2/10 Terrible
Carolyn H.
5 ago. 2024
No le gustó: Limpieza
Extremely Unhappy Renter
We love Palmetto Dunes, especially Queens Grant, this by far was the worst unit/experience we've had. If this had been our first time, we would never come back! Unit had not been cleaned properly before our arrival! Dog hair all over the floor and furniture, dust on furniture and the floors needed to be mopped! It looked like all they did was change the bedding and bring fresh towels! I spent the first day cleaning vs. vacationing with my family! We had to have maintenance out several times to fix one thing or another and the A/C doesn’t work properly! The inside temperature increased to over 80 degrees most days even with all the curtains and shades drawn! One of the Vacasa supervisors I talked to told me that the owner is aware of the problem with no intentions of fixing or replacing the system! Just awful! How can they get away with this? After a little research, we found that the owner is selling this property which possibly explains why they are refusing any further repairs. Upon initial contact with Vacasa, I was told I could not be given a set time in which maintenance would arrive to fix the issues we had with the unit. Instead I had to sit at the unit and wait for a return phone call informing me someone was on their way, with no designated time frame, instead of enjoying my vacation. This occurred on several different days throughout the week. Extremely Unhappy Renter!
Carolyn H.
Se hospedó 7 noches en julio de 2024