Dear Sir/Madam, Thank you so much for your kind feedback, we hope that we managed everything well to make your trip memorable. Your recommendation will be our motivation to make everything better and better. Thank you so much and wish you all the best! Katherine (Ms.)

Dear Sir/Madam, Thank you so much for your kind feedback, we hope that we managed everything well to make your trip memorable. Your recommendation will be our motivation to make everything better and better. Thank you so much and wish you all the best! Katherine (Ms.)

Dear Sir/Madam, Thank you so much for your kind response. Our pleasure to welcome you and serve you. Your comment is highly appreciated that help us to improve our service day by day, your recommendation is our motivation to make everything better. Above all, wish you all the best from now on! Warm regards, Katherine

Dear Mr. Seung Hun, Thank you so much for your kind feedback, your comment is highly appreciated to help us improve our service better in the near future. Hope that we will have chance to serve you again soon, with another type of room also different size, that would make you feel better for sure. Thank you and wish you all the best, Katherine (Ms.)

Dear Sir/Madam, On behalf of Mai Charming Hotel, I want to say thank you for choosing our hotel as a base in Hanoi. I hope that we managed to make your day extraordinary and special. We have planned everything as you requested to us before arriving. During your stay with us, the entire staff made all possible efforts to make sure an enjoyable stay. Your comment is highly appreciated that help us to improve our service better soonest, thank you for that. I indeed look forward to meeting you again! Until then please stay well and happy. With my best wishes, Katherine (Ms.) Sales Manager

Dear Mr. Jamie Thank you so much for your review. we are really happy to hear that you really enjoy your stay in my hotel. We do looking forward to see you soon

Dear Mr. Jaggy Thank you very much for having chosen the Mai Charming Hotel & Spa and for sharing your feedback. We are delighted to read that you enjoyed your stay with us and we thank you for your kind comments regarding our property. The Mai Charming hotel & Spa is striving to provide you with the best location and equipment for your stay in Hanoi. Rest assured that your comments have been shared with our Ambassadors that will certainly maintain their motivation to keep providing a luxury quality of service. Thank you for your recommendation and we eagerly look forward to your next return visit. Sincerely, Mike Nguyen Manager Mai Charming Hotel & Spa

Dear Shinwoo Thank you very much for having chosen the Mai Charming hotel & Spa and for sharing your feedback. We are delighted to read that you enjoyed your stay with us and we thank you for your kind comments regarding our property. The Mai Charming hotel & Spa is striving to provide you with the best location and equipment for your stay in Hanoi. Rest assured that your comments have been shared with our Ambassadors that will certainly maintain their motivation to keep providing a luxury quality of service. Thank you for your recommendation and we eagerly look forward to your next return visit. Sincerely, Mike Nguyen Manager Mai Charming hotel & Spa

Dear David, I am Daisy, from the Mai Charming Hotel & Spa - Hanoi – Vietnam and I hope you are doing well and still remember me! On behalf of the management and staffs at the Mai Charming Hotel & Spa, I would love to express our deepest thanks for your lovely stay with us during your trip in Hanoi, Vietnam. Our team works incredible hard to make every guests stay memorable and feeling as home away from home and as the feedback I found in your room, I am so pleased to know that you were well looked after and completely satisfied with our service as well as we able to assist with everything that you needed. Your satisfaction about our service is our Pride to driver to be better and has been an invaluable gift to inspire us works harder and harder in the future. Daisy(Ms)

We would like to send to you millions thanks for your support by staying and using our services. We aware that we have not done good enough to serve you as perfect your vacation this time, but we do look forward to your next trip in Vietnam, with a promise for a much better service. Ms. Daisy

KHAMSHAHAMITA.

Dear guest, Thank you very much for taking time to post a feedback for us. On behalf of hotel team, I would like to take this opportunity to reply as bellow details: 1. The room you book is exactly as what we got on internet. The Classic Double room is smallest room type in hotel, however it still cozy and similar facilities with other. 2. The small gift from our team ( inclusive a chocolate & birthday card) was setting in the room would located, but when our front desk staff change the room, they forget to move the items. We are so sorry for the inconvenience caused. Honestly we are happy to do and willing to sett up for guests in special case. Finally we are so sad and feel sorry while you miss a happy time at our hotel. As we are strong serious briffing to our front desk to do better next time. And your comment was recorded to enhance our service better next time. Best regards Mr. Jackie & team

Dear Nadarajah, Thank you so much indeed for choosing and enjoy staying at Mai Charming Hotel & Spa. We are very happy to read your wonderful comment as we so proud of having you here! Your feedback and high scores are very importance because it endeavor us to work harder through the loooong days just to make sure all the guests are happy! Till our path cross, we wishing you a nice trip before heading home and the entire team looks forward to welcome you back as royal guest at Hanoi Mai Charming Hotel & Spa. Regards Mr. Jack & team

Dear Bedrich, Thank you for taking time to write us a feedback as choosing our hotel for the trip while you were in Hanoi. From the airport, if you take the bus of Vietnam airlines, they will drop you at #1 Quang Trung St just two blocks to hotel ( takes about 4 minutes to walk). Hanoi & Saigon is most exciting and noisy city but when you get use to with that you will fall in love with Hanoi. The room rate is similar when compare with other small hotel but we serving big buffet just to re - energy our guest for the long day so it was considered as one of the best value hotel in town. Any how, we will record your comment to enhance our service and facilities just to make your next stay more comfort. Finally, we wish you a good trip before heading home. Best regards Mr. Jack - Hotel Manager

Dear Nobuhide, Thank you very much for taking time to post a feedback for our hotel, we are so happy about that. We so proud of having you here and be your service, we know that there is some time we got a bit difficult to communicate but finally we got through... We are also glad when you were enjoyed the staying at Mai Charming hotel & Spa cause we saw your big smile daily at front desk. Your comment and scores were considered as one of our greatest reward what endeavor me and my team work harder to serve all the guests like you. Finally, we wishing you all the best and the entire team look forward to welcome you back as royal guest next time soon. Regards Mr. Jack Hotel Manager

My dear guest, Thank you very much for taking time to write us a feedback. We are very happy when reading your comment as proud of having you here! Your nice review and high scores will endeavor us to work harder to make sure all the guests in hotel have a comfort stay and enjoying. Hope you have a good trip home and the entire team look forward to seeing you back soon. Regards Mr. Jack & team