Hello Amelia, Thank you so much for taking the to leave a review, we are so pleased to hear that you enjoyed your stay and look forward to hosting you again soon.

Hello Toni, Thank you for taking the time to leave a review, your feedback is very important to us, and we are looking into the issue with the jets internally. We hope you see some improvements upon your next stay.

Hello Lucille, Thank you for your feedback and letting us know your concerns, we are looking into this and resolving the issues. We hope to see you again soon.

Wow 5 Stars! Thank you, Gordon. We are so pleased that you enjoyed your stay and hope to hear more about what you enjoyed the most during your next stay.

Hello Jenna, Thank you for the great review! We hope to hear more from you about what you enjoyed the most during your next stay.

Hello Manjeet, We apologize that the train caused you some disturbance, we understand that some of our guests find the train bothersome and invite you to book your next room on the Park Side of our Hotel. There you will enjoy the beautiful view of River Side Park and the Thompson Rivers. Thank you for taking the time to write a review.

Good Day Cody, Thank you for taking the time to leave a review, your feedback is greatly appreciated, and we are taking your concerns into consideration. Please be sure to reserve your next reservation on the Parkside to avoid the noise from the train.

Hi Dixon, Thank you so much for letting us know about your stay. We appreciate your feedback and are pleased you found our location clean and quiet. We hope to host you soon.

Hello Hsin, Thank you for leaving a review today, it looks like we fell short in some area's. We would love to hear more from you to help us improve. Your feedback is extremely important to us.

Hello Sara, Thank you for your review, we are so pleased you enjoyed our location and great rooms! We hope to have the pleasure of hosting you again soon.

Hello Grahame, Thank you for taking the time to leave a review, we understand that the noise from the train can be bothersome to some and invite you to reserve your next room on the Park side of our Hotel to avoid the noise from the train. We are pleased that you enjoyed Shark Club Bar and Grill and hope to see you soon.

Hello Kaitlin, We deeply apologize for the inconvenience caused to you by the fire alarm, for safety reasons pull stations must be accessible in case of an emergency, this incident was unexpected, and we must handle all alarms with the highest regard for emergency. We are happy that it was just a false alarm, and again, apologize for the disturbance. I will speak with the agents at the desk during this time and deal with their lack of concern internally as we do pride ourselves in customer service and it seems we fell short on this day. Your feedback is very important to us, and we do appreciate you taking the time to leave such a detailed review.

Hi Jodie, We are so pleased to hear you found our hotel clean and quiet, we have so much to offer and hope to see you again soon.

Hi Bailee,Thank you for so much for taking the time to review, however we would like to hear more in regard to where we fell short to help us improve for the future.

Hello Zak, Looks like we fell short in a few area's during your stay, your feedback is very important to us and we would like to hear more from you to improve for the future.

Thank you Annabelle, We are so happy to have had the pleasure of hosting you and hope to see you again soon.

Hi Cody, Thank you so much for the great 5 star review! We are so pleased you enjoyed your stay with us and hope to have the pleasure of hosting you soon.

Hello Deli, We do pride ourselves on our beautiful location, so close to the park, the rivers trail, and the heart of downtown Kamloops. There is always something to enjoy.

Thank you Hailey! We always enjoy hosting you and look forward to your return.

Hi Cindy, Thank you for your great review! We appreciate your business and feedback and look forward to hearing more from you.

Hello Alexander, We apologize for the inconvenience of the train noise; we understand this may be bothersome to some guests. Please reserve your next room on the park side of the hotel to avoid the train and enjoy the view of beautiful Riverside Park.

Hello Paul, Thank you so much for the great review! It is a pleasure hosting you, please visit us again soon.

Hi Jesusa, Thank you for taking the time to leave a review! We are pleased to see you enjoyed your stay. Come again soon.

Hi Corey, We are pleased to hear you enjoyed our clean hotel! See you soon.

Hi Christy, Thank you for the 5 STAR review, we are so pleased that you enjoyed your stay and hope to host you again very soon.

Noreen, Thank you so much for taking the time to write a review and let us know of your experience. We apologize for the inconvenience you experienced with no cleaning service. We hope to improve your experience during your next visit.

Hello Linea, Thank you for taking the time to review, your feedback is extremely important to us and we are looking internally to resolve these issues mentioned. We are happy you enjoyed our wonderful location and hope to improve your stay the next time you are here.

Hello Denise, Thank you for your feedback, we understand that the train can cause some disturbance and apologize for the inconvenience. Please be sure to reserve your next stay on the Park Side and enjoy the view of beautiful River Side Park.

Hello Griffin, Thank you for the great review, your feedback is important to us and we hope to host you again soon.

Hello Amanda, Thank you for your feedback, we are taking your comment into consideration and are working internally towards a better solution. We are glad you enjoyed the restaurants and large room and hope to see you soon.

Wow 5 stars Barb! Thank you so much, we pride ourselves on our cleanliness and customer service and are proud to be located in the heart of Kamloops. We look forward to hosting you again soon.

Aly! Thank you so much for the great review, your feedback really means a lot to us. We hope to hear more from you during your next stay.

Hi Michael, Thank you for leaving a review, we always appreciate our guests feedback as we are always looking for ways to improve.

Hello Min, Thank you for leaving a review, looks like there are some area's we could have improved on. Please let us know more during your next stay.

Hi Allan, Thank you for letting us know how you enjoyed your stay; we are always looking for ways to improve and hope to hear more from you during your next stay.

Hi Samantha, Thank you so much for taking your time to review, we do pride ourselves in our excellent location across the street from Riverside Park. Our pool, hot tub and beautiful outdoor patio are also enjoyable. We understand that the train can be bothersome to some and recommend reserving your next room on the park side of the hotel, overlooking the rivers.

Hi Tiffany, Thank you for your review, your feedback is very important to us, we hope to hear more from you during your next stay to help us improve.

Thank you, Tanya, for taking the time to leave such a great review. Your feedback is very important to us and we hope to have the pleasure of hosting you again soon.

Good day RogerIII,Thank you for the 4 STAR review! We are pleased that you enjoyed your stay and invite you to reserve your next stay on the park side of our hotel to enjoy the beautiful view of the Thompson Rivers.

Hello Rick, Thank you for bringing this to our attention. We are dealing with these issues internally and appreciate your feedback. In regards to the train we understand that this can be bothersome and request you reserve your next room on the park side to avoid the noise from the train.

Hello Donny, We appreciate you taking the time to review our property and look forward to hearing more in regard to where we can improve.

Hello Paul, Thank you for taking the time to review, we would love to hear more from you in regard to where we can improve.

Hi Cherisse, Thank you so much for the 5 STAR review, we are so pleased to hear that you enjoyed your stay and hope to see you soon!

Good day Donald, Thank you for taking the time to let us know of your experience, we do understand that some guests are disturbed by the train. Our quietest rooms will be located in the middle of the building. Please reach out if you wish to discuss further options as it would be our pleasure to host you again.

Hello Yellow, Thank you for taking the time to write a 5 star review! We are so pleased that you enjoyed your stay with us and we look forward to hosting you again.

Hello Jenna, Thank you for taking the time to leave a review, we hope to hear more from you during your next visit.

Hi Joshua, Thank you so much for taking the time to leave a review, we are so pleased you enjoyed your stay and we hope to host you again soon.

Good day Jarvis, As per our conversation, we look forward to your return and we are pleased we were able to resolve this issue to your satisfaction. Looking forward to hosting you again!

Thank you for the 5 star review Chelan! We hope to see you again soon.