Banyan Tree en Islas del Golfo

"Definitely a must go hotel we love the place"

"Amazing"

"Amazing stay!!"

"Never coming back to this hotel. It was the last days of our honeymoon and the experience we had on the hands of the hotel was the worst we have encountered in our lives. The staff made US LOSE THE LAST DAY OF OUR HONEYMOON AND THEY DONT EVEN GIVE YOU ANY COMPENSATION. TOO PRICEY FOR THE EXPERIENCE YOU GET. We specifically wanted a room that had a jacuzzi (because we knew it was going to rain, so we wanted to enjoy the warm bath with a rood and enjoy the amazing views). Therefore we paid 400€ for 2 nights in that room (the oceanview room). When we get there to use the main reason why we booked that hotel and that room, the hot water didnt work. We asked for the to fix it to be able to enjoy that commodity. They couldnt fix it, so they offered us an “upgraded room” that had a pool and was in front of the beach, and even though it didnt have a jacuzzi, it had a bathtub inside. They assured us the hot water worked in that room. Unfortunately the experience was already bad, because we wanted the other room. Nevertheless, we called to accept the new room to try to enjoy our last day. They said they were cleaning it, to give them 45 minutes. It took them almost 2 hours to give us the new room (in our last day of Honeymoon). We couldnt even ask for room service or leave the room because we were waiting for them ti give us the new one). And then, when we were going to use the commodity of the Bathtub THERE WAS NO HOT WATER IN THAT ROOM EITHER. "