Let me explain step by step:
-At the time of arrival we were greeted by the person who was handling our luggage, first impressions was good.
-Check in counter took lot of time (I am a regular traveller so I know average check in time).
- Allotted room key wasn’t working, we were standing for 20minutes for key replacement, somehow a guy came with master key and opened the room.
- wanted to have a tea but tea cups were so dirty and scratches inside that you can’t feel to have a tea in that cup.
-Oh yes, our room key didn’t fix so got request to change the room to another floor.
-The new room on 3rd floor, it was spring mattress and pathetic comfort. Just springs and a inch thick mattress on top of it, you can literally feel the spring edge.
-Room AC was working absolutely fine.
-They provide refill bottle water so during covid time we were reluctant to drink the water so we bought bottle water from shop.
-Wifi was okay.
Restaurant “Mix”:
-We all loved the food quality and taste.
-Restaurant has limited option for BF & Dinner buffet, we went there 4 times (2days BF&Dinner).
-Restaurant service was terrible, didn’t expect any prompt service even for cutlery.
-Don’t expect a vacant table is there you can occupy, either you have to clean it by yourself as someone used it prior you or have to call multiple times to clean the table as we did.
-They don’t provide water upon you seated over there, you hv to beg for it if you are in needed.
I think it’s under 2star.
