4/10 Malo
Rick N.
7 feb. 2023
No le gustó: Limpieza
Dirty apartment and terrible customer service from Vacasa
The floors and the bathroom (especially the tub/shower) were dirty. All the upholstered furniture was seriously soiled. I deep cleaned the floors and the entire apartment. I washed all the slip covers on both couches. I asked for the main area rug to be cleaned by Vacasa. They never did. The balcony was disgusting. I threw it out and bought a new one at Target for $40 dollars. Left the receipt on the dinning table. There was no check-out information on the Vacasa App. No email or text with check-out info. I called the main Vacasa office in Maui and spoke to someone about check-out. Told them I was leaving at 10:30am. The never mentioned the check-out time. I received a call from someone else at 10:15am telling me the cleaning person needed me to leave the apartment because check-out was at 10am. The entire experience with Vacasa was terrible. The apartment could be cute, but needs a bathroom upgrade and a thorough kitchen cleaning (specifically the utensil drawers). Also a deep cleaning of the living room area rug and replacing the heavily soiled and rickety upholstered chairs at the dinning table.
Rick N.
Se hospedó 56 noches en diciembre de 2022