I get it, equipment breaks down. Yet, the AC went out 3 days into our 11 day stay & repair parts were unavailable for the rest of our stay. Portable AC installed, which was cumbersome & noisy, which masked the sound of the ocean waves.
We knew the dishwasher needed to be replaced - which was no problem. The new dishwasher arrived 1/2 into our stay & was installed at a time that we asked for private time. Coordinating unit repairs was not in our Hawaii vacation plans.
Management provided slight compensation. Yet, we would have preferred to have NO complications at the agreed rate price.
Nice to wake to the ocean view. Yet, at this time of the year (April 5-15) we could not see sunset from the unit’s location. This is a ground end unit with bushes next to it & was not able to sit on the lani without getting misquote bites.
The management was quick to respond to our pre-arrival questions & our endless message repair communications, while in the unit.
We would consider contacting this management company again for rental properties, including this complex, but, not in this unit.