2/10
When I arrived at this property it was immediately evident there has been smoking on the property. Of course, it was supposed to be a nonsmoking property. When I contacted the hosts they confirmed smoking was allowed on the property. I informed them that for health reasons it was not possible for me to stay on the property and that I am requesting a refund. Now, VRBO is both refusing to do anything because they are saying it is the responsibility of VACASA to respond and also because they say I erred in not allowing the host to fix the issue via use of an air freshener. Luckily I was able to find a hotel room, but nobody seems to think it is problematic that, despite all claims and policies to the contrary, the property I booked turned out to allow smoking.
Stuart T.
Se hospedó 3 noches en mayo de 2025