Casas de huéspedes en Hexham

"I booked and paid for 3 nights this week. Before arriving, I called the landline at about 11:45 no answer. On arrival just before the 3 pm check-in time the place was shut, doors locked and curtains drawn. Called the mobile number several times and messaged the mobile to inform the person I was waiting to check in. At about 15:30 I had to check into ANOTHER hotel as I had meetings in Corbridge at 16:15. On returning to Hexham I noted the pub was open and I spoke to the manager about the issues I had. He apologised but claimed it wasn't his fault. If I make a booking and my money is taken I will expect that you are open and accept my check-in. You Sir accepted no responsibility and gave mealy-mouthed and pithy replies. You had no plan B and never replied to any of my phone calls. Weak and pathetic management. You should hand over management to professional business people. According to people I spoke with coming out of the Globe pub this isn't the first time this situation has happened. Get a grip."

"Very nice place to stay and twinned with The County Hotel which is where you have your very good breakfast. Staff were great, rooms modern and clean. My room was hot but that was due to unusually warm summer. Will return again after the Victorian Tap reservation debacle."