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Opiniones de OYO Hotel Hermiston OR, Downtown

2 out of 5
OYO Hotel Hermiston OR, Downtown
655 N 1st Street, Hermiston, OR

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 54 de 223 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 42 de 223 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 44 de 223 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 223 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 43 de 223 opiniones" "

6.6/10

Limpieza

7.4/10

Servicio y personal

5.4/10

Servicios

5.8/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Karol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Felipe

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean rooms
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Felipe! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ava

10/10 Excelente

Pamela

Viaje en pareja
Le gustó: Servicio y personal y servicios
The room is clean although the hallways are not (someone was vacuuming at the time, so that may have improved). WiFi works well, but we had a VERY noisy room about five feet from the highway - couldn't open the window. :(
Se hospedó 1 noche en mayo de 2024
Respuesta de Author, el 15 may. 2024
Dear Guest, Thank you for sharing your valuable feedback with us. We sincerely apologize for any inconvenience caused during your stay. We appreciate your acknowledgment of the cleanliness of the room, and we apologize for any inconvenience caused due to the noise from the highway. As for the hallways, we apologize for the inconvenience caused by the ongoing vacuuming. Rest assured, we continuously strive to improve our services and ensure a better experience for all our guests. If you have any further concerns or require assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team would be more than happy to assist you. Warm regards, Team OYO

4/10 Malo

Carrie

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Author, el 13 may. 2024
Dear Guest, Thank you for sharing your valuable feedback. We apologize for any inconvenience you may have faced during your stay. Please be assured that we take your feedback seriously and will strive to improve our services. If you have any specific concerns or require further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you. Thank you for choosing OYO Rooms. We hope to have the opportunity to welcome you back and provide you with a better experience. Warm regards, Team OYO

10/10 Excelente

Julio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great service
Se hospedó 4 noches en abril de 2024
Respuesta de Author, el 11 may. 2024
Dear Guest, Thank you for your kind words and positive feedback about our service. We're delighted to hear that you had a great experience with us. If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. We'll be more than happy to help you. Thank you again for choosing OYO Rooms. We hope to welcome you back soon! Warm regards, Team OYO

6/10 Aceptable

jesse

Le gustó: Servicio y personal
No le gustó: Limpieza
It's smelt really bad
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Kalyani

Viaje en pareja
Le gustó: Limpieza
Expedia comments that breakfast is included- it is not- please update your website info to reflect the correct info
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Amy

Viaje de negocios, Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Property advertised "breakfast included" on the website, arrived to find it did not and has not for some time. Property ran out of clean bath towels second day into the stay. One room had broken laminate flooring, the other room had a hole in the bathroom door. Homeless persons, though harmless, roved the area out back that made it less comfortable and hard to sleep when they start having conversations with themselves at 3am. This hotel is not recommended.
Se hospedó 6 noches en abril de 2024

4/10 Malo

Jeffrey

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
No amenities, ..no clock, no coffee pot, and no hot water. no maintenance staff but someone did come take a look. tub faucet handle not situated properly. But i guess you get what you pay for.
Se hospedó 1 noche en abril de 2024
Respuesta de Ammy, el 3 may. 2024
Hi, Jeff! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Noah.

10/10 Excelente

Deanne

Viaje familiar
Le gustó: Servicios
Clean quiet close to other amenities requested ground floor and got it I would stay there again
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ignacio

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Diana

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel had curtains hanging off the windows. Dirty mattress in the court yard Man in hallway looked like he was doing drugs. I would never stay there or recommend anyone stay there. I could not even walk into the lobby. I didn’t not feel safe there. The pictures online did not even look like the same property. I reached out to Expedia for a refund but questionable at this time if I will get a refund. THIS PLACE SHOULD BE SHUT DOWN!!
Se hospedó 1 noche en abril de 2024
Respuesta de Lisa, el 2 may. 2024
Hi, Diana! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa

8/10 Bueno

Jeri, Vancouver

Le gustó: Limpieza y servicio y personal
Affordable, great stopover while passing through the area. Single older female felt safe.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lisa , el 2 may. 2024
Heartfelt thanks for saying that, Jeri! This adds more responsibilities to our shoulder to ensure that your journey in the future is nothing more than fantastic. Regards, Lisa

4/10 Malo

Veronica

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was very run down. We checked in at 4pm and rheir was like 5 trash bags sitting right by the door entrance to the hotel room. Hallways stink like cat piss or ammonia. Room didnt smelll any better. Definitely wont EVER stay or recommend again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lisa, el 2 may. 2024
Sincere apologies, Veronica! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa

2/10 Terrible

Emelia

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
I found cockroach in the bathroom. I did inform the front desk.
Se hospedó 2 noches en febrero de 2024
Respuesta de Ammy, el 3 may. 2024
Apologies for the problems you had faced, Emelia! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Bueno

David

Viaje en pareja
No le gustó: Servicios
renovation is in progress while you stay there. road noise was bad. no coffee maker, although coffee shops close
Se hospedó 2 noches en febrero de 2024
Respuesta de Ammy, el 3 may. 2024
Thanks for the positive rating, David! Hope to welcome you again soon. Regards, Noah.

4/10 Malo

David

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pictures are deceiving really outdated beds could be softer instead of filling like your sleeping on concrete.
Se hospedó 1 noche en enero de 2024
Respuesta de Ammy, el 3 may. 2024
Hi, David! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Cherie

Le gustó: Servicio y personal
No le gustó: Servicios
The staff was nice for check-in, but they did not mention the water was going to be turned off in yhe morning. I soaped my body and the wTer went off at 8:50am.
Se hospedó 1 noche en enero de 2024
Respuesta de Ammy, el 3 may. 2024
Hi, Cherie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Aceptable

Juan

Se hospedó 1 noche en enero de 2024
Respuesta de Ammy, el 3 may. 2024
Hi, Juan! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

10/10 Excelente

Nathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not a bad hotel
Customer service was top notch. A comfortable night stay. A tad bit to noisy for my liking.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ammy, el 3 may. 2024
We appreciate your positive rating, Nathan! We take pride in providing our guests with a great experience. Regards, Tim.

10/10 Excelente

Jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean fresh room. Comfortable chair and bed.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Wendall

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 18 noches en noviembre de 2023
Respuesta de Noah, el 22 ene. 2024
Thank you for the wonderful comment, Wendall! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Noah

2/10 Terrible

Jeremie

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Scratches on inside of bathroom door, cockroaches in hallways, smells of smoke, paint peeling off of the walls in room. Do not stay here if you want a decent experience. Go ahead and stay here if you want to see what violent drug addiction feels like.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Barbara, el 22 ene. 2024
Hi, Jeremie! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

2/10 Terrible

Rachael

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We found cockroaches within 5 minutes of entering our room. There were stains all over the wall next to the bed, and the walls were also unfinished with shotty spackle work in most places. The sheets were also stained, and the microwave was unusable, dirty and damaged. In the restroom the shower was dirty and the toilet seat appeared to have the finish coming off? There was no way we could sleep in the room. We went to the front desk not even 10 minutes after checking in and they refused to give us a refund. The “best they could do” is we give us back the deposit they made us pay to even check in. The whole thing was completely ridiculous and they did not seem to care about any of the issues with the room. They seem to make their money on “non refundable” rooms in hopes people keep booking and spending no money on upkeep or maintenance. I highly recommend Expedia remove OYO from their listings.
Respuesta de Barbara, el 22 ene. 2024
Hi, Rachael! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good coffee across the street
The service is great. Everybody who works there we’re very nice he took good care of us. I would stay there again and the Dutch brothers is right across the street best coffee in town.
Se hospedó 2 noches en octubre de 2023
Respuesta de Maria, el 5 dic. 2023
Thanks for your kind and lovely words, Richard! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

2/10 Terrible

Hailey

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place has cockroaches like hell. I had to leave my hotel room at 1 in the morning because me and my fiancé discovered bugs. They refuse to give me a refund, even after showing them proof of the bugs. It’s a very sketchy and untrustworthy company. I would never stay here again even if was the only option.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ammy, el 3 may. 2024
Apologies for the problems you had faced, Hailey! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Aceptable

Sean

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal
The staff were friendly and helpful. The room had been updated in some areas. It had USB charging ports on the lamps. The bathroom sink was new. Ok for an inexpensive one nighter. Cons- very noisy with people coming in and out all hours. Floor looked clean, but really wasn't my socks were dirty from walking around it just for a little while. Beds were lower quality so not much of a pillow top and could feel the springs underneath.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Sean! Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for allowing us to make the services even better by sharing your feedback. Regards, Ava

10/10 Excelente

Connie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff and clean
Se hospedó 4 noches en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Connie! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ava

10/10 Excelente

Andy

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Andy! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Ava

10/10 Excelente

Tak Keung Cliff

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Kylee, Grandview

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Kylee! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Ava

4/10 Malo

Carmen

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Carmen! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

4/10 Malo

Cliente verificado

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
The office was okay except for the big window that faces the street. It was very dirty and had dead flies in the sill. The carpet in the hall ways was dirty and stained. The room appeared clean but when I needed to wipe something up on the floor that I spilled, the white wash cloth I used was black. The bathtub had a strip of material that had been glued on, but the glue did'nt hold and had pulled away. There was a piece of duct tape holding on or covering some base board in the bathroom. The stopper for the tub was not put together and I had to screw it together. The sheets looked pretty clean but were stained. There was a pool that has been filled in and is a very dirty area. There were random chairs around and it looked like there may have been dog feces in the area where the pool was filled in. They did have excellent coffee and creamer in the office. It was very quiet and they had good blackout curtains. There are some nice roses blooming in the parking area, they do need a good pruning however. There is no elevator that we could find. Glad that they have security doors into the hotel. Most likely would not stay here again.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Guest! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Night-night
Slept great! Great food near by.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Thanks for the positive rating, Guest! Hope to welcome you again soon. Regards, Ava

2/10 Terrible

Jennifer

Se hospedó 1 noche en septiembre de 2023
Respuesta de Ammy, el 22 ene. 2024
Hi, Jennifer! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Jessie

Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Jessie! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

4/10 Malo

John

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Toilet was filthy and floor was as well.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, John! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

4/10 Malo

Karen

Viaje en pareja, Viaje familiar
No le gustó: Limpieza y servicios
The rooms lack proper ventilation, no fresh air or any way to get them
Se hospedó 7 noches en septiembre de 2023
Respuesta de Ammy, el 3 may. 2024
Hi, Karen! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Bueno

Janet

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
The room was great!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ammy, el 3 may. 2024
We appreciate your positive rating, Janet! We take pride in providing our guests with a great experience. Regards, Tim.

8/10 Bueno

Beverly

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Noah, el 13 sept. 2023
Glad to see that you have rated us positively, Beverly! Do give us more chances to delight you in the future. Regards, Noah

8/10 Bueno

Bryan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just what I needed. A place to shower and sleep.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ava, el 12 sept. 2023
Thank you so much for the wonderful rating, Bryan! Hope to serve you soon with an even more happening stay. Regards, Ava

2/10 Terrible

jens s

Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
First offI reserved this room as nonrefundable. The minute the reservation was confirmed I got an e-mail saying there was a deposit but not how much. Upon checking in I was told the deposit was 100$ and was I sure I wanted to pay it ? NON- refundable ! well I think so. It is now 6;30 am and I was just introduced to the local cockroach. I'm sure he or she has buddies. There's trash laying on the grass outside my window . The list of rules and regulations , particularly the possible fees for doing this or not doing that on the desk in the room is endless. I'll be checking out of here early this am ; just to make sure I'm not charged a late fee for checking out. All in all not a very pleasant experience. I will NEVER BE BACK. Looking at the ownership I guess I should not be surprised. I'll stick to US owned Co's and avoid whereever it says owned by OYO. I suggest you do the same. The only bright light was the politeness of the Mexican desk clerk/lady
Se hospedó 1 noche en septiembre de 2023
Respuesta de Joey, el 13 sept. 2023
Hi, Jens! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

2/10 Terrible

Christopher

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Never again.
They require a deposit when you show up. They don’t tell you about it. We drove 13 hrs to stay here and now can’t Horrible chain.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Christopher! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ava

6/10 Aceptable

Thomas

Viaje en grupo
No le gustó: Servicios
Ok
Se hospedó 1 noche en agosto de 2023
Respuesta de Tim, el 13 sept. 2023
We appreciate your positive rating, Thomas! We take pride in providing our guests with a great experience. Regards, Tim

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Guest! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ava

2/10 Terrible

Harvey

Se hospedó 1 noche en agosto de 2023
Respuesta de Ammy, el 22 ene. 2024
Hi, Harvey! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

10/10 Excelente

Kimberly

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really liked the laminate floors. It seems cleaner. The towels were not the best towels- not real soft and one of the hand towels was stained. But this was a cheaper hotel & it was clean.
Se hospedó 1 noche en agosto de 2023
Respuesta de Tim, el 13 sept. 2023
Hi, Kimberly! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

6/10 Aceptable

Kelly

No le gustó: Condiciones de la propiedad
Hot was cold. Cold was hot for the shower. Shower head needs a good cleaning.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ava, el 12 sept. 2023
We are extremely sorry to know this, Kelly! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Ava

8/10 Bueno

Dale

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stayed for 4 nights and even though it's an older hotel, it was clean and the people were amazing.
Se hospedó 5 noches en agosto de 2023
Respuesta de Tim, el 13 sept. 2023
Thank you for rating us highly, Dale! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Tim

6/10 Aceptable

Shawna

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
All was fine until they made a big deal about checking out early even though i was still going to pay for that night. Also made me pay a cash deposit to pay cash and then didn't let me pay cash when checking out.
Se hospedó 2 noches en julio de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Shawna! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ava