Unit is well located, quiet and while a bit tired and could use some repairs, it served us well. Property is well kept and the guests are friendly.
The only ding I have is with the management company at check in. Upon arrival, we received an email from their Torrence CA location asking if there was anything we needed. I replied yes, that the starter kit supplies listed that we should have two rolls of toilet tissue and one roll of paper towels and that we received only one roll of toilet tissue and an almost empty roll of paper towels. Their reply that we received a starter kit and anything beyond that was our expense. Clearly my message was not read or understood. I felt their reply was dismissive and cookie cutter. I replied that I was well aware of the supply list and what was actually in the unit. I called them on their poor response and that I would purchase the items we needed however would share my experience in my review. A subsequent email stated that they were sorry and what exactly did the starter kit list we should have received? Really? They didn't know what was listed in the kit and had to ask me? I didn't reply (we didn't come here to have an email exchange over toilet tissue and paper towels) as I said I'd purchase the missing items myself. Within an hour I received a call from the Kona based rep, again with an apology and offered to help. By then, I had already purchased the items but wanted her to know that they failed in customer care by the way this was handled. All this back and forth over $5.00 worth of items? It was too little too late. And if there is a local agent for the company, why not involve her first? Of note, someone did provide the supplies we had originally said were missing later that day.
While we enjoyed our stay at the Casa, we were disappointed in the lack of Aloha by the management representatives.
Submitted respectecfully, Mark and Debra P.