Aloha Veronica,We are glad to know you loved the beautiful views at our beachside location. We appreciate your time to leave an honest review and will be sure to share your feedback with our team. We hope to host you again soon.

Aloha our valued guest,Mahalo for your time with us and for your honest review. We apologize that you did not feel maximum comfort and convenience with us. We hope to see you again soon and that we may be alerted at any sign of distress so we may alleviate it as much as we can. Your comfort and relaxation is of our highest priority!

Aloha Veronica,Mahalo for spending your time with us and leaving an honest review. We're sorry to hear that you did not feel comfortably matched for the four guests in your party. We hope you may give us another chance in the future to deliver the top experience we strive to provide for you and if you may feel any discomfort, to please notify our team as soon as possible to make any adjustments needed. We value your time and relaxation to the highest level.

Aloha Enrique. We're so glad to see your 5 star review! We also appreciate your feedback. We hope to have the pleasure of welcoming you back to our corner of paradise in the future. Mahalo!

Mahalo for choosing us during your time here in Hilo, Big Island! We truly appreciate your feedback! Aloha

Mahalo for your feedback, we appreciate you staying with us. We will reach out to Housekeeping regarding cleaning conditions. aloha

Mahalo for staying with us, we truly appreciate you choosing us out of all the hotels in Hilo! Aloha

Aloha katherine, Thank you for taking the time to write a review on your recent stay at Grand Naniloa Resort. I am sorry that you did not receive Housekeeping Service as expected. We are working on improving the communication for this modified service. Your comments are very helpful and much appreciated. I can assure that this service will improve. Please reach out to me should you decide to return to Hilo in the future to make your visit extra special. Mahalo, Scott Pauli General Manager

Aloha Kang,We love that you valued the convenience of staying at the Grand Naniloa Hotel Hilo. Your soon return will be awaited for another seamless stay.

Aloha Michelle,We love that you had an exceptional time at the Grand Naniloa Hotel Hilo. Your 5-star experience is everything to us and we look forward to having you for another stay soon.

Aloha Lisa Anne,Mahalo for sharing your favorite encounters with our warm staff. Your time with us is special and we are delighted to know you felt welcomed during your stay. We look forward to hosting you again for another memorable experience.

Aloha Yuko,We are delighted to know you were able to relax during your time us. We look forward to hosting you again soon for another memorable experience in Hilo.

Aloha Felicia,Mahalo for sharing your time with us and for letting us know your feedback. We apologize you did not experience the full potential of your ocean view. We are glad you alerted us and hope that our team helped remedy the issue. We hope to host you again soon for an even better oceanside stay in the future.

Aloha James,We are delighted to know you had an exceptional experience at the Grand Naniloa Hotel Hilo. Your ease and comfort are our top priority and mahalo for sharing with us that this brought value to your stay. We look forward to hosting you again soon for another 5-star vacation.

Aloha James,We love knowing you had a 5-star experience and appreciate your feedback that can help us maintain that exceptional expectation for your possible next stay. We are committed to many big changes soon and look forward to bringing them together for when you may return.

Aloha Yvetter,We are glad your stay with us was convenient for your trip to Hilo and hope that Grand Naniloa can be a destination for your travels again soon.

Aloha Joy Ann,We appreciate your high recommendations for our hotel and are delighted to know you enjoyed your stay. It is also helpful to know all your feedback to understand how we can be our best. We apologize for any inconvenience due to our valet-only option. Valet parking is included with the resort fee and is intended to be bundled best for your access to 25 other awesome amenities. We hope to see you again soon and would love to share with you all the value that is available for your reservation.

Aloha Lisa,Mahalo for your time with us and for sharing the experiences you loved. It means everything to us that you had a 5-star stay and we look forward to hosting you again soon for another memorable vacation.

Aloha Janine,Mahalo for your time with us and for sharing your favorite moments at the Grand Naniloa Hotel Hilo. We will be sure to send your kind regards to our staff and look forward to welcoming you again soon for another warm stay.

Aloha Arnaud,We love to hear that you had a 5-star experience and that you enjoyed staying along the ocean at the Grand Naniloa Hotel Hilo. We look forward to hosting you again soon on our property near the sea for another memorable time.

Aloha Amanda,Mahalo for sharing your favorite features of your time at the Grand Naniloa. It means everything to us that you loved the convenience and beauty of our property and felt the warmth of our staff's Aloha Hospitality. We look forward to your soon return for another great stay.

Aloha Gregory,We are delighted to know you had a welcoming experience with our staff. It is important to us that you feel relaxed and catered to so you may truly enjoy the beauty our property has to offer on Hilo Bay. We look forward to your soon return for another oceanside stay.

Aloha Micaela,Your ultimate comfort is our top priority. We are delighted to know you felt welcomed by our staff's warm Aloha Hospitality. Mahalo for your kind words and we look forward to hosting you again soon.

Aloha Scott,We are glad to know that the convenience of our property's location brought you value. We appreciate all your feedback and will consider it with our team for improvements you may love. We hope for another chance in future to host you for an exceptional stay.

Aloha Tracy,Wow! It is our proud accomplishment that you had a memorable experience at the Grand Naniloa. We love hearing about your favorite moments and look forward to your soon return for another amazing stay.

We apologize for your unpleasant experience and miscommunication. Your time to express your feedback is important to us. We hope for another chance to host you for a more exceptional experience in the future.

Aloha Clay,We appreciate your time with us in Hilo and for leaving a thoughtful review. Your feedback is important to us and we will consider your suggestions with our team. You can find the most value in your reservation by learning more about the included amenities at grandnaniloahilo.com/hotel-amenities.htm. We hope you may give us another chance soon to host you for the amazing stay you deserve.

Aloha Brian,Your great stay with us is our pleasure. We are delighted to know you felt the warmth of our staff's Aloha Hospitality and enjoyed the amenities such as the refreshments. All your feedback is important to us and we will share it with our team for future changes you may love. We look forward to hosting you again soon for another 5-star experience.

Aloha Bruce,We are delighted to know you enjoyed our hotel even though the weather was not as expected. We hope you return again soon for another season to see some rainbows.

We appreciate your thoughtful review. Your memorable experiences at our oceanside property close to town and enjoying live music in our lounge are meaningful to us. Mahalo for sharing your favorite parts and what you think we can do better. We hope to host you again soon for another amazing stay.

Aloha Brittany,Your excellent stay is what we are passionate about. We hope to host you again soon for another meaningful experience.

Aloha Stephanie, We appreciate your time to share with us your disappointments and we hear your frustrations. Your review will be shared with our team for changes you may love. We apologize your time was less than exceptional and hope you may give us another chance in the future.

Aloha Charles,We are glad you loved the convenience of staying at our hotel in Hilo. It is also good news that you were able to feel immersed in nature by being uninterrupted. We look forward to your soon return for another memorable stay.

Aloha Nancy,We appreciate the 5-star review, it is amazing to know you loved your time with us in Hilo. We appreciate your honest feedback and hope for another chance soon to host you for an amazing dining experience.