2/10 Terrible
Alexandra
Viaje familiar
5 ene. 2026
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is selling river view suites . Which we paid for.
They are regular rooms with partial river view. It is a room holding a bed with a bathroom. No suite whatsoever.
When you ask when you are not in a “suite” - they say quote “ the photos online of the suite are from a past web designer and don’t exist”
So the entire room you see online that looks like a suite did not exist in my room.
BEWARE. The room is a regular room without any of the suite pictured and they will do nothing to fix the situation.
They either don’t have these rooms, or they are renting out regular rooms and charging for suites — unsure.
Had it not been new years with no other room availability we would have left.
They claim free bicycles. When we tried to get them they claimed they were all not aired up or broken. Finally complained and got 2 ancient bicycles.
The only thing they will ever offer you for your complaints is a free cocktail or a ride to the airport. They will then leave notes on your bed pushing you to spend more money at their holiday parties and restaurant - not any apology.
I have never taken the time to write a bad review for a hotel but this place is so egregious.
There’s a list of endless other issues. And by dealing with this staff I already know exactly what they will say back to this blaming on customer or giving false answers.
I tried to rectify the issues so many times before finally writing a review.
Very dishonest. Travelers beware.
Alexandra
Se hospedó 3 noches en diciembre de 2025
