4/10 Malo
Cliente verificado
15 may. 2024
Le gustó: Limpieza
Mixed Experience - Clean but Lacking Transparency
We recently stayed at this property for a graduation party and our experience was mixed.
Firstly, the security arrangements were inadequate. Both the front door and gate were left unlocked, with just a single key left on the dining table. This left us feeling uneasy about the safety of the property.
On the communication front, while the host was responsive to our questions, there was a lack of transparency regarding additional fees. We were only informed of a per person fee for guests after completing the payment for the house, just two days before our event. This lack of upfront clarity felt deceptive, as it should have been communicated during the booking process.
Furthermore, the owner's approach to confirming the number of guests for the event was less than satisfactory. Instead of clearly outlining the additional fee at the time of booking, the owner waited until the last minute, engaging in vague questioning rather than straightforward communication.
Additionally, the upkeep of the property was lacking, as evidenced by the uncut grass upon our arrival. The interior, while clean, was outdated, and the locked thermostat necessitated reaching out to the host for adjustments.
Overall, while the property was clean and the host responsive, the lack of transparency regarding fees and security issues left us with a less than favorable impression. Clearer communication and improved security measures would greatly enhance the guest experience.
Cliente verificado
Se hospedó 1 noche en mayo de 2024