Not sure what happened as this property is beautiful and well taken care of. Management company forgot to let me know how to get in and we immediately realized the air conditioner was broken. We also realized that probably they came in and cleaned the carpeting and never camp back to finish the prep for move in. Trash cans on top of dressers, no paper towels, toilet paper, etc… Heat wave and they could not get it properly fixed for 3 days because of their chain of command. I call the management company, they call the local management company, they call the person at actual townhouse association to call the HVAC company - it was insane and I had to wait for service people to come to make sure they fixed things. Had to have my 90 year old mother and others sleep in other places, but my autistic son and I had to endure the heat/no sleep for 3 nights. Received no compensation and whole thing was just incredibly awful and rude. Also know that there is no BBQ and the pool has none as well because of covid. Too bad as this is an incredible place, great view, etc…., but really bad service!