Servicio de la propiedad

Opiniones de Extended Stay America Suites Secaucus Meadowlands

2.5 out of 5

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 260 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 273 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 177 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 139 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 152 de 1001 opiniones" "

6.8/10

Limpieza

7.2/10

Servicio y personal

6.8/10

Servicios

6.8/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Kevin

Viaje familiar
Le gustó: Servicios
Amazing people. Loved the experience.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Rosaura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Me ha gustado mucho, cómodo y sobre todo muy tranquilo..! El personal el mejor súper amables y atentos en ayudarte..! Gracias chicos
Se hospedó 8 noches en octubre de 2023
Respuesta de Hotel Management, el 5 nov. 2023
Dear Rosaura, We are flattered by your generous review of our hotel, Extended Stay America. It is very kind of you to recognize our devoted staff for the service. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

2/10 Terrible

Jessica

No le gustó: Limpieza y condiciones de la propiedad
the hotel has a bad smell, yellow sheets
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Management, el 10 sept. 2023
Dear Jessica, Thank you for choosing us and sharing your review. We apologize for the cleanliness issues you experienced during your stay. We work hard to provide comfortable accommodations and a clean environment for every guest; therefore, we apologize for the smell and the stain sheet that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

10/10 Excelente

Juan

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Luis

Viaje en pareja
Le gustó: Servicio y personal y servicios
Limpieza del alrededor y su paisaje
Se hospedó 5 noches en febrero de 2023
Respuesta de Hotel Management, el 10 feb. 2023
Dear Luis, Thank you for the feedback. It was wonderful hosting your visit, and we thank you for allowing us to be of service. We hope to welcome you back to Extended Stay America whenever your travels bring you to our area again.Sincerely,Hotel Management

8/10 Bueno

Juan

Se hospedó 2 noches en enero de 2023

10/10 Excelente

Herlyn

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Angel L

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Luis

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
No me gusto el momento de la hora de salir del hotel molestan mucho
Se hospedó 2 noches en septiembre de 2022
Respuesta de Hotel Management, el 24 sept. 2022
Dear Luis, thank you for your review. We are sorry for any frustrations you experienced during your stay. Your comments are being shared with our staff to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon.Sincerely,Hotel Management

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Claudia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelente
Exelente feliz con todo el servicio
Se hospedó 2 noches en julio de 2020
Respuesta de Hotel Management, el 16 jul. 2020
Claudia, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

10/10 Excelente

Jorge Luis

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Se hospedó 2 noches en marzo de 2020
Respuesta de Hotel Management, el 19 mar. 2020
Jorge, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
Estuve cuatro días alojada en el hotel y nunca limpiaron la Habitación, ni cambiaron las toallas.
Se hospedó 4 noches en diciembre de 2019
Respuesta de Hotel Management, el 30 dic. 2019
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management

10/10 Excelente

Cliente verificado

Le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 7 noches en diciembre de 2019

10/10 Excelente

Fabiola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente! Muy buena atención.
Se hospedó 3 noches en mayo de 2019
Respuesta de Hotel Management, el 29 may. 2019
Fabiola, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management

8/10 Bueno

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2018
Respuesta de Hotel Management, el 7 ago. 2018
Jorge, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

10/10 Excelente

Pablo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena
Mi experiencia fue muy buena lo puedo recomendar
Se hospedó 1 noche en diciembre de 2017
Respuesta de Manager, el 15 dic. 2017
Pablo, thank you for sharing your wonderful comments about your stay at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 Excelente

Jaime

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Muy buena atención y buen servicio
Se hospedó 1 noche en julio de 2017
Respuesta de Manager, el 7 jul. 2017
Jaime, thank you for staying with us. It’s our pleasure knowing our staff took excellent care of you and made you feel welcome. We hope to have the opportunity of welcoming you back soon at Extended Stay America - Secaucus – Meadowlands. Sincerely, General Manager

10/10 Excelente

Hilda Aurora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel agradable y mucha atención
Muy cómodo y cerca del bus

8/10 Bueno

Geo, Ecuador

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
precio comodo, acceso facil para llegar a NY
buena opción si no se tiene la intención de gastar mucho en hotel. La parada de bus está cerca( unos pocos minutos a pie del hotel) y se puede uno llegar a la estación de la calle 42 en NY en poco tiempo

6/10 Aceptable

Clara, Colombia

No le gustó: Limpieza

8/10 Bueno

adrianne

Le gustó: Servicio y personal y servicios
This is a typical you get what you pay for. I enjoy extended stays for the most part, but my room had a stale smell and probably needed aired out. But the staff were great. I cannot remember their names now but it was 2 women and they were nice and helpful when i had questions and needed some sugar for my coffee. I appreciated them so much.
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Alisa

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was a dog barking constantly day and night and the hotel didn’t do anything to help. It was terrible!
Se hospedó 2 noches en abril de 2024
Respuesta de ., el 14 abr. 2024
To Whom May Concern. We apologies for the inconvenience caused.As you are aware this is a pet friendly hotel...We spoke to the long-term residents about the situation.I Hope your next visited will be pleasant.

8/10 Bueno

Nicole

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Im großen und ganzen eine sehr gute Unterkunft außer dem Rrühstück der nur aus Kaffe und nüsli bestand nichts zubemängeln. Zimmer sauber super freundlicher service fragen wurden immer beantwortet
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Management, el 5 abr. 2024
Dear Nicole, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management

4/10 Malo

Zoe

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Deborah

Viaje en pareja
The hotel was average. The free breakfast was a good feature.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management , el 30 mar. 2024
Dear Deborah, Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our free breakfast to be a positive aspect of your stay. Your comments are valuable to us as we strive to enhance the overall guest experience. We hope to welcome you back soon. Sincerely,Hotel Management

10/10 Excelente

Lucy

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

naomy, bayonne

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Yanitza Fabiana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything and everyone was very nice they do speak Spanish here for those that need it. Area was very clean Breakfast is on the go not a lot of options they had stuff like oatmeal to make on microwaves and coffee Staff was very nice Kitchen was useful
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 17 mar. 2024
Dear Yanitza Fabiana, Thank you so much for this honest review. We are very glad you had a great experience throughout our hotel. We love what we do, but being recognized for a well-done job is always excellent! We will share your compliments with our staff. We are thrilled that your overall experience was positive and look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

8/10 Bueno

Derek

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Chantal

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
The property had no hot water they did not say anything when we checked. Had to leave and go somewhere else
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 27 feb. 2024
Dear Chantal, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

10/10 Excelente

courtney

Se hospedó 2 noches en febrero de 2024

2/10 Terrible

gerson

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jacqueline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Michael, North Hollywood

No le gustó: Condiciones de la propiedad
Badly in need of renovation. Not nice.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 20 feb. 2024
Dear Michael, Thank you for choosing us for your recent visit. We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management

2/10 Terrible

Joaquim

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No hot water, place needs an overhaul
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 21 feb. 2024
Dear Joaquim, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

8/10 Bueno

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a very clean property. Check in was a bit slow and the room was not actually ready when we checked in at 3:15pm. It was super close to MetLife stadium so that made getting there by Uber pretty easy which was nice.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 19 feb. 2024
Dear Jennifer, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

8/10 Bueno

Ann

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Simple property to hang your hat. It's not super fancy but clean. The staff was very nice. We didn't spend much time in the room so it worked for us. Certainly good for the price.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 16 feb. 2024
Dear Ann, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

2/10 Terrible

Francisco

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Solanlly

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Convenient location but dirty and full of roaches.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management, el 11 feb. 2024
Dear Solanlly, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location. However, we apologize for the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us.Sincerely,Hotel Management

2/10 Terrible

Emmanuel

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Carrick

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean comfortable and good community
Se hospedó 7 noches en enero de 2024

6/10 Aceptable

Larissa

Viaje familiar, Viaje familiar con niños
Hotel was convenient to the American dream mall. The hotel and room were clean but there was a bad smell, mostly in the entrance area/1st floor.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Management, el 3 feb. 2024
Dear Larissa, We appreciate you choosing us and for taking the time to leave your feedback. It's great to know our location was ideal for your travel plans and you found our accommodations well-maintained. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize that the fragrance on our property was too strong for you. We follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback. We look forward to your return.Sincerely,Hotel Management

2/10 Terrible

Dayshion

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Horrible place they constantly knock on your door for room inspections front desk staff are rude and un informative
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 30 ene. 2024
Dear Dayshion, We appreciate you taking the time to share your experience. We apologize if our room inspection process and interactions with our staff did not meet your expectations. Our team strives to create a positive environment, and we will address your concerns to ensure better communication and service. We value your input and hope you give us another opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

8/10 Bueno

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Dayshion

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cool Property Cool Staff They Have Stoves and Full Refrigerators in the room. And you can open the windows. They also have a full office desk in the rooms
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Management, el 29 ene. 2024
Dear Dayshion, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are happy you enjoyed the comfort of your room, with lots of room to relax and many amenities, making traveling easy. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Sincerely,Hotel Management

6/10 Aceptable

Michael

Viaje en pareja
No le gustó: Condiciones de la propiedad
Had hair in the shower someone else wash rag
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 28 ene. 2024
Dear Michael, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon.Sincerely,Hotel Management

6/10 Aceptable

Marcielli

Le gustó: Limpieza
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Erika

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rte 3 is close but I was on the side of the building and it was so nice and quiet. Slept like a baby. Very comfortable rooms and bed . I will be back.
Se hospedó 1 noche en enero de 2024