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Opiniones de Quality Inn & Suites CVG Airport

2.5 out of 5
Quality Inn & Suites CVG Airport
1805 Airport Exchange Blvd, Hebron, KY

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 393 de 1010 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 314 de 1010 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 167 de 1010 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 81 de 1010 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 55 de 1010 opiniones" "

7.8/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.4/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

miguel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelent
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 25 sept. 2023
Dear Miguel,Thank you for your excellent review. We appreciate your kind words and are glad to know you enjoyed your stay with us. We hope to welcome you back soon!SincerelyHotel Manager

10/10 Excelente

Andres

All good
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 15 sept. 2023
Dear Andres,Thank you for sharing your review, Andres! We're delighted to hear that you had a perfect experience during your stay with us. If you ever plan to visit again, we'll be more than happy to welcome you back for another fantastic stay. Your feedback is greatly appreciated!SincerelyHotel Manager

10/10 Excelente

Norma

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to the airport.
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 22 jul. 2023
Dear Norma,Thank you for choosing to stay with us and for taking the time to review our hotel. We are delighted to hear that you found our location convenient due to its proximity to the airport. We understand that easy access to transportation is important for our guests, and we strive to provide a comfortable stay for travelers. We hope to have the pleasure of welcoming you back on your future visits.SincerelyHotel Manager

8/10 Bueno

Francisco Guillermo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was ok.
Se hospedó 4 noches en mayo de 2023
Respuesta de Hotel Manager, el 19 may. 2023
Dear Francisco,Thank you for taking the time to share your feedback with us. We appreciate your stay at our hotel and are glad to hear that everything was okay during your visit.As a team, we strive to provide a seamless and enjoyable experience for all our guests, and it is satisfying to know that we were able to meet your expectations. We value your feedback as it helps us gauge our performance and continue to improve our services.If you have any specific suggestions or areas where we can enhance your experience for future visits, please do not hesitate to let us know. We are always looking for ways to better serve our guests and exceed their expectations.Once again, thank you for choosing our hotel for your stay. We hope to have the pleasure of welcoming you back in the near future and providing you with an even more memorable experience.SincerelyHotel Manager

10/10 Excelente

JOSE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bueno
Bueno
Se hospedó 2 noches en noviembre de 2022
Respuesta de Hotel Manager, el 26 nov. 2022
Dear Jose,I would like to sincerely thank you for continuing to motivate us more with your warm remarks and 10-star review. Thank you again!SincerelyHotel Manager

8/10 Bueno

Josue

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
buena experiencia
Se hospedó 1 noche en julio de 2022
Respuesta de Hotel Manager, el 5 jul. 2022
Querido invitado, Muchas gracias por tu revisión. Estamos encantados de que haya tenido una experiencia maravillosa con nosotros y haya disfrutado de la ubicación conveniente. ¡Esperamos darle la bienvenida de nuevo en el futuro! Sinceramente Gerente del hotel

10/10 Excelente

Ramon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
buen hotel
Buen hotel cerca del aeropuerto y con servicio de traslado.
Se hospedó 1 noche en abril de 2022
Respuesta de front desk, el 11 abr. 2022
Thank you, We appreciate your feed back, please stay again

8/10 Bueno

Franklin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 8 noches en octubre de 2021
Respuesta de Chandra, el 18 nov. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excelente

Albert V

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good complete breakfast in the morning. Climate control in room was great!
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Nikki

Friendly people
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Karol

Viaje familiar
Le gustó: Limpieza y servicio y personal
Our King room was spacious. We liked the vanity arrangement- useful for two guests to be there at the same time. We valued the shuttle to the airport and help with our bags. Unfortunately, ongoing extreme noise from the highway made sleep difficult.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Jerri

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

LyLy

Viaje familiar
Le gustó: Limpieza y servicio y personal
Nice, friendly, and hard working dining staff.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Eric

Viaje de negocios
Exceedingly average. Neither good, or bad.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Jennifer

Viaje familiar
No le gustó: Servicios
The hotel is run down. We go into our room and 3 mins later the housekeeper let himself in. The place is run down.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Anthony

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had experience with two different staff members one during the day was not as friendly and helpful. The gentleman working night was very nice and helpful. The bathroom had long hair in the floor which no one in my group has long hair. There is no where close for dinner and drinks.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Nickey, Winchester

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely loved that we could leave our vehicle there for a small fee a d be tsken to the airport. Very friendly and helpful staff.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Anthony

Le gustó: Servicio y personal
Everything
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Kyong

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy ck in, facilitiy met all our needs. It was dark when we arrived, so limited view of area. We only stayed 7 hrs, but no complaints. Appreciate the service of leaving car parked at hotel and shuttle to airport. Staff pleasant and helpful
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Sonia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were clean. Shuttle service from hotel to airport was very handy.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Robin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very close to the airport & restaurants
Se hospedó 2 noches en abril de 2024

8/10 Bueno

tina

Viaje en pareja
Le gustó: Servicio y personal
Nice hotel. The bad part was there was no hot water at all. Even being 7am.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bed was comfortable. Shower curtain needed to be tightened up. It was loose. Ran out of sausage before 830.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 6 abr. 2024
Dear Robert,Thank you for sharing your feedback. We're glad to hear that you found the bed comfortable. We apologize for the issue with the shower curtain and for running out of sausage before 8:30 AM. Your comments are valuable, and we will address these areas to ensure a better experience for our guests in the future. If there's anything else we can do to improve your next stay, please let us know. We hope to welcome you back soon.Sincerely,Hotel Manager

8/10 Bueno

John

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 4 abr. 2024
Dear John,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star from you next time, please let us know. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Manager

8/10 Bueno

Julissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 4 abr. 2024
Dear Julissa,Thank you for your feedback and for choosing our hotel. We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star from you next time, please let us know. We appreciate your business and hope to have the opportunity to host you again soon.Sincerely,Hotel Manager

10/10 Excelente

Pierre

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very nice and clean, the shower had great pressure and temperature, the room appliances were great and the bed was very comfortable. The breakfast was delicious and I liked the way that they were constantly cleaning while breakfast was going on and were very attentive to our needs. The best part was the customer service. We felt that Anit, Pearl and co. cared about our comfort and needs, and did all they could to address them. We’ve had four hotel stays within the last week, and this location was by far the best! The big difference? Customer service!!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 4 abr. 2024
Dear Pierre,Thank you so much for your glowing review and for choosing to stay with us. We are thrilled to hear that you had such a positive experience during your time here. It's fantastic to know that you found our property clean and comfortable, enjoyed the amenities, and appreciated the delicious breakfast. We take pride in providing excellent customer service, and we're delighted that Anit, Pearl, and our team went above and beyond to ensure your comfort and satisfaction. We look forward to welcoming you back for another outstanding stay in the future.Sincerely,Hotel Manager

10/10 Excelente

Cathy

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 4 abr. 2024
Dear Cathy,Thank you for your fantastic review and for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your time here. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay whenever you're in the area.Sincerely,Hotel Manager

8/10 Bueno

Elizabeth, Cincinnati

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 4 abr. 2024
Dear Elizabeth,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star from you next time, please let us know. We appreciate your business and hope to have the opportunity to host you again soon.Sincerely,Hotel Manager

6/10 Aceptable

Cheryl

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
Location and shuttle to airport was convenient. We booked room with 2 beds and they gave us 1 king. They did fix but was an inconvenience. Paint on drapes, bath tub was stained. Beds were comfortable. Overall hotel in need of updates. Worked fine for a one night stay. Beds were comfortable and room overall was clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 4 abr. 2024
Dear Cheryl,Thank you for sharing your feedback with us. We're glad to hear that you found our location and shuttle service convenient for your needs. We apologize for the inconvenience regarding the room type and the issues you encountered with the room's condition. Your feedback is valuable to us, and we will use it to make improvements for our guests. We're pleased to know that you found the beds comfortable and the overall cleanliness satisfactory. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Bueno

Pierre

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
We enjoyed our stay and the staff, especially Krishna, was great! We will be back!
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 4 abr. 2024
Dear Pierre,Thank you for your kind words and for choosing to stay with us. We are thrilled to hear that you enjoyed your stay and that Krishna made a positive impression on you. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable experience in the future.Sincerely,Hotel Manager

6/10 Aceptable

Tristan

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 4 abr. 2024
Dear Tristan,Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience during your stay. If there are any specific areas where we can improve to make your next stay more enjoyable, please let us know. Your satisfaction is important to us, and we look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 4 abr. 2024
Dear Thomas,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay whenever you're in the area.Sincerely,Hotel Manager

6/10 Aceptable

Erin

Le gustó: Limpieza y servicio y personal
This hotel is fine. However, we were placed on top floor near what appeared to be resident rooms. We had a non-smoking room, but residents were smoking outside our room. With the door not properly sealed and with a wide crack between the door and wall, we could smell the smoke.
Respuesta de Hotel Manager, el 18 mar. 2024
Dear Guest,I'm sorry to hear about your experience with the smoke from residents outside your room. We apologize for any inconvenience caused by this issue. Your feedback is valuable, and we will address the door sealing to ensure a better experience for our guests in the future. If there's anything else you would like to share or if you have any specific preferences for your next stay, please feel free to let us know. We appreciate your feedback and hope to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

4/10 Malo

Elizabeth A

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
You can tell that the place is being worked on. The first room assignmen, the key would not work. All of the doors have been broken into and patched with metal. The young gentleman put us in a different room that had a deadbolt but no chain or bar safety. There was no one manning the property in the morning which delayed us in getting to the airport. Maybe it is just Not ready yet
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 18 mar. 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the issues you encountered during your stay, including the key not working initially, the broken doors, and the lack of safety measures in your room. We are actively working on improving our property and addressing these concerns to ensure a better experience for our guests. We regret any inconvenience caused by the delay in the morning, and we will take steps to ensure better management and availability for our guests in the future. Your feedback is valuable, and we appreciate your understanding. If there's anything else you would like to share or if you have any specific suggestions for improvement, please feel free to let us know. We hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Richard

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Charged more than the Expedia quote
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 13 mar. 2024
Dear Richard,We apologize for any inconvenience caused by the discrepancy between the quoted rate and the amount charged. Our team strives to provide transparent and accurate pricing to all our guests. We understand your frustration and will investigate this issue to ensure it doesn't happen again in the future. Your feedback is valuable to us, and we appreciate your understanding. If you have any further concerns, please don't hesitate to reach out to us directly.Sincerely,Hotel Manager

6/10 Aceptable

Jon

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 13 mar. 2024
Dear Jon,Thank you for sharing your feedback. We appreciate your honesty and regret to hear that your experience fell short of expectations. Your comments regarding the cleanliness and functionality of the room have been duly noted, and we will address these issues promptly. We apologize for any inconvenience caused and hope to have the opportunity to improve your experience in the future. If there's anything specific we can do to address your concerns, please feel free to let us know.Sincerely,Hotel Manager

10/10 Excelente

Barbara

Very convenient with the overnight parking directly in front of hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 13 mar. 2024
Dear Barbara,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you found our hotel convenient, especially with the overnight parking directly in front of the hotel. Your satisfaction is our priority, and we are pleased to know that our amenities met your needs during your stay. We appreciate your support and hope to welcome you back for another enjoyable experience in the future.Sincerely,Hotel Manager

10/10 Excelente

Theresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms are ok but not great they are dated and a lot of furniture in the room and just got a vibe of an offices with furniture and giant vanity area. The staff however were super nice and very helpful we had left a camera in our room and the man at the front desk at 5:30 in am brought it to us at the airport so he made a second trip back he was a life saver!! They were all very nice!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Chandra, el 4 mar. 2024
Dear Guest, We are delighted to hear that you enjoyed the peaceful and quiet environment during your stay. Providing a restful experience is one of our top priorities, and we are pleased that we could contribute to your comfort. If you have any specific suggestions or preferences for your future visits, feel free to let us know. We appreciate your positive feedback and look forward to hosting you again for another relaxing stay. Sincerely, Hotel Manager

8/10 Bueno

Eric

Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 4 abr. 2024
Dear Eric,Thank you for sharing your feedback and for choosing our hotel. We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star from you next time, please let us know. We appreciate your business and hope to have the opportunity to host you again soon.Sincerely,Hotel Manager

8/10 Bueno

Gary L

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 29 feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to see your positive rating. If there are specific areas where we can further enhance your experience and earn that extra star, please let us know. Your input is valuable, and we appreciate your choice in staying with us. We look forward to the opportunity to serve you again and provide an even better stay.Sincerely,Hotel Manager

8/10 Bueno

Edmond

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel provides really good value. I needed a place from 3am to approx 8am due to a delayed flight. The staff was really really friendly and the price was only $79 for 1 night which is a good price I feel for a decent included breakfast. I stayed in room 217, which happened to be next to thebl elevator. If you're a light sleeper I would avoid or call and ask to make sure you're not next to the elevator. If you have allergies you may want to inquire about staying in animal tree rooms as well.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 29 feb. 2024
Dear Guest,Thank you for choosing our hotel and sharing your positive experience. We're delighted to hear that our staff provided friendly service and that you found good value in your stay. We appreciate your feedback regarding room location and potential allergens. We take note of your suggestions to enhance our guests' experience. We hope to have the opportunity to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager

10/10 Excelente

mike

Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 29 feb. 2024
Dear Guest,Thank you for the outstanding 5-star rating! We're thrilled to hear that you had a positive experience during your stay. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific that stood out for you or any suggestions you may have, feel free to share. We look forward to hosting you again for another excellent stay.Sincerely,Hotel Manager

10/10 Excelente

Brittany, Winchester

Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager, el 27 feb. 2024
Dear Guest,We sincerely apologize for the disappointment you experienced during your stay. Your feedback is valuable, and we take your concerns seriously. We will investigate the issues you raised and work to make necessary improvements. Our goal is to provide a comfortable and pleasant stay for our guests, and we regret that we fell short of your expectations.Thank you for bringing this to our attention. If there are specific details you'd like to share for us to address, please feel free to reach out.Sincerely,Hotel Manager

10/10 Excelente

Nikolaos, Houston

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well done, Awesome, courteous people, Professional Services !!
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 25 feb. 2024
Dear Guest,Thank you for the fantastic 5-star rating and your kind words. We are delighted to hear that you had a well-done experience with our courteous and professional team. Your satisfaction is our priority, and we appreciate your recognition. If you have any further comments or suggestions, feel free to share them. We look forward to hosting you again and providing you with another excellent stay.Sincerely,Hotel Manager

8/10 Bueno

Tammy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 27 feb. 2024
Dear Tammy,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you had a positive experience overall. If there are any specific aspects you enjoyed or if there's anything we can improve upon, please feel free to let us know.We hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Elcio

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Derty
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager, el 24 feb. 2024
Dear Guest,We sincerely apologize for the experience you had during your stay. Cleanliness is a top priority for us, and we regret that we fell short of your expectations. Please rest assured that we will address this issue promptly to ensure a better experience for our future guests. Thank you for bringing this to our attention, and we hope you give us another chance to provide you with the service you deserve.Sincerely,Hotel Manager

10/10 Excelente

Kari

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is so nice and helpful. Love the shuttle to the airport.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 24 feb. 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your positive experience. We're delighted to hear that you found our staff to be nice and helpful, and that you appreciated our shuttle service to the airport. Your feedback is valuable, and we look forward to welcoming you back on your future travels.Sincerely,Hotel Manager

10/10 Excelente

nik, Houston

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Warm, clean, comfortable room! Gracious, professional services!! Ride to the airport, a big plus!!! Noise of the room fridge compressor, intolerable
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 24 feb. 2024
Dear Guest,Thank you for sharing your positive experience with us. We are pleased to hear that you found our room warm, clean, and comfortable, and that you appreciated our gracious and professional services. We apologize for any inconvenience caused by the noise from the room fridge compressor. Your feedback is important to us, and we will address this issue to enhance the overall guest experience. If you have any further comments or suggestions, please feel free to let us know.Sincerely,Hotel Manager