2/10 Terrible
Sophie
29 sep. 2025
No le gustó: Limpieza y servicio y personal
The First Lady on reception we felt was really rude and abrupt as we enquired about parking in the car park as the chain was up. The Second Lady was friendlier however did not like how we were told our room number out loud. I worked as a hotel manager for Greene King and it was policy we were not to tell but to show the room number due to safeguarding the guests. Especially if I was a female travelling alone, anyways charged for the dog which we accepted. There was just no personal touch, I had stated in our notes it was our anniversary and not even a happy anniversary. I also noticed if we had booked direct which would have cost me alot more than Expedia we could have had a free room upgrade if available but didn’t want to take the risk of paying and then not, the hallway ti our room 312 smelt absolutely horrendous, first night it was bareabke but the second was like sewage, it was not great. Also a complete mission for anyone wth dogs like myself to ve put on the 3rd floor. Especially with a lift that was tempremental in working. All other dog friendly hotels I have stayed in have had the dogs on ground floor rooms for easy access to outside areas for them to go to the toilet etc.
the bathroom wasn’t very clean and there was piles of dust beside the wardrobes, the coffee tray etc. We don’t get away very often due to having kids and after paying the extra £20 dog fee I just felt really really let down. I wanted to looks
To return with my children this year or even to a more
Sophie
Se hospedó 2 noches en septiembre de 2025
