6/10 Aceptable
Marcela Saeb
Viaje familiar
9 jul. 2025
Le gustó: Limpieza
The hotel is a new concept, very modern. The facilities are great, with direct private beach access, a pool, and three small jacuzzis. There is a large restaurant area and a bar zone.
The food was the second best thing, extremely good. Great margarita and good selection of wines! Yet, there are no snacks between 5-8PM, just club sandwich or beef burger.
At the beach, the beach beds are assigned based on your room band, which seems unfair, and some beds are reserved for the hotels owner's family it seems.
It was extremely difficult, almost impossible, to communicate with the staff who speak barely any English. On one occasion, we paid in cash and gave a large tip, and 6 hours later a different waiter came to ask for more money because he said we hadn't paid the full amount for one single drink. After asking them to check, they said it was a mistake.
In the room, the ocean view was blocked by a large fan and trees. Also, the light switches should have some code or labels as it takes a lot of trial and error to figure out.
It's a shame that with great facilities, the staff is the worst part. No English, everyone does their job as if they hate it and are in a bad mood, and it's impossible to get anyone's attention to get service. Between food service times, the approx. 20 guys who work around the beach areas (no women) just gather around chatting or on their phones instead of looking after guests, and have bad attitude if you approach them to get anything.
Marcela Saeb
Se hospedó 2 noches en julio de 2025