a busy street. Good suggestions of dinning places and very helpful in answering our queries. Good communication in English. Room size adequate not big, guess this also applies to other hotels in the old quarter (which are packed with low rise buildings). Buffet breakfast including "made to order" menu (which is a rather extensive one). Would stay again.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

eite

Le gustó: Servicio y personal
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Zainab

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect location
We stayed as a family of 4 and we like the hotel in terms of location,it was the best and the service was always with a smile and always there to help.The rooms were spacious with good bed size.Nothing fancy and luxurious but basic amenities with an excellent location.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Mace

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I really like the way the staff works here. They are kind, friendly, and always ready to assist me. I feel like I'm at home and close to my loved ones. It would be wonderful to have the opportunity to come back here again. I highly recommend this hotel
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Lim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
hotel located at nice spot, easy to move around, hotel room are specious and clean, hotel staff are friendly and helpful. hotel manager Mr. Michael hake is super helpful and able to help you arrange local tour (Group) or dedicated private tour as well.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Lim

Le gustó: Limpieza y servicio y personal
the hotel located at nice spot and easy to move around from there, friendly and helpful staff, the hotel manager Mr. Michael Hake super helpful and you can ask him anything that you want to know about Hanoi, also he will be able to help you arrange local tour (Group) with suggestion or private customize local tour.
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Jonathan

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Tat

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff very helpful.
Se hospedó 4 noches en mayo de 2023

10/10 Excelente

Johnson

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Lours

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
L'hôtel est merveilleux, idéalement localisé et l'accueil est formidable. Gentillesse, disponibilité et professionnalisme de l'ensemble du personnel. Les chambres sont confortables, spacieuses, modernes et excessivement propres. Le petit-déjeuner est extraordinaire. Vous pouvez également bénéficié d'une grande d'aide pour vos transports aéroport et de très bons conseils pour organiser vos visites touristiques
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Thierry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel super bien placé. Le personnel est attentionné et bienveillant.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Thierry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Le personnel est bienveillant. On se sent bien. Comme à la maison.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Lucie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very well located in the center of old quarter of Hanoi. The room was spacious with balcony and hotel very clean. All the staff is friendly and ready to help when needed. The owners : Mia showed us how to do Nems (Spring rolls) and Michael is always ready to help. He is a very good driver with is moto. There is a good variety for breakfast. What a team !
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Min Hyun

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location is great just next to Old quarter, the room are nice and modern. But above everything is the kindness of the persons at the reception. They were helping us for anything we need at anytime 24/24. Definitely great value for money and all our family can recommend this hotel.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Min Hyun

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed in Exclusive Hotel in Hotel. The room clean. New hotel and facilities are in order. Breakfast delicious, local and western. Beside main road and 10 mins walk to Hoan Kiem Lake. Plenty of eateries and will not go hungry. Along the street activities, you just immerse the local way of life. The hotel owner is fantastic, welcoming and obliging.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Mike

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the best staff and service .Our room was very clean and well facilities all what you need. Bathroom was spacious and comfortable. The hotel is very convenient for shopping and eating many restaurants closed by. Break was great with lot of fresh fruits and Pho and many choices to ordered . We booked trips to Halong by Hanoi Exclusive hotel as recommended by the hotel manager Zoom was very delicated and helped us us during my husband’s headache . He looked great after during our stay here. I really appreciated about him and can’t say thanks enough to him and his staff. Thank you for your excellent hospitality .we will be back to Hanoi Exclusive hotel for sure.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Johnson

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very nice hotel clean brand new room.our room was very clean with spacious bathroom very comfortable. Friendly and the best staff who arranged the trips to Ha Long Bay food tour and Sapa trip for us which were excellent. The best hotel’s location very closed to restaurants and the Hoàn Kiem lake and great service .We really enjoyed staying here and will definitely come back soon. Thank you Michael hotel manager and your staff’s hospitality.
Se hospedó 1 noche en marzo de 2023

4/10 Malo

Annabelle

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The toilet spray is used extensively throughout the entire room even on the bedsheet and pillow cases. The bedsheet and pillow cases were also sticky and filled with mark stains. The shampoo smell like pesticide. The overall smell of the place is just too intense and really unpleasant.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Renee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very pleasant!
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Tommy

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Bra hotell i dom gamla kvarteren
Bra läge i dom gamla kvarteren. Bra frukost. Mycket hjälpsam personal. Allt man kan önska sig under en vistelse i Hanoi.
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

Tyler

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and the staff was very nice and helpful.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Tyler

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were very nice and clean and the staff was always very nice and helpful.
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

jerry, Ocracoke

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great family run hotel. I checked in after midnight and William was waiting for me at the door. Room was spacious and clean. Breakfast was made to order and very good. Great location in old town Hanoi. They make arrangements for any and all excursions. I really liked this hotel.
Se hospedó 2 noches en enero de 2023

8/10 Bueno

??

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
部屋は広くはないですが、綺麗に清掃されており次回も利用したいホテルです。 少し気になったのは以下2点です。 ルームキー（カード）に貼ってある紙がところどころ破れていた。 21時頃、部屋があるフロアの電気が消えており通路がかなり暗かった。

10/10 Excelente

JAE SEUNG

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
여행지에서 가성비숙소로 좋습니다!
올드타운도 매우가깝고 관광지 호안끼엠호수와 맥주거리 성당 모두 도보10분도 안 걸려요 방은 넓지는 않지만 매우청결하고 욕실도 깨끗합니다. 직원분들도 너무 과하지않게 친절하시고 좋습니다
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Minkyeong

Se hospedó 2 noches en julio de 2022

10/10 Excelente

Song

Se hospedó 1 noche en junio de 2022
Respuesta de Tony , el 22 jun. 2022
Thank you very much for taking the time to leave us such a lovely review following your recent stay at Hanoi Exclusive Hotel. I am very happy to know that you enjoyed your stay here, that partially make your trip to Hanoi worthy. Once again, thank you for staying with us and I look forward to welcoming you back in the near future. Best regards, Nguyen Anh Tuan (Mr.) General Manager

10/10 Excelente

Anssi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Night in Hanoi
Everything was ready for us without any confirmation prior to our check-in. Hotel is located perfectly a bit out from busiest streets in Hanoi Old Quarter. Basic hotel with basic service and friendly staff. Hotel took care after our bags while we joined the Labour Day in Hanoi before our night train to next city
Se hospedó 1 noche en abril de 2022
Respuesta de Tony , el 22 jun. 2022
Thank you very much for taking the time to leave us such a lovely review following your recent stay at Hanoi Exclusive Hotel. I am very happy to know that you enjoyed your stay here, that partially make your trip to Hanoi worthy. Once again, thank you for staying with us and I look forward to welcoming you back in the near future. Best regards, Nguyen Anh Tuan (Mr.) General Manager

8/10 Bueno

Seoh Lay

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worth the stay
Good location.
Se hospedó 2 noches en abril de 2022
Respuesta de Hanoi Exclusive Hotel , el 24 jun. 2022
Thank you so much for your feedback. We all are very happy with your feedback. We hope to serve you next time in near future. Best Wishes. Tony Nguyen/ Hotel Manager.

10/10 Excelente

joseph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location clean and easy access to restaurants
Se hospedó 1 noche en abril de 2022
Respuesta de Tony Nguyen , el 22 jun. 2022
Thank you very much for taking the time to leave us such a lovely review following your recent stay at Hanoi Exclusive Hotel. I am very happy to know that you enjoyed your stay here, that partially make your trip to Hanoi worthy. Once again, thank you for staying with us and I look forward to welcoming you back in the near future. Best regards, Nguyen Anh Tuan (Mr.) General Manager

8/10 Bueno

Thien

Se hospedó 1 noche en marzo de 2021

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
최악의 경험. 호텔로서의 자질 부족
엄청난 소음 덕분에 아침 9시에 깼다. 공사를 하는 건 이해하지만 손님이 잠을 자는 아침부터 전기톱으로 쇠를 자르는 건.. 모든 일정을 바꿔서 체크아웃했다. 다시는 가지 않을 것이다.
Se hospedó 1 noche en enero de 2021
Respuesta de Exclusive Hotel , el 11 ene. 2021
Not true, the guest must be confused among other booked and stayed hotels. Our hotel is located in a quiet location, no construction, no cutting saws. ..Please double check if you are right. Before writing a review, please be sure that you don't confuse.

10/10 Excelente

Tom, London

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel’s location is very convenient for shopping and eating in Old Quarter.The staff are super helpful and will go out of their way to help with info on sites and activities and travel advice. They organized a foot tour for us during our stay, which was excellent.
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Mike, Berlin Germany 🇩🇪

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
we were looking forward to our stay at Hanoi Exclusive and it didn’t disappoint. The warm welcome from the friendly delicated staff was lovely after a long journey. Our room was clean and breakfast the next morning was amazing, so much choice. All the staff were helpful and Miss Lucy organised an excellent trip for us .She is very knowledgable on the area and picked the perfect trip.Further more we got free city map too We are already looking forward to our stay at this hotel again with our family and friends next time soon.Come to stay here and meet miss Lucy and other great staff who are always willing to make your time valuable!!!
Se hospedó 1 noche en marzo de 2020

10/10 Excelente

AlexTrader

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room super clean, bed very comfortable. The breakfast is outstanding - you can order from the menu. The staff is great, so helpful and friendly, they want to do everything for you if they can.
Se hospedó 1 noche en febrero de 2020
Respuesta de Hanoi Exclusive Hotel, el 5 mar. 2020
Thank you very much. You are so helpful.

10/10 Excelente

Lorena, Vernon, Canada

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved staying here! We stayed here for 8 nights. Location fantastic! Rooms were beautiful. We were upgraded and had a large balcony with lounger and table and chairs. Lucy and the rest of the staff were amazing and so accommodating. One of the young fellas even went and got us take out one night. They will do anything for you here! Breakfast was a huge plus. Fresh fruit,cereal, yogurt and a menu with about 10 dishes to choose from. Cooked fresh and delicious. We will miss the smiles from Hanoi Exclusive and if we ever retire to Hanoi we will stay again!
Se hospedó 8 noches en febrero de 2020
Respuesta de Hanoi Exclusive Hotel, el 5 mar. 2020
Thank you for your helpful. See you the next time

10/10 Excelente

Brittney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gem in Hanoi
Amazing stay! We had a great time in Hanoi and it was made all the better by Lucy & everyone at Hanoi Exclusive Hotel. Easy to get to & close to everywhere we wanted to go. Highly recommend.
Se hospedó 1 noche en febrero de 2020
Respuesta de Hanoi Exclusive Hotel, el 5 mar. 2020
Thank you for your review. We hope can see you the next time

10/10 Excelente

Harry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect 3 stays!
We stayed at the Hanoi Exclusive 3 times over 10 days and everything was perfect. The staff are so so nice, they had a welcome drink waiting for us arriving at midnight after a long day travelling, they were so friendly and looked after our big bags whilst we went to Halong Bay and to Hi Giang. The rooms are big, bright and really clean. The air con, WiFi and showers are really good and they offer a huge selection for breakfast, there is a menu to choose from and cereal and lots of fruit. The location is good, it is quiet enough for a good nights sleep but within walking distance to shops/restaurants. Couldn’t recommend the hotel enough, the staff are so helpful and made us feel really welcome. We loved staying here!
Se hospedó 1 noche en febrero de 2020
Respuesta de Hanoi Exclusive Hotel, el 18 feb. 2020
Thank you for your review. We hope can see you the next time

10/10 Excelente

Harry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de Hanoi Exclusive Hotel, el 18 feb. 2020
Thank you for your review. We hope can see you the next time

10/10 Excelente

Lucy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Wonderful hotel, everything was 10/10!
Se hospedó 3 noches en febrero de 2020
Respuesta de Hanoi Exclusive Hotel, el 18 feb. 2020
Thank you for your review. We hope can see you the next time

10/10 Excelente

LimJP, Singapore

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly, helpful staff, comfortable bed and clean room. Superb location, short distance to HK Lake.
Se hospedó 1 noche en enero de 2020
Respuesta de Hanoi Exclusive Hotel, el 18 feb. 2020
Thank you for your review. We hope can see you the next time

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
리셉션 직원 친절했어요 연휴기간이라 문 연 매장들 따로 알려주고 로비에서 우산대여도 해줍니다. 다만 조식이 아무리 연휴기간이어도 너무 부실했어요 둘쨋날엔 식빵도 없었습니다. 근데 가격이 저렴한지라 이정도면 만족이여
Se hospedó 2 noches en enero de 2020
Respuesta de Hanoi Exclusive Hotel, el 2 feb. 2020
Thank you for your review, We will try to improve in the near future

10/10 Excelente

SOYEON

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
시내중심부 위치와 쾌적하고 깔끔한 숙박시설로 강추합니다!
생각했던 발코니가 아닌것 제외하고는, 숙박시설이 상당히 깔끔하고 침구류 상태가 훌륭했습니다. 조식도 간단한 토스트, 과일, 차가 준비되어 있고 별도로 주메뉴를 선택할 수 있어서 이또한 차별하된 서비스라 생각합니다. Tri라는 직원분의 친절함에 다시 한번 감사드립니다. 교통편은 하노이시내 중심부에 있어서 도보로 사통팔달 움직이기 수월합니다. 걸어서 갈 수 있어서 시내투어에 있어서는 교통비도 절약할 수 있을꺼라 봅니다. 베트남 방문 시 주저없이 하노이 익스클루시브 호테을 이용할거 같네요. 숙박하는동안 감사했어요~ 재방문시 기억해 주세요^^
Se hospedó 3 noches en enero de 2020
Respuesta de Hanoi Exclusive Hotel, el 2 feb. 2020
thank you very much for your review. See you the next time

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was kept very clean and had some extremely friendly and helpful staff! It's also located in the old quarter near good food options and many spas.
Se hospedó 1 noche en enero de 2020
Respuesta de Hanoi Exclusive Hotel, el 2 feb. 2020
thank you for your review See you the next time

10/10 Excelente

Renee, California, USA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hanoi Exclusive Hotel is the perfect place to stay in Hanoi. The staff is warm, friendly, and happy to accommodate any request. Even the owner, Michael, and his wife make time to ensure everyone is having a good stay. This new hotel has great rooms and the balconies are an incredible place to relax and view the city from above. Everything is clean, open, and warm, and breakfast in their downstairs restaurant is a real treat. The location is ideal – in the Old Quarter and a very short walk away from my favorite restaurant in Hanoi – Bun Bo Nam Bo! In addition, it’s only a 5-10 minute walk to Hoan Kiem Lake for a morning run, weekend festivities and concerts, and a visit to the temple or the water puppet show. I’ve been working and traveling in Hanoi for 6 winters and the staff at the Impressive Hotel Group always go above and beyond to take care of us – highly recommended from an experienced Vietnam traveler!
Se hospedó 1 noche en enero de 2020
Respuesta de Hanoi Exclusive Hotel, el 1 feb. 2020
Thank you for your review

8/10 Bueno

jeongsun

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
신축 호텔입니다. 처음 들어갔을때 너무 작은 규모에 당황했지만 객실이며 욕실 깨끗하고 잘 정돈된 쾌적한 방이었습니다. 스탭들도 모두 친절하고 조식도 간단한 과일 주스 빵은 부페이며 메인은 일 인당 두개까지 주문할 수 있습니다. 저렴한 호텔이지만 저렴하지 않은 스탭의 서비스와 호텔의 청결함이 이틀간의 숙박을 즐겁게 해주었습니다.
Se hospedó 2 noches en enero de 2020
Respuesta de Hanoi Exclusive Hotel, el 1 feb. 2020
thank you very much

10/10 Excelente

Peter

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
highly recommended Hanoi Exclusive hotel!!!!
Everything was perfect from the hotel manager and receptionists who were always willing to assist anything you need during your stay. Especially the cook Tuan made the tastiest foods for our breakfast. The best breakfast we have had so far among the hotels I've been in Hanoi. Very fresh hot and delicious.hotel location is very greatly convenient too. Highly recommended!!!
Se hospedó 1 noche en enero de 2020
Respuesta de Hanoi Exclusive Hotel, el 16 ene. 2020
Thanks for your review. We hope can see you next time

10/10 Excelente

Nisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great service
Great service and location! It’s very close by to the main streets! The staff when out of there way to ensure we had a great time even got us a cheaper taxi through the app Grab
Se hospedó 1 noche en enero de 2020
Respuesta de Hanoi Exclusive Hotel - Loan, el 11 ene. 2020
Thank you for your comment!! We are happy to receive appreciation from you. We hope to see you next time. Have a nice day for you.