Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was somewhat unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The condo itself is nice and well laid out. However, the second we walked in there was a really strong mold/mildew smells that was coming from the guest bedroom. We noticed everything was really “damp” everywhere due to them basically turned off the air conditioning and allowing humidity to build. There are zero fans in this unit other than those in the bathrooms. We turned the AC on and it helped get the dampness out but the bedroom still smelled horrible. After one night my kids woke up being sick. Called the rental company and they sent someone who sprayed CLR and said to us it looks like mold. Told rental company who sent me back a very rude message saying that the technician said “it could be so I sprayed for it”. Like I was bothering her worrying about our health. We also said what he sprayed wasn’t for mold. Sent someone else, that person came and sprayed something that did actually help and both guys agreed the smell, air quality was not good. We ended up stripping the kids beds and washing everything to get the awful smell out. Their room smelled this badly 3 of our 5 nights. When I said we couldn’t stay if they couldn’t fix the problem i got more very rude emails. Basically saying it was allergies and we hadn’t left the bathroom fans on or kept their doors always open (sorry for closing the bathroom door while in use). The problem was whoever turning off the AC between visitors and not having any kind of air circulation. Also, mold/mildew effects everyone and is toxic, not an allergy. No apology. No offer of anything for having wash all the linens. I cannot stress the awful smell that got into everything including all our clothes we had to wash when we got home. Will no be coming back to any unit in this section or booking with this company again. Had much better experience using a different property management company.