My wife and I stayed here for six nights. The condo and location is amazing (you are about ten feet from the water!), but I was pretty annoyed during the first half of the trip. We arrived during a huge thunderstorm, and it proceeded to rain for the two days after we arrived. Not blaming the realty company for the weather, of course. When we arrived, there was an incredible amount of standing water near the lanai-less lanai, about twelve feet wide and 1.5” deep. The water was sinking under the wooden flooring, which made a squeaky noise when walked on. We used almost all of our towels, including the beach towels, to clean this up. We called the number and they said all they could do was bring more towels. They fortunately, and quickly, brought more towels. We used them all that first full day at the hotel. I was hoping these leaks were a result of the heavy winds and rain, but even when it sprinkled the next day, there was still five leaks on the window sill dripping onto the floor. We found some buckets, pans, and whatever else we could find to collect the rainwater. We called again the next day because it was finally a beautiful sunny day, and when we asked for more beach towels (because we used every towel to clean up the mess and prevent more damage to the condo), they said they were out and told us we could run a load of laundry.
This condo was nearly perfect, but we spent $800+/night and I was pretty upset that we couldn’t simply get two extra beach towels for our first beach day of the trip. I wasn’t going to spend 2.5 hours washing and drying towels for them after cleaning up their condo and preventing water damage.
Anyway, everything else was fantastic. Aside from not having hand soap for the kitchen and tissue boxes (we had to buy these, in addition to beach towels we wanted quickly for our day), this place has everything else you could ever need. Even found a little light up Xmas tree, power strips, and more. So many cupboards and drawers! The provided beach chairs and snorkel gear was awesome as well. Bed is firm but super comfortable, bedsheets feel amazing, and we saw so many sea turtles and a manta ray from our balcony! An incredible experience, but I was just hoping for better customer service for how much we paid. Mahalo!
