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Opiniones de Cicilia Saigon Hotels & Spa

3.5 out of 5
Cicilia Saigon Hotels & Spa
12D Cach Mang Thang 8, District 1, Ho Chi Minh City

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 15 de 49 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 19 de 49 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 6 de 49 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 49 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 49 opiniones" "

8.0/10

Limpieza

7.8/10

Servicio y personal

5.4/10

Servicios

7.4/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

cheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I had a lovely stay with my daughter. Loved the room with our private balcony overlooking the bustling city. The staff is very helpful and kind. When in Ho Chi Minh again, will visit again. Thank You, Cicilia
Se hospedó 2 noches en mayo de 2024

4/10 Malo

WILLIAM

Viaje familiar
No le gustó: Condiciones de la propiedad
Mouse and bug run around

8/10 Bueno

Brandon

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Some good, mostly bad
On first impression the hotel was clean and the room spacious. Staff were helpful and the location is great for accessibility to all the main attractions in Ho Chi Minh. We had a large, comfy bed in the room, which was quiet and peaceful. Unfortunatley our room wasn't ready when we arrived, which was only 10 mins before check in time. When we entered the room, the park view that was advertised was nothing but a view of the road and building beneath. That was disappointing. The bath was cracked and didn't hold enough water to use the jets. One morning the shower was less powerful and only cold water came out, I presume this was because it was a busy time for showering. Also, the vouchers for the spa are only redeemable on already hugely overpriced treatments. These treatments are in a sad looking spa on the first floor, where a receptionist is never present and the prices are over double what you will pay if you go elsewhere in the city.
Clean wet room style bathroom. Unfortunately the bath was cracked, the view was not as described, and the shower was cold one morning.
Large, spacious, comfy and clean.
Se hospedó 3 noches en noviembre de 2022

8/10 Bueno

Hisao

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
シャワーの水量が少なかった点を除けば、ほぼ問題ない

10/10 Excelente

MUNSIC

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Erwin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
High standard and very helpful staff
We stay for 5 night and it was a very splendid vacation, the staff were very friendly and helpful. The room was very clean and their service was very good. Shout out to the waiter at the sky bar and the receptionist and the bel man who very often assisted us. Recommended hotel and will return to this hotel in the future. Thank you Cicilia staff and management.
Se hospedó 4 noches en agosto de 2022

4/10 Malo

May

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
酒店周邊環境10分方便但酒店喂新添該員工服務態度差
Se hospedó 3 noches en julio de 2022

10/10 Excelente

YUNSEOP

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en junio de 2022

8/10 Bueno

Yorihisa

Viaje de negocios
Le gustó: Limpieza y servicio y personal
冷蔵庫に入れた飲み物があまり冷たくならない
Se hospedó 2 noches en junio de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en febrero de 2020
Respuesta de Hotel Management, el 13 feb. 2020
Dear Sir/Madam, Thank for choosing our hotel for your stay! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2019
Respuesta de Hotel management, el 8 ene. 2020
Dear Sir/Madam, Thanks for sharing your review about the recent stay in our hotel. Please accept our sincerely apologize for the unhappy experience you encountered during your stay with us. Could you tell us more about that, what is making you unhappy? Your feedback has been shared with our management team for further follow-up, to avoid such situations in the future. It would be lovely if we could have an opportunity to welcome you again here at Cicilia Saigon. Yours Sincerely, Hotel management

10/10 Excelente

Pheng

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2019
Respuesta de Hotel Management, el 2 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

10/10 Excelente

Khanh

Se hospedó 4 noches en octubre de 2019
Respuesta de Hotel Management, el 31 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your stay! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Cicilia Saigon Hotel & Spa

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
デラックスダブルルームシティビュー、キングベッド１台　を予約しました。 バスタブ付きの部屋を予約したはずなのですが、シャワーのみの部屋に通されました。予約内容を確認しようとエクスペディアの予約情報を見てみましたが、バスルームについての記載は何も無く、証拠となるものが無いのと、観光に時間を割きたかったため、「シャワーだけでいいか」と問い合わせは諦めました。 でも、滞在最終日によくよく予約内容を見てみたら、「あれ、キングベッドの部屋を予約してた？この部屋のベッド、ダブルベッドだよね？？」と気づきました。日本のビジネスホテル並みに狭い部屋は、エクスペディアで安く予約したホテルなのでしょうがないと思っていましたが、実は部屋が違っていた可能性もあるのかもしれません。バスタブがあるか無いかだけに焦点が行っていて、ベッドや部屋の狭さは、そういう仕様の部屋を頼んだんだとばかり思っていました。まあ、そんなことに気が付かず、的確にホテル側に交渉できなかった私が悪いです…。 ホテルの前の道路は主要道路らしく、ラッシュ時はとても混んでます。バイクが歩道にまで乗り上げて信号待機するので、お気を付けを。でも、安くて便利な場所にありますよ！！ 帰りは深夜便のため、チェックアウト後にスーツケースを21時まで預かってもらいました。とても助かりました！
Se hospedó 2 noches en octubre de 2019
Respuesta de Hotel management, el 6 ene. 2020
Dear Sir/Madam, We appreciate the opportunity to learn about your current holiday and we are happy to receive your comments. We're really sorry for any inconvenience caused. Besides that, your feedback has been noted and will be forwarded to the relevant departments for a suitable quality improvement review. We hope you allow us the chance to share a more positive experience with you soon. Sincerely, Hotel management

8/10 Bueno

Michael

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
very dirty, english not very good. Not happy. The photos showed online and the real one is not the same. I think I have been trap.
Se hospedó 7 noches en septiembre de 2019
Respuesta de Hotel management, el 6 ene. 2020
Dear Sir/Madam, We appreciate the opportunity to learn about your current holiday and we are happy to receive your comments. We're really sorry about the bad experience you meet when you stay with us. Your feedback has been noted and will be forwarded to the relevant departments for a suitable quality improvement review. We hope you allow us the chance to share a more positive experience with you soon. Sincerely, Hotel management

8/10 Bueno

Sharifah

Le gustó: Servicio y personal
City with History
Location was good. Easy access for Grab car. Two- bedroom suite. Needed paint all over as has unsightly mould or patches on wall and ceiling. Aircon at 19 deg only! Water for shower made noises with low flow. Furnishings and toilet amenities were good. Pretty good service for a 3 star hotel. Wasn’t sure if it has 4 star quality.
Se hospedó 2 noches en septiembre de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

8/10 Bueno

Pheng

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was great
Se hospedó 1 noche en junio de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

10/10 Excelente

DamianoMolinaro, Coffs Harbour NSW Australia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location, staff, meals, rooms were all excellent however, when you showered the bathroom became flooded and very wet. Otherwise all was just perfect
Se hospedó 3 noches en junio de 2019
Respuesta de Hotel management, el 22 jun. 2019
I would like to sincerely thank you for choosing Hotel Nikko Saigon as your accommodation during your visit to Ho Chi Minh City! We are pleased to know that you had an enjoyable stay with us, especially the great breakfast, clean room, and good service of our staff. Your feedback means a lot to us. Your satisfaction is our top priority! Thank you for your trust and we hope to have you again very soon. Please feel free to let us know if there is anything you need to make your stay more comfortable. Kind regards Hotel management

8/10 Bueno

Cliente verificado

Se hospedó 4 noches en mayo de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

6/10 Aceptable

Cliente verificado

Se hospedó 4 noches en abril de 2019
Respuesta de Hotel Management, el 31 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your stay! We thank you for taking the time to share your experience with us. Your feedback has been shared with our management team for further follow-up and improves our quality service. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Cicilia Saigon Hotel & Spa

6/10 Aceptable

Lim

Near central
Hotel looks nice, location neat central. Walking distance to food outlet.
Se hospedó 4 noches en febrero de 2019
Respuesta de Hotel Management, el 6 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
good hotel for good price.
very good location, clean and large rooms and bathrooms.
Se hospedó 2 noches en abril de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

6/10 Aceptable

Dang Manh

Le gustó: Comodidad de las habitaciones
Es ist ok
Se hospedó 1 noche en abril de 2019
Respuesta de Hotel Management, el 31 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your stay! We thank you for taking the time to share your experience with us. Your feedback has been shared with our management team for further follow-up and improve our quality service. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely,

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Servicio y personal y servicios
エレベーターの作動にもルームキーが必要だが、ルームキーを一枚しか貰えず、家族で別行動をしている際にとても不便でした。 また、バスルームと部屋の仕切りの引き戸が小さい子には危なく、そして、きちんと閉まらず（閉めても徐々に開いてしまう）、家族とはいえ、トイレの時などとても気になりました。
Se hospedó 1 noche en abril de 2019
Respuesta de Hotel Management, el 31 ene. 2020
Dear Sir/Madam, We appreciate the opportunity to learn about your current holiday and we are happy to receive your comments. We're really sorry about the unhappy experience you meet from the door in the bathtub. We will try to fix it. Nevertheless, your feedback has been noted and will be forwarded to the relevant departments for a suitable quality improvement review. We hope you allow us the chance to share a more positive experience with you soon. Sincerely, Cicilia Saigon Hotel & Spa

8/10 Bueno

ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A week of stay.
It was great! The hotel staff specially the front desk are very helpful and accommodating! Breakfast was fine. Location pretty much near to everywhere.
Se hospedó 2 noches en abril de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

8/10 Bueno

connie, werribee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
It was great hotel great position staff were great
Se hospedó 2 noches en marzo de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

10/10 Excelente

cheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Second Stay
We came back to the Cicilia after a three day tour of the Mekong Delta. This hotel is great, friendly and helpful staff
Se hospedó 2 noches en marzo de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

6/10 Aceptable

tien

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en marzo de 2019
Respuesta de Hotel Management, el 6 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

8/10 Bueno

KOKI, FSZ

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
部屋は綺麗でした。 スタッフが親切でとても良かった。 バスルームが広くて快適だった。
Se hospedó 2 noches en febrero de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

10/10 Excelente

KOKI, FSZ

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
部屋もきれいでしたが、スタッフの対応が良く気持ちよく滞在できた。 バスルームが広く素晴らしかった。
Se hospedó 2 noches en febrero de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

4/10 Malo

Cliente verificado

Le gustó: Limpieza
It's okay
This hotel was fine, but nothing special. The staff were friendly, but seemed surprised by every question we asked (could they hold luggage, could we have a second key), the breakfast was disappointing (in a country of amazing food, it felt like cold leftovers), and the room was tiny with a shower that flooded basically the entire bathroom every time you used it (no full wall on the shower space). Most importantly if you take your key with you when you leave the room (which you have to cause they only give you one when you check in) the AC turns off, and even when left on all day/overnight the room will only cool a few degrees. The bed was comfortable enough and it's a great location, easy to walk downtown but also a really cool neighbourhood across the street with great restaurants and bars.
Se hospedó 3 noches en marzo de 2019

2/10 Terrible

Antoine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Atroce la suite
Un séjour à oublier. Nous avions réservé une chambre dans cet hôtel pour le jaccuzi. A l'arrivée quelle deception, aucun jaccuzi et une chambre minuscule. La clim ne fonctionnait pas. La clim n'a jamais été réparée. POUR INFO il s'agissait de la chambre "suite" Le service atroce.
Se hospedó 3 noches en febrero de 2019
Respuesta de Hotel management, el 6 ene. 2020
Dear Sir/Madam, We appreciate the opportunity to learn about your current holiday and we are happy to receive your comments. We're really sorry about the bad experience you meet from the AC. We will try to fix it. Nevertheless, your feedback has been noted and will be forwarded to the relevant departments for a suitable quality improvement review. We hope you allow us the chance to share a more positive experience with you soon. Sincerely, Hotel management

8/10 Bueno

Cliente verificado

No le gustó: Servicio y personal y servicios
Se hospedó 2 noches en febrero de 2019
Respuesta de Hotel Management, el 4 ene. 2020
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

4/10 Malo

Cliente verificado

Viaje en grupo
No le gustó: Condiciones de la propiedad
strong smell in the rooms, very noisy, changed my room twice and 90% of the staff speaks hardly any or little english
Se hospedó 2 noches en febrero de 2019
Respuesta de Hotel management, el 6 ene. 2020
Dear Sir/Madam, Thanks for sharing your review about your stay in our hotel. Please accept our sincerely apologize for the unpleasant experience you encountered during your stay with us. Your feedback has been shared with our management team for further follow-up, to avoid such situations in the future. It would be lovely if we could have an opportunity to welcome you again here at Cicilia Saigon. Your Sincerely, Hotel management

8/10 Bueno

Jongil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
벤탄시장, 통일궁, 사이공플라자, 여행자거리 모두 덥긴했지만 도보로 이용가능했고(너무 가까워서 그랩 잘 안 잡히는 듯..) 조식은 그저 그런 수준이고, 메이드들이 룸 정리는 잘 해 주셨으나, 청소는 묵는 내내 거의 안 되는 듯했음.. 전반적으로 다음 방문시 재 숙박해도 무리는 없을 듯..
Se hospedó 4 noches en enero de 2019
Respuesta de Ms. Vinh Tu- Front Office Manager, el 19 ene. 2019
Dear Valued guests, We were delighted to see that you have recently recommended our hotel service. We take pride in our attentive associates and customer service and I’m pleased that you felt this way. Looking forward to welcoming you back in our Cicilia Hotel & Spa. Thanks and best regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2018
Respuesta de Vinh Tu- Front Office Manager, el 13 ene. 2019
Dear Valued guests, We are delighted to know that we have met your expectations at Cicilia Saigon. Also, be certain that I will share your kind words with our teams. The support of our guests is extremely rewarding for us and we really appreciate your compliments! We look forward to welcoming you again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
１区にあるので、繁華街、中心地の観光地に行くのに大変便利、朝食も良く従業員の接客態度も大変良い。全て英語で過ごしましたが、問題はなかった。ただ一つの問題点は、部屋のシャワ－室の排水が非常に悪く、改善をお願いしたい。また、早朝の工事関係者と思われる騒音も無くして頂きたい。3.5★のホテルですが、価格もダンピング中だったので、割安であった。
Se hospedó 4 noches en enero de 2019
Respuesta de Ms. Vinh Tu- Front Office Manager, el 13 ene. 2019
Dear Valued guests, Thanks for sharing review about your recent stay in our hotel. We are delighted to know that the location, friendly staff and good breakfast make you had a comfortable stay in our hotel. About the bathroom arrangement, we will share for the relevant to fix it as soonest. Looking forward to serving you again. Thanks and best regards

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Small room
The location is perfect. But the room they arranged for us was super small, which was different from what we saw from the website. And they charged extra compulsory fees for massage, which was not shown on the price list.
Se hospedó 3 noches en diciembre de 2018
Respuesta de Ms. Vinh Tu- Front Office Manager, el 3 ene. 2019
Dear Valued guest, Thanks for sharing review about your recent stay with us. We regret that we have not been able to meet your expectation during your recent visit, especially in regards to the hotel’s condition. I have shared your feedback with related departments and please be assured that we are now implementing new measures to improve hotel service. We hope to welcome you back in our Cicilia Saigon hotel & spa. Best regards

8/10 Bueno

kamanChristine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
地點方便，價格合理
洒店附近很多舖頭，可以購物。早餐沒有太多選擇。清潔人員打掃房間不細心，每次都要提醒，有點失望！
Se hospedó 4 noches en diciembre de 2018
Respuesta de Ms. Vinh Tu- Front Office Manager, el 3 ene. 2019
Dear Kaman Christine, Thanks for sharing your feedback about recent stay in our hotel. We are so regret to know that the breakfast and the room did not meet your expectation except the location. We would like to extend our most sincere apology for any inconvenience caused and hope we will have the opportunity to welcome you again. Thanks and best regards

8/10 Bueno

Thiem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bra 9/10
Vi bodde tre nätter här. Personal var jätte trevligt och hjälpsam. Frukosten var bra, det finns allt man behöver. Enda nackdelen vi hade på rummet eller rättare sagt toaletten. Efter dusch så låg vattnet kvar så var man tvungen att gå dit senare fick vi hoppa över vattnet för att gå på WC.
Se hospedó 3 noches en diciembre de 2018
Respuesta de Ms. Vinh Tu- Front Office Manager, el 1 ene. 2019
Dear Thiem, Greetings from Cicilia Saigon Hotels & Spa. Thanks for sharing your feedback about recent stay in our hotel. It's great to know that the friendly staff and good breakfast met your expectation. About the bathroom you mentioned, we will share with relevant department to find out the best solution for this problem. Looking forward to serving you again in our hotel. Thanks and best regards

8/10 Bueno

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bra boutiqe hotel,vietnam.
Litet mysigt boutiqehotel, vietnamstyle, med bra service och bra frukost. Dessutom ligger det nära Ben Than market och lite utanför det mest turiststinna central distrikt 1
Se hospedó 3 noches en diciembre de 2018
Respuesta de Vinh Tu- Front Office Manager, el 15 dic. 2018
Dear Peter, Thanks for sharing your possitive feedback about the recent stay in our hotel. We are delighted to know that you had enjoyed with the wonderful service, good breakfast and location. Thank you once again for your comments, we look forward to serving you on your next trip to Ho Chi Minh City

10/10 Excelente

KAM FOO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall your hotel is satisfactory to me
i was staying at the 8 floor, however, early in the morning while I still in deep sleep. I been wake up by noises. Noise from your hotel staffs cleaner that talking loudly at the 8 floor that wake up me up and can't sleep again. Beside at time your staff cleaner will knock at my door for house keeping while I still in bed. Also I encountered 1 day before I checked out there was no house keeping in my room, I wander is it the practise of your hotel ? I think maybe your hotel should have those : Do Not Disturb/Make up room tag that hang at the door like most of the hotel having it.
Se hospedó 4 noches en diciembre de 2018
Respuesta de Vinh Tu- Front Office Manager, el 10 dic. 2018
Dear Kam Foo, Thanks for sharing your review about recent stay in our hotel. Please accept our sincerely apologize for the unpleasant experience you encountered during your stay with us. Rest assured that we have shared your feedback with our team for improvement. It would be lovely if we could have an opportunity to welcome you again here at Cicilia Saigon.

10/10 Excelente

Declan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Se hospedó 2 noches en noviembre de 2018
Respuesta de Ms. Vinh Tu- Front Office Manager, el 10 dic. 2018
Dear Declan, Thanks for sharing your excellent points about the recent stay in our hotel. We are delighted to know that you had an enjoyable and memories stay in Cicilia Saigon. We look forward to welcome you back in Ho Chi Minh City. Best regards

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice affordable, clean hotel.
Great stay. I stayed for 3 nights. Nice breakfast and very helpful staff. Very fast Wi-Fi. The cable tv might be a little tricky at first. Maybe have the bellman show you. I think its wi-fi based. The only way to change channels is to press 22, etc.. They have a channel guide. Plenty of English channels. Close to everything. A 2 minute wait for any Grab moto-taxi. A crazy ride, but most fares under $1 US dollar I tried to give a smile above under service, but it wasn't clicking. Great service.
Se hospedó 3 noches en octubre de 2018
Respuesta de Vinh Tu- Front Office Manager, el 10 dic. 2018
Dear Joseph, Thanks for taking time to sharing your possitive feedback about the recent stay in our hotel. We are delighted to know that you had enjoyed the nice breakfast, the helpful staff and wifi. It’s rewarding to receive such great feedback and to know our associates deliver beyond the expected to accommodate our guests. Once again thank you for recommending Cicilia Saigon Hotel & Spa and we look forward to welcoming you back.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rooms are very small. But others all perfect!! Thank you for your service.
Se hospedó 3 noches en septiembre de 2018
Respuesta de Ms. Vinh Tu - FOM, el 1 oct. 2018
Thanks for taking time to sharing your positive feedback about Cicilia Saigon Hotel & Spa. We are delighted to learn that you enjoyed our service and we believe that you had a perfect stay in our hotel. We are looking forward to serving you next time. Cicilia Saigon Team.

2/10 Terrible

Cliente verificado

Incorrect description and misleading pictures
Booked a "Premium Deluxe Double Room". 1. From expedia's website, it was specifically mentioned "Bathroom – Private bathroom, deep soaking bathtub". However, upon checking in, there isn't. Upon checking with front desk, it was brushed it off as a mistake (not sure whether expedia put it incorrectly or error from the hotel). 2. When you clicked on "Premium Deluxe Room", there were 3 pictures showing a balcony. Once again, upon checking in, there isn't any. So what's the point with such pictures ? And other options (e.g. studio, signature) doesn't come with picture of balcony that lead me to have an impression only premium deluxe has it. 3. Every room comes with universal AC power socket that saves traveller from carrying a universal adapter. However, it doesn't seems to fit well for 3-prong devices. Tried in my room as well as my friend's room. 4. Do you realize that none of the pictures on Expedia is showing the full toilet view. Well, there's isn't a shower room in it and after showering, the whole bathroom floor will be wet.
Se hospedó 2 noches en septiembre de 2018
Respuesta de Ms. Vinh Tu - FOM, el 20 sept. 2018
Dear Anonymous, Thanks for taking your time to sharing your feedback about your recent stay. It's great to hear that you enjoyed the breakfast but we are so regret to know that your stay did not meet your expectations. I am terribly sorry about this and that it led to further disappointment. Your feedback has been shared with our management team for further follow up, to avoid such situations in the future. We do hope that there will be another chance in the future to bring back your trust in our service. Best regards, Cicilia Saigon Team