4/10 Malo
Carla
Viaje familiar
13 jun. 2024
No le gustó: Limpieza y servicios
We felt like we were walking in eggshells the entire time. The overall tone, from the booking, through our stay, to the checkout, was a punitive and hostile one. The owners’ instructions and rules were riddled with threats [e.g., if we use more than one bath towel per person we will be charged; if we do not take all of our trash with us upon checkout, we will be charged, if we lose our parking spot tag, we will be charged (and possibly towed), etc.]. We printed off a 20-page packet of specialized instructions and rules, which we followed to the “T” due to all the threats of “extra charges.” However, the final set of rules came to us via email after we had already checked out [e.g., “place thermostat setting on 79 degrees upon checkout,” etc.]. When we arrived to the property the thermostat was set on 71 and we bumped it up to 74 and left it that way; we are anticipating a penalty charge on our credit card for having seen this instruction after-the-fact. To avoid additional charges, upon entering the room at checkin, we documented with date/time-stamped photographs the detached door stop in the bathroom that was laying on the bathroom floor, the loose, jiggling bathroom-sink faucet, the non-working lamp in the bedroom, the empty coffee can near the coffee maker (no coffee was provided), and the jumbled up window blinds in the living room. The room smelled terrible and was very tidy but not “clean,” as was the inside of the property in the common walkways. Smelly and dirty.
Carla
Se hospedó 1 noche en junio de 2024