Vista frontal de la propiedad

Opiniones de azuLine Hotel Bergantín

3 out of 5
azuLine Hotel Bergantín
C/Albacete 5-7, San Agustin, Bahía de San Antonio, Sant Josep de sa Talaia, Ibiza

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 16 de 69 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 32 de 69 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 69 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 69 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 69 opiniones" "

8.0/10

Limpieza

7.8/10

Servicio y personal

6.6/10

Servicios

7.2/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo bien
Se hospedó 3 noches en julio de 2023
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 30 ago. 2023
Apreciado Eric, Le estamos muy agradecidos por haber dedicado una parte de su tiempo a escribirnos esta agradable opinión. Es para nosotros todo un placer saber que disfrutó de una agradable experiencia en nuestro establecimiento. Estaremos encantados de volver a recibirle pronto. Un cordial saludo, Daniel R.S.azuLinehotels Customer Service

2/10 Terrible

Priscilla

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La verdad que todo cambio cuando me olvide una camisa en el hotel y llame para buscarla, mande a un mensajero y le dieron otra camisa diciendo que esa era la unica que habia. Yo llame a la hora de haberme ido. Sabia exactamente donde la deje. Luego cuando le dan la camisa la mensajero JUSTO NO TIENE NINGUNA ETIQUETA DE MARCA NI NADA. Lamentable la forma en que se manejaron. Si me iba a robar al menos no me hagan gastar dinero en mandar a alguien a buscar algo y faltarnos el respeto asi
Se hospedó 3 noches en agosto de 2022
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 20 sept. 2023
Apreciada Priscilla,Lamentamos la pérdida de su camisa. Pese a que realizamos una exhaustiva búsqueda por todas nuestras instalaciones, no fuimos capaces de dar con su localización. Cabe señalar que nuestro equipo ha mostrado a lo largo de todo este tiempo un fuerte compromiso con la satisfacción de nuestros clientes, demostrando disponer de unos sólidos valores éticos y un excelente desempeño en la realización de sus tareas. En caso de que encontremos su camisa, nos pondremos en contacto con usted de inmediatamente. Atentamente, Daniel R.S.azuLinehotels Customer Service

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en agosto de 2020
Respuesta de Daniel R.S. azuLinehotels Customer Service , el 28 abr. 2023
Dear guest, Thank you very much for scoring your experience in our hotel. It makes us really happy to realize that you enjoyed a remarkable stay with us. Looking forward to welcome you again soon. Kind regards, Daniel R.S.azuLinehotels Customer Service

8/10 Bueno

JORGE

Le gustó: Servicio y personal y comodidad de las habitaciones
Habitación necesita actualizar, por lo demás bien
Se hospedó 6 noches en julio de 2019
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 29 ene. 2020
Apreciado Jorge, Muchísimas gracias por haber puntuado su experiencia en nuestro hotel. Esperamos volver a disfrutar de su compañía pronto. Un cordial saludo, Daniel R.S. azuLinehotels Customer Service

10/10 Excelente

Katherine , A.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelente..
He ido con mi hija de 17 años por 4 días a este magnífico Hotel.la hemos pasado muy bien.el trato ha sido exelente. Las cenas y desayuno perfecto.Los show q hacen por la noche nos ha gustado.mucho.el chico dominicano q es monitor de baile es un.encanto. el personal del comedor muy amables.lo recomiendo. Al.100 por 100.volveremos...

6/10 Aceptable

MAESTRE, MAESTRE

Le gustó: Servicio y personal y condiciones de la propiedad
Hotel funcional
Ha sido agradable, hotel para estar de visita por la isla, y volver al hotel.

6/10 Aceptable

RALCUBA, SANTIAGO DE CHILE

No le gustó: Comodidad de las habitaciones
SE NOTA POBREZA
El personal de recepción amable.Sobre todo la Sra. Uruguaya.Las comidas aceptables, sin mucha abundancia para el todo incluido.Después de las 11.00pm se cerró todo.1 jabón pequeño y un pequeñísimo frasco de champoo para tu llegada. Nada más, aunque te quedes un mes: lleva tus útiles de aseo.Internet de pago, toallas previo depósito de 10 Euros, control remoto previo depósito de 10 Euro, al final te los devuelven.Entretención nocturna mala por no decir pésima.La animación deja mucho que desear. Piscina hermosa y limpiaNecesitas auto en Ibiza.

8/10 Bueno

Fernando, Suiza

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena relacion calidad/precio
Muy buena relacion calidad/precio. Personal sumamente atento y amable. Tuve un percance al llegar, e hicieron todo lo posible y me lo solucionaron sin tener ninguna obligacion de hacerlo. Las habitaciones son funcionales y estan limpias. El aire acondicionado funciona perfectamente bien y sin hacer demasiado ruido. Los clientes son en mayoria familias con niños o parejas jovenes, hay pocos grupitos de jovenes que vengan solo de juerga, por lo tanto no hay demasiado ruido por la noche. Hay paradas de autobuses para ambas direcciones a dos pasos del hotel (el autobus del aeropuerto, entre otros, se para). El buffet, sin ser de alta gastronomia, esta bien y hay variedad y cantidad. El personal recoje y prepara las mesas rapidamente, no hay mucha espera ni mucha cola, ademas los turistas extranjeros (que forman la gran mayoria) comen y cenan muy tempranito, y a la hora que van los españoles no hay ya casi nadie. Durante el dia hay actividades varias, por las noches espectaculos. Recomiendo este hotel sin la menor duda.

10/10 Excelente

Sebastián, Granada

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel Bergantin. Estupendo
Muy amable el personal de recepción. Teníamos media pensión y nos dieron opción a elegir entre el almuerzo y la cena. La comida buena y variada. Nosotros echamos en falta alguna fruta más. La bebida incluida y en autoservicio. La habitación confortable. En el baño no hay secador de pelo. Parking gratuito, aunque cuando esté lleno el hotel, es posible que haya falta de espacio.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en octubre de 2023
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 19 oct. 2023
Dear Michael, It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our azuLine Hotel Bergantin. It will be a pleasure to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service

10/10 Excelente

Diana Nanfuka

Se hospedó 2 noches en septiembre de 2023
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 25 oct. 2023
Dear Diana, Thank you very much for this nice review. We are delighted to realize that you enjoyed an unforgettable stay with us. It will be a pleasure to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service

8/10 Bueno

Samantha

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pretty standard 3 star hotel close to bars and beaches. Good: very clean, comfortable bed, quite room, friendly staff, roof terrace peaceful, food served hot, pool has gradual slope from shallow to deep so good for everyone. Not so good: very slow check in so have booking confirmation and passport ready, pool area around the bar quite slippery, some sun beds need maintenance as a bit grubby or damaged (saw a couple of people fall through them by the adult pool), cocktails so sweet that they were undrinkable.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 21 sept. 2023
Dear Samantha, We would like to thank you for choosing azuLinehotels and for taking the time out of your day to send us your feedback, which is very important to us.It’s a big pleasure to read your nice comment referring to our friendly and committed staff. We will relay your comments to all of them and we are sure they will be happy to know their efforts and dedication have been acknowledged. Furthermore, we are delighted to learn that our spotless cleaning, the comfort of our beds and the quality of our food left a good impression on you. As our wish is to satisfy all our guests, we have taken note of your observations and will continue striving to improve all our services.We hope to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service

2/10 Terrible

Cliente verificado

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 20 sept. 2023
Dear guest, We deeply regret that your experience in our hotel was not up to your level of expectations. Anyways, we would have appreciated to learn more about the facts that could be improved during your stay. We hope to welcome you again. Best regards, Daniel R.S.azuLinehotels Customer Service

8/10 Bueno

Wendy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Het hotel was heerlijk, eten was goed en elke dag iets anders. De kamer netjes en ruim (bedden gigantisch), alleen op het balkon misten wij een tafeltje. Verder was alles netjes, ook bij het zwembad. Geen overlast gehad van dronken mensen en zwembad water was lekker. De kids club was Oke, niet veel gebruik van gemaakt. Personeel was zeer vriendelijke en behulpzaam.
Se hospedó 4 noches en agosto de 2023
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 30 ago. 2023
Dear Wendy, We would like to express our gratitude for taking your time to write us such a wonderful review. It makes us extremely happy to read that the food offer and the quality and size of our rooms left a good impression on you. Furthermore, we appreciate that your enjoyed the excellent work done by all our housekeeping and that the excellent service from our staff ensured you a remarkable stay. Looking forward to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service

6/10 Aceptable

Arlene

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en julio de 2023
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 30 ago. 2023
Dear Arlene, Thank you very much for your score. We are happy to see that you had a great experience in our hotel. We hope to enjoy your company again soon. Best regards, Daniel R.S.azuLinehotels Customer Service

8/10 Bueno

Kadir

Se hospedó 1 noche en junio de 2023
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 30 ago. 2023
Dear Kadir, Thank you very much for your review. It makes us extremely happy to learn that your stay was up to your level of expectations. We hope we can enjoy your company again soon. Kind regards, Daniel R.S.azuLinehotels Customer Service

10/10 Excelente

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Keurig hotel.
Se hospedó 1 noche en junio de 2023
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 30 ago. 2023
Dear Linda, Thank you very much for this nice review. We are very proud to know that our spotless cleaning ensured you a great stay. Looking forward to welcome you again soon. Best regards, Daniel R.S., azuLinehotels Customer Service

8/10 Bueno

Tom

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 7 noches en octubre de 2022
Respuesta de Daniel R.S. azuLinehotels Customer Service , el 28 abr. 2023
Dear Tom, Thank you very much for scoring your stay in our hotel. We are delighted to realize that you enjoyed a nice stay in our hotel. We hope to enjoy your company again. Yours sincerely, Daniel R.S.azuLinehotels Customer Service

2/10 Terrible

Alessia

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
È una struttura molto vecchia, sporca e desolata. Di tutte le strutture che ho visitato negli ultimi 25 anni e oltre 40 viaggi in assoluto la peggiore. Un degrado spiazzante. La stanza era sporca, lenzuola, sanitari in bagno vecchi e mal funzionanti. Le condizioni igieniche dello snack bar sono da denuncia. Insetti dentro il cibo dei contenitori con gli ingredienti per il cibo. A 163 euro a notte seppur un 3 stelle. Il personale è educato e gentile occorre precisare.
Se hospedó 1 noche en agosto de 2022
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 20 sept. 2023
Dear Alessia, We are very sorry to read that your stay was not up to your level of expectations. Every facility and room are cleaned according to the highest quality and hygiene standards. Furthermore, we follow strict quality procedures in our snack bar with the aim to guarantee a nice experience to our guests. However, we are happy to read that, despite the inconveniences mentioned, you enjoyed the excellent service from our staff. Yours sincerely, Daniel R.S.azuLinehotels Customer Service

10/10 Excelente

Ever

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed my stay and would stay here again. Staff is friendly and the amenities were great. The buffet was great and the room was adequate for my weekend stay.
Se hospedó 3 noches en julio de 2022
Respuesta de Daniel R.S. azuLinehotels Customer Service , el 28 abr. 2023
Dear Ever, Opinions like yours are a gratification to our work and we are very happy to know that you have notice the kindness of our team, the quality of our food selection and that our rooms were up to your expectations.We hope to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service

6/10 Aceptable

Margaret

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a nice hotel, really nice to have an adults only pool area. Food and drinks were all really good. Unfortunately the bars close at 11pm when you’re really just starting your night. Just a few oversights/impracticalities they could have addressed such as no bath mats (!!) when the bathroom floor is tiled, no air con in the gym and the luggage room is inaccessible by the lift so have to humph bags down a flight of stairs. Oh and the poolside/hotel music is abysmal. In the main though not a bad hotel at all.
Se hospedó 3 noches en junio de 2022
Respuesta de Daniel R.S., azuLinehotels Customer Service , el 20 sept. 2023
Dear Margaret, Customer opinions are a big value for us. For this reason, we would like to thank you for choosing us and for also sharing your review on this site. On the one hand, we are pleased to read that our food and drinks left a good impression on you. On the other hand, we are very sorry if there was any issue during your stay. We will take note of your feedback for consideration. We hope to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service

8/10 Bueno

Richard

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Goed all inclusive hotel
Het verblijf was goed. Eten in deze all inclusive was gevarieerd als je niet op dag 1 al alles neemt. Op een gegeven moment komen er wel gerechten terug. Kamers en staat van het hotel was ook prima. wel minder mee gemaakt bij hotels met meer sterren. Bij de wellness was altijd iemand aanwezig. als enig puntje wat misschien beter kan is de lengte van de bedden. Oh en het personeel was zeer behulpzaam.
Se hospedó 6 noches en abril de 2022
Respuesta de Daniel R.S. azuLinehotels Customer Service , el 28 abr. 2023
Dear Richard, We really appreciate that you took your time to write us your kind review on this site. It makes us extremely happy to realize that you enjoyed a great stay thanks to the wide variety of our all inclusive and the excellent service from our staff.Looking forward to welcome you again soon. Kind regards, Daniel R.S.azuLinehotels Customer Service

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal
Se hospedó 5 noches en julio de 2019
Respuesta de Daniel R.S. azuLinehotels Customer Service , el 28 abr. 2023
Dear guest, Customer opinions are a very big value for us. For this reason, we would like to thank you for scoring your stay.We deeply regret that your experience was not up to your expectations. We would like to have the opportunity to welcome you again. Yours sincerely, Daniel R.S.azuLinehotels Customer Service

8/10 Bueno

Cliente verificado

Se hospedó 4 noches en octubre de 2019
Respuesta de azuLinehotels Customer Service, el 5 nov. 2019
Dear guest, We would like to take this opportunity to thank you for sending us your rating. We hope you have enjoyed a very pleasant stay in our azuLine Hotel and that we will have the opportunity to welcome you again in the future. Best regards, Rebecca G.P. azuLinehotels Customer Service

2/10 Terrible

Patricia

No le gustó: Servicio y personal y comodidad de las habitaciones
À éviter très bruyant !
Hôtel très très bruyant aucune insonorisation dans les chambres, le personnel de l’acueil était très désagréable, j’ai voulu changer de chambre on m’a dit que ce n’etait pas possible, alors qu’il y avait des chambres libres sur le site. Odeur de moisi dans la chambre et literie inconfortable
Se hospedó 4 noches en octubre de 2019
Respuesta de azuLinehotels Customer Service, el 24 oct. 2019
Chère Patricia, Merci de nous avoir choisi pour passer vos vacances à Ibiza. Nos regrettons que vous n'avons pas dépassé vos attentes. Cependant, nous sommes énormément surpris de votre commentaire à propos de l’équipe vu que la plupart des clients apprécient leur gentillesse et prédisposition à vous faire passer des superbes vacances. Merci encore une fois pour votre temps et nous espérons que vous allez nous donner une seconde chance de vous accueillir à nouveau dans un de nos azuLinehotels. Merci, Rebecca G.P.

8/10 Bueno

Claire

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unforgettable Memories 👌
Weather was ok after the first night. Hotel was lovely, nice big pool and a separate adults only pool. Bar and restaurant staff were lovely. Check in and check out was very slow but this was the only minor complaint from our stay. Shuttle bus from the airport- fantastic value. Will definitely stay again. Location is ok but a good 30 minute walk into San Antonio. Hotel right next to Ocean Beach.
Se hospedó 3 noches en septiembre de 2019
Respuesta de azuLinehotels Customer Service , el 25 sept. 2019
Dear Claire, Thank you so much for taking the time out of your day to share your experience. We are very happy to learn that you took home unforgettable memories from your stay with us, as this is the main objective, for which we work daily very hard. On regards to the check-in process, we have taken note for consideration. We hope that we will have the pleasure to welcome you again in a near future and, once more, thank you for this review. Best regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Bueno

ROY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not quite what we expected!
Booked this hotel for the ROOF TERRACE which we were not allowed to use. Hotel said we were misled by your description as Roof Terrace is only for premium guests. Also our booking said free WIFI which is not right as they charge for it. Good hotel with excellent staff and we enjoyed our stay but it was marred by those two issues.
Se hospedó 5 noches en julio de 2019
Respuesta de azuLinehotels Customer Service, el 30 jul. 2019
Dear Roy, We very much appreciate you took the time out of your day to send us your feedback, it is very important to us. Although it make us very happy to learn that our hotel has met your expectations and that you highlight the kindness of the whole team, we deeply lament any kind of misunderstanding on regards to the information provided that there could have been. We will make the appropriate follow-up to ensure the right description is being offered from our establishment. We hope you have enjoyed a great holiday and that we will have the pleasure of welcoming you again in your next visit to Ibiza. Once more, we thank you for your for review. Best regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Bueno

Cliente verificado

Se hospedó 4 noches en mayo de 2019
Respuesta de azuLinehotels Customer Service , el 31 may. 2019
Apreciado cliente, Muchas gracias por enviarnos su valoración. Esperamos que haya disfrutado de una muy agradable estancia y tener la oportunidad de recibirlo de nuevo en azuLinehotels en un futuro. Un saludo, Rebecca G.P. azuLinehotels Customer Service

10/10 Excelente

Silvia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr schönes Hotel in Strandnähe, hervorragend die Sauberkeit, herrlich die Sunset Terrasse
Se hospedó 7 noches en octubre de 2018
Respuesta de azuLinehotels Customer Service, el 2 nov. 2018
Liebe Silvia, Kommentare wie Ihre sind für uns eine freude und eine Motivation und wir möchten uns bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, es mit uns zu teilen. Wir hoffen, Sie hatten einen wunderschönen Urlaub und wir würden uns freuen, Sie erneut bei uns begrüssen zu dürfen. Mit freundlichen Grüssen, Rebecca G.P. azuLinehotels Customer Service

6/10 Aceptable

Julie

Le gustó: Servicio y personal
Plastic cups!!
Room needs update Mothers room tiny Mine booked as same but twice the size Walls so thin could hete people snoring A/I drinks in plastic in hotel , even at night Thought plastic was supposed to be getting cut back in use !!!!
Se hospedó 4 noches en octubre de 2018
Respuesta de azuLinehotels Customer Service, el 26 oct. 2018
Dear Julie, First of all, we want to express our appreciation for your review, it is very important to us. It saddens us to know that in some areas we couldn't meet your expectations. Please allow us to explain that rooms are being assigned according to the booking details and the hotel availability. In some occasions, free upgrade are given due to disponibility. With reference to the use of plastic, we lament your disappointment. From azuLine hotels we are working to start a new process of our company by starting to change our manner of work and looking to an environmentally friendly way. In some of our hotels we have started to reduce the use of plastic by implanting new systems. Once again, thank you for your review, as it is very important to us to know what our guests appreciate the most and therefore, have the opportunity to constantly improve. Yours faithfully, Rebecca G.P. azuLinehotels Customer Service

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bergantin
Hotel was clean and tidy, friendly staff. Pool area lovely. Food of good quality with a nice range on offer.
Se hospedó 3 noches en septiembre de 2018
Respuesta de azuLinehotels Customer Service, el 1 oct. 2018
Dear Thomas, Thank you very much for letting us know that you have enjoyed a pleasant stay with us and for sharing your opinion with all travellers. We are humbled by your kind words and very happy to know that our hotel facilities and service, have met your expectations. We hope that you took home some unforgettable memories with you and that we will have the pleasure of your company in the future at one of our azuLinehotels. Best regards, Rebecca G.P. azuLinehotels Customer Service

10/10 Excelente

Andrew

Great stay
Amazing stay, loved the adult pool, good food
Se hospedó 5 noches en agosto de 2018
Respuesta de azuLinehotels Customer Service, el 28 ago. 2018
Dear Andrew, We are pleased to know that you have enjoyed an amazing stay in our azuLine Hotel and we would like you to know that we very much appreciate you took the time to share your lovely review with others and with us. We hope to have the pleasure of your company in the future again at one of our azuLinehotels. Best regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice hotel
Nice hotel, efficient staff, great stay, limited food choices but what we had was enjoyed Kids area deemed nice and location was great
Se hospedó 3 noches en agosto de 2018
Respuesta de azuLinehotels Customer Service, el 21 ago. 2018
Dear guest, Thank you very much for your kind review. It make us very happy to read that you have enjoyed a great stay in our facilities and that you have been pleased with most of our services. We have taken note of your suggestion regarding our buffet selection and we will, of course, congratulate our Kids Club team for their nice work. We hope to see you again in the near future at one of our azuLinehotels, and thank you once more for your feedback, it is very important to us. Best regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Bueno

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
😍
Had a great time staying at this hotel food location cleanliness and facilities spot on only thing that was a problem was lack of sun beds .
Se hospedó 7 noches en julio de 2018
Respuesta de azuLinehotels Customer Service, el 9 ago. 2018
Dear Sarah, It is always excellent for us to receive such complimentary reviews like this and we really do appreciate the time you have taken to share this opinion of your recent holiday in our azuLine Hotel. We are very happy to know that you have had a great time in our hotel and also, that you have been pleased with most of our services and facilities. Thank you once more for your kind and constructive feedback and, we hope to have the pleasure of welcoming you again in the near future. Best regards, Rebecca G.P. azuLinehotels Customer Service

10/10 Excelente

Loredana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ottimo hotel
struttura alberghiera eccellente per un 3 stelle. Ottimo rapporto qualità prezzo. Unica nota negativa il wifi a pagamento
Respuesta de azuLine Hotels E-commerce Dep., el 28 jun. 2018
Dear Loredana Many thanks for sharing with us your experience at the hotel and for such a good comments. We are really happy to know the hotel was up to your expectations. We hope to have you again once more in Azuline Hotels. Best Regards

8/10 Bueno

Janus

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
God valuta for prisen :)
Vi havde en dejlig tur. Søndag til søndag. Normal standard værelse med altan. Maden hver dag nrugte vi meget. Den var varieret og i ok kvalitet. Ret mange børn og lidt larm engang imellem, men alt i alt et godt sted at bo og god pris for alle inclusive. Vi kunne sagtens finde på at kommet tilbage til dette hotel og kan kun anbefale det. God valuta til prisen! :)
Se hospedó 7 noches en julio de 2017

6/10 Aceptable

Not Provided

eenvoudig, niet duur, gedateerd
Het hotel is toe aan een renovatie. Het is erg basic, voor extra`s moet betaald worden, o.a. wifi en zonneterras. De prijs is erg laag, dat verklaart staat van het hotel en de betaling voor extra voorzieningen. Ontbijt is prima, diner is wat minder

8/10 Bueno

Ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bergantin 20-25th October 16
Excellent Staff - very helpful and friendly. Hotel was very clean, food was nice. Only negative's - Drinks out of plastic cups even in the main bar in the evenings, Gym needed more equipment and updating.
Respuesta de General Manager, el 28 oct. 2016
Dear guest, Thank you very much for your good opinion about the hotel and for having chosen it to enjoy your vacation. Also to let you know that we will consider your comments about it. It will be a pleasure to have you with us again. Best Regards.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buon albergo
Struttura molto grande camere ampie e soprattutto pulite cena e colazione a buffet buona, bella e funzionale la piscina. Consiglio
Respuesta de Susana - e-commerce department - Azuline Hotels, el 25 oct. 2016
Dear guest, Thank you very much for your good comments and for having chosed our hotel to enjoy your vacation. It will be a pleasure to have you with us again. Best Regards.

6/10 Aceptable

Manuel

No le gustó: Comodidad de las habitaciones
hotel onesto rispetto qualità/prezzo
ci siamo svegliati una mattina e non andava l'acqua in tutto l'hotel. Mi sono lavato la faccia quando sono arrivato al mare

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fabulous !!
We cannot fault the hotel or staff . The adult pool was superb... very clean and tidy . All the staff were polite and helpful . The hotel is very clean .The food was very varied ,fresh and plentiful ! A nice walk round to the shops and bars if you want them and very close to the beaches ..10/10 really Thanks !
Respuesta de Susana - e-commerce department - Azuline Hotels, el 25 feb. 2018
Dear guest, Thank you very much for your good comments and for having chosen our hotel to enjoy your vacation. It will be a pleasure to have you with us again. Best Regards.

8/10 Bueno

maxime, tours

Le gustó: Limpieza
Un séjour agréable
Hotel bien plce bicar peu variés en entretenu avec de beaux équipements en particulier les piscines personnel tres agreable repas un peu décevants hotel relativement bruyant en saison en raison des hordes d anglais

4/10 Malo

Katie, Surrey

Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Could be improved!
When we arrived in the middle of the night we were told they had over booked and so so we were sent to a sister hotel which was shocking, rooms were very basic, had a horrible feel and we were woken up all through the night with people slamming doors, shouting and knocking on our door at 4am. Couldn't wait to leave! We've heard this happens regularly. We were upgraded to a premium room which was very clean and perfectly adequate, although the beds are hard and 2 singles pushed together. We had accses to the sunset terrace which was lovely and enjoyed our thursday evening with the sax player up there. Very difficult to get a sun bed unless you want to get up at 7am on your holiday! Food in the main hall was pretty good, excellent selection of salad especially. At the pool bar they could do with more staff, lots of queues for food and drink. The adult pool was very nice. Reception staff could be friendlier!

8/10 Bueno

Sam, Wimbledon, London

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location and good value
Really impressed with the catering choice for breakfast and dinner which we had included, good pool facilities ad overall a good crowd and experience.
Respuesta de Susana - e-commerce department - Azuline Hotels, el 25 oct. 2016
Dear guest, Thank you very much for your good comments and for having chosen our hotel to enjoy your vacation. It will be a pleasure to have you with us again. Best Regards.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Couldn't fault it!
Amazing!! Staff are soo friendly, location is perfect.
Respuesta de General Manager, el 25 oct. 2016
Dear guest, Thank you very much for your good comments and for having chosen our hotel to enjoy your vacation. It will be a pleasure to have you with us again. Best Regards.

6/10 Aceptable

rita

Le gustó: Limpieza y servicio y personal
vriendelijk hotel
vlakbij het strand. vriendelijk personeel. all inclusive: het voor iedereen wat wils. stel er niet al te hoge eisen aan maar is oke. wanneer je een dagje weg gaat maken ze zelfs een lunchpakketje voor je klaar.

10/10 Excelente

mc, france

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
très bon compromis
Hotel propre et bien situé repas corrects belle piscine personnel très aimable et francophone par contre anglais bruyants et personnel d'animation ignorant le francais

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

4/10 Malo

Timon, Bremen

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Bergantin einmal reicht
Da wir mehrmals im Jahr auf der Insel sind, haben wir einen guten Überblick über vorhandene Hotels. Leider fiel das Bergantin durch ein kleines Zimmer, das im Badbereich sehr stark abgenutzt war, auf. Darüber hinaus hatten wir das Hotelzimmer über dem Bereich der Logistik, sodass der Schlaf ab morgens 5:00 Uhr aufgrund der Anlieferungen nicht mehr möglich war. Das morgendliche Frühstück war reine Monotonie: Englisch Breakfast- immer gleich- ,sowie 1 Sorte Käse, 1 Sorte Wurst, Früchte je nach Tagesform vom Küchenchef. Gut, das wir nur eine Woche gebucht hatten, es wird bei dieser Woche bleiben. Positiv ist zu erwähnen, dass das Personal trotz Saisonende sehr nett und zuvorkommend war. Die Hotel-Gruppe sollte ihr Konzept überdenken! Es kann nicht sein, dass man als Direktbucher ( Zimmerpreis ca. 50 € Ertrag/Tag) mit den Pauschalurlaubern ( Zimmerpreis ca. 10-15 € Ertrag/Tag, mehr ist es nicht durch die Reiseveranstalter) gleichgesetzt wird. Freunde und begeisterte Wiederkommer wird man sich damit nicht machen. Ansonsten, wenn man die Insel mehrmals im Jahr besucht, kennt man die schönen Plätze der Insel

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad