Paquetes Vacacionales Incluyen Hotel y Vuelo a Kampung Kerubong

객실 비치된 물건이나 전반적으로 더럽고 불결하다

Bien el Hotel

My family checked in first on my behalf. I came later at night to stay in the hotel at about 9pm. I went straight to front desk to request about the check in process for my family and wanted to know which room they were. My wife typo me the wrong room. In which this staff Zain was really rude. One hand in the pocket, and rudely telling me that there was no one in the said room(note that the room was typo) I then proceed to show him my email booking, he then brushed it off saying the booking number is too long and he cannot do anything about it. Afterwards, he rudely asked “am I staying here or just wanna go for visiting? If visiting I can tap the card at the elevator for you.” My wife then replied me the correct room number. I then proceed to tell him the correct number for him to issue me a room card. Before passing me the room card, he muttered “oh so it wasn’t ie 123, it was 321”. What is this behaviour? First of all mgmt should be looking into how can FO staff just can blatantly tap someone in to go up without proper security. One of the worst experience dealing with the FO, ever. Body language, case handling is so so poor. I expect you to get back to me on this .

Steve was the best! He understood what was required of our stay for a late check in and was very detailed with his instructions on how to accomplish a self check in after hours.

good...........................