Interior

Opiniones de Pullman Jakarta Indonesia

5 out of 5
Pullman Jakarta Indonesia
Jl. M. H. Thamrin No. 59, Jakarta, Jakarta

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 485 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 387 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 73 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 34 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 1001 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Andres

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen sitio para viaje corto
Buena localización. Los servicios del hotel más en línea con un 4 estrellas.
Se hospedó 3 noches en abril de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sin dudar de los mejores hoteles que he estado
No falla este hotel. Es la quinta vez que me quedo y siempre excelente. El desayuno impresionante. Atención personal exquisita.
Se hospedó 2 noches en octubre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2017

8/10 Bueno

Evi Yuliana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

guillermo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel en todo
Muy confortable todo, un hotel recomendable 100%
Respuesta de General Manager, el 19 oct. 2016
Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Alexander Poindl General Manager

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My only problem was that the toilet was hard to flush and when you held down the flusher it would leak at the base
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Koichi

Se hospedó 1 noche en marzo de 2024
Respuesta de Ajizzah Angelitta, el 3 abr. 2024
Dear Valued Guest,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Cynthia

Se hospedó 4 noches en febrero de 2024
Respuesta de Ajizzah Angelitta, el 23 mar. 2024
Dear Ms. Cynthia,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

Eugene

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location!
Se hospedó 2 noches en febrero de 2024
Respuesta de Ajizzah Angelitta, el 23 feb. 2024
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.We would like to thank you for sharing your feedback with us. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I am thrilled that we achieved this during your visit.Once again, thank you for staying at Pullman Jakarta Indonesia and we look forward to welcoming you back for another memorable experience.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

HUNDUK

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Ajizzah Angelitta, el 12 feb. 2024
Dear Mr. Hunduk Park,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a disappointment to read that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Sze Yiaw

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Ajizzah Angelitta, el 12 feb. 2024
Dear Mr. Alvin Khoo,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a disappointment to read that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Tiny rooms, noisy cleaning around
Se hospedó 3 noches en enero de 2024
Respuesta de Ajizzah Angelitta, el 12 feb. 2024
Dear Mr. Peter Holzknecht,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a disappointment to read that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

Jojor

Se hospedó 7 noches en diciembre de 2023
Respuesta de Ajizzah Angelitta, el 12 ene. 2024
Dear Mrs. Jojor Sowin,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

David

Se hospedó 2 noches en diciembre de 2023
Respuesta de Ajizzah Angelitta, el 12 feb. 2024
Dear Mr. David Young,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a disappointment to read that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

BYEONGEUN

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2023
Respuesta de Ajizzah Angelitta, el 31 dic. 2023
Dear Mr./Ms. Byeongeun,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

4/10 Malo

Ian

No le gustó: Servicios y condiciones de la propiedad
Old and overpriced small room. Stayed 3 nights, the only thing good of this hotel is the location.
Respuesta de Ajizzah Angelitta, el 12 feb. 2024
Dear Mr. Ian Zachary,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Mr. Zachary, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.This helps us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit. Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations.I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Peter

Se hospedó 2 noches en diciembre de 2023
Respuesta de Ajizzah Angelitta, el 12 feb. 2024
Dear Mr. Peter Schaede,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a dissapointment to know that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Adrienne

Se hospedó 5 noches en noviembre de 2023
Respuesta de Ajizzah Angelitta, el 31 dic. 2023
Dear Mr./Ms. Adrienne,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

Qi Shan Cassandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent services, amenities, malls nearby, loved the outdoor pool, 24 hrs gym, hot and ice tubs, steam and sauna rooms. Incredible international breakfast buffet with cold pressed juices and unlimited artisan coffee
Se hospedó 3 noches en noviembre de 2023
Respuesta de Ajizzah Angelitta, el 8 dic. 2023
Dear Ms. Qi Shan Cassandra Teo,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Kym

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was imaginably comfortable. The staff gave excellent assistance upon checking in. Probably it was my communication problem that cost one star down for my experience. Their staff accommodated my request mostly, even on the last night to swop for a twin bedroom. I am reaching out to Pullman to get my Deposit IDR 4 million back which did not get void in front of me due to tech glitch
Se hospedó 4 noches en noviembre de 2023
Respuesta de Ajizzah Angelitta, el 8 dic. 2023
Dear Mr. Leh Kwan Ng,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We do apologized for the breach happened regarding your deposit. Rest assured that it is being followed up and we will send you an email with the deposit released receipt.Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

Wan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Consistently good experience at this location.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Ajizzah Angelitta, el 3 dic. 2023
Dear Mr. Khum Tho Wan,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 Aceptable

Eddie

Viaje de negocios
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
Only their lobby are renovated recently,other than that room are very 9ld, somehow their staff are not friendly and helpful compare to most 5stars or 4stars hotels
Se hospedó 3 noches en noviembre de 2023
Respuesta de Ajizzah Angelitta, el 3 dic. 2023
Dear Mr. Mun Hoi Yong,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I am sorry to hear that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience ManagerWith Warm Regards,Dan BenzaquenGeneral Manager

6/10 Aceptable

ANTONY

Viaje de negocios
Le gustó: Limpieza
Disappointing first time stay
It wasn’t a pleasant stay. Checked in to find limited hangers for clothes. Only one power socket that can be used, at the desktop table. Once you charged a laptop, you can’t charged anything (phone, power bank, etc) else. The other socket used for table lamp and tv. Bedside no sockets at all. Power trip multiple times on Thursday 9 Nov night causing restart of room lights and aircon. Plus the backup fans in the rear window were very noisy. Only good thing was breakfast, gym & sauna area. Hospitality ok,
Se hospedó 4 noches en noviembre de 2023
Respuesta de Ajizzah Angelitta, el 3 dic. 2023
Dear Mr. Antony Chong,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I am sorry to hear that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

Kim tian

Se hospedó 1 noche en noviembre de 2023
Respuesta de Ajizzah Angelitta, el 13 nov. 2023
Dear Mr. Kim Tian,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 Aceptable

Youngsoon

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
部屋が広くてゆっくりできたのでとても良かった。
Se hospedó 3 noches en octubre de 2023
Respuesta de Ajizzah Angelitta, el 3 dic. 2023
Dear Mr. Youngsoon,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

Kana

Se hospedó 2 noches en octubre de 2023
Respuesta de Ajizzah Angelitta, el 16 nov. 2023
Dear Ms. Kana,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Ng shiu

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Ajizzah Angelitta, el 2 nov. 2023
Dear Mr. Ng Shiu,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Tetsuya

Se hospedó 2 noches en septiembre de 2023
Respuesta de Ajizzah Angelitta, el 2 nov. 2023
Dear Mr. Tetsuya,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 Aceptable

Ryan

Viaje de negocios
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Staff and surroundings are great. Serious lack of investment in the upkeep of the rooms and especially the bathrooms.
Se hospedó 3 noches en octubre de 2023
Respuesta de Ajizzah Angelitta, el 9 oct. 2023
Dear Mr. Ryan Chapman,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.Allow me to introduce myself, my name is Angel - I am the Guest Experience Manager of Pullman Jakarta Indonesia.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Mr. Chapman, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.This helps us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit.Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations.I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Fahad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 5 noches en septiembre de 2023
Respuesta de Ajizzah Angelitta, el 9 oct. 2023
Dear Mr. Fahad,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I regret to hear that your expectations were not met.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

4/10 Malo

Noushad

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Tiny room
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ajizzah Angelitta, el 9 oct. 2023
Dear Mr. Noushad,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.Allow me to introduce myself, my name is Angel - I am the Guest Experience Manager of Pullman Jakarta Indonesia.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Mr. Noushad, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.This helps us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit. Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations.I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

kitajima

Se hospedó 2 noches en septiembre de 2023
Respuesta de Ajizzah Angelitta, el 9 oct. 2023
Dear Mr. Kitajima,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

4/10 Malo

Florence

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Horrifying stay at the Pullman
It took me one hour to connect to the wifi in the room. Called for help, I was just asked to restart my laptop. I asked for IT to help, they sent a non-IT which couldn't help me at all. Got to wait for another 20 mins before the IT guy came. All in, it took me 1 hour 10 mins just to connect. After that, I had no issue for the rest of the days. The room is so so dated. Carpets are so gordy and old. The curtains cannot be pulled close at all. It does not feel like a Pullman at all. It feels worse than a budget hotel. The toiletries used were of low quality in small tubes. Waste of environment resource. They don't even give you face towel!!! Only 1 hand towel. How do I wash my face with a long face towel. Lightings are old. Everything from top to toe is old. Only the location is great. What a pity!!
Se hospedó 3 noches en septiembre de 2023
Respuesta de Ajizzah Angelitta, el 26 sept. 2023
Dear Ms. Florence Sam,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.Allow me to introduce myself, my name is Angel - I am the Guest Experience Manager of Pullman Jakarta Indonesia and I happened to be the one who assisted you with our IT team as well.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Ms. Sam, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.As for the amenities, rest assured that as a part of our commitment and based on the Accor standards, the amenities are from a recyclable material which is wheat-based. I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.This helps us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.Once again, I am sorry that your expectations were not met and I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

Alwiya

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
The staff are polite with excellent customer service. I had a great experience staying at Pullman
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ajizzah Angelitta, el 26 sept. 2023
Dear Ms. Alwiya,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Seulgi

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 5 noches en septiembre de 2023
Respuesta de Ajizzah Angelitta, el 22 sept. 2023
Dear Mr. Seulgi Lee,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

Juan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ajizzah Angelitta, el 16 sept. 2023
Dear Mr. Juan,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

maryfaith robinion

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy access staff friendly
Se hospedó 1 noche en agosto de 2023
Respuesta de Ajizzah Angelitta, el 4 sept. 2023
Dear Ms. Mary Faith,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 Aceptable

Richard, Richmond

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
They need to update room pictures on the Web. Room was not as advertised
Se hospedó 4 noches en agosto de 2023
Respuesta de Ajizzah Angelitta, el 16 sept. 2023
Dear Mr. Richard,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectationsOn behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice location, excellent breakfast but noisy room.
Nice location and nice view to Plaza Indonesia Bunderan HI. Breakfast has a lot of variety and worth the money. BUT very noisy as the windows are not sound proof. Can hear busy traffic til midnight. Please invest in sound proofing then it will be perfect.
Se hospedó 2 noches en agosto de 2023
Respuesta de Ajizzah Angelitta, el 16 sept. 2023
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectationsOn behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. Should you please let us know your detail such as name or reservation code, we will put it as our note of your preference for the next visit to be assigned to our room which face the swimming pool as it will be more quiet and peaceful. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 Aceptable

Pei Ling Melanie

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I was surprised by the upkeep of the property, I was expecting it to be much nicer for a Pullman. We were double occupancy, but was only given 1 set of amenities for our stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ajizzah Angelitta, el 28 ago. 2023
Dear Ms. Pei Ling Melanie,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectations.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

rod

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Always great staff
Se hospedó 3 noches en agosto de 2023
Respuesta de Ajizzah Angelitta, el 28 ago. 2023
Dear Rod,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Ajizzah Angelitta, el 15 ago. 2023
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Arshad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant stay
Great location right across MRT allowing you to explore the greater part of the city and also across Grand Asia Mall..staff friendly and supportive . Hotel rooms were a bit small but okay for short stay like mine ..
Se hospedó 3 noches en julio de 2023
Respuesta de Ajizzah Angelitta, el 15 ago. 2023
Dear Mr. Arshad,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de Ajizzah Angelitta, el 31 jul. 2023
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.We will appreciate should you be able to elaborate your feedback to H8491-FO1@accor.com We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

CHIHIRO

Se hospedó 3 noches en julio de 2023
Respuesta de Ajizzah Angelitta, el 28 ago. 2023
Dear Mr. Chihiro,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Wm

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall decent
Se hospedó 5 noches en julio de 2023
Respuesta de Ajizzah Angelitta, el 31 jul. 2023
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

Sathirapat

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Ajizzah Angelitta, el 9 jul. 2023
Dear Mr. Sathirapat,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Connectors were able to make a positive impression during your stay.Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 Bueno

Takenori

Se hospedó 4 noches en junio de 2023
Respuesta de Ajizzah Angelitta, el 31 jul. 2023
Dear Mr. Takenori,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

JUSIK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en junio de 2023
Respuesta de Ajizzah Angelitta, el 22 jun. 2023
Dear Mr. Jusik, Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.We would like to thank you for sharing your feedback with us. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I am thrilled that we achieved this during your visit.Once again, thank you for staying at Pullman Jakarta Indonesia and we look forward to welcoming you back for another memorable experience.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 Excelente

Muhammad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en mayo de 2023
Respuesta de Ajizzah Angelitta, el 8 jun. 2023
Dear Mr. Muhammad,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.We would like to thank you for sharing your feedback with us. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I am thrilled that we achieved this during your visit.Once again, thank you for staying at Pullman Jakarta Indonesia and we look forward to welcoming you back for another memorable experience.With Warm Regards,Ajizzah AngelittaGuest Experience Manager