We booked this unit under the impression that it was located near a vacation home where our friends were staying (approximately one street away, as stated on the listing). However, multiple hours into our drive, we discovered the actual address was over eight miles from the originally advertised location.
Had we been aware of the true distance, we would have chosen a different property that better suited our desired location and adjusted our plans accordingly. Unfortunately, despite multiple attempts to reach the owners/management company by phone (both myself and VRBO customer service), we were unable to clarify this discrepancy.
It took over two hours of communication with VRBO, including phone calls and emails, which resulted in no resolve of the situation. By the time we arrived at the unit, with children urgently needing restroom facilities, a solution from the management company was still not offered, only that the location on the listing was "approximate." This unexpected change in location significantly impacted our vacation plans, causing considerable inconvenience.
While the condo itself met our expectations in terms of cleanliness, comfort, and amenities, the discrepancy in location was a major source of frustration. We were essentially forced to alter our entire itinerary to accommodate the incorrect listing information.
We kindly request that you take steps to ensure the accuracy of future listings to prevent similar situations for other guests.