Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The condo itself is spacious, clean, and lovely. It is well-appointed and well-cared for.However...We had quite an unpleasant experience with our recent stay. After spending three nights in the Volcano area, we were looking forward to transitioning to the Kona area. Preparing for a 4 pm check in, we hit beaches along the way and loaded up the car with groceries.On our way, we were informed by CBIP staff that we would not be allowed to check in until 8:30 pm! We had a difficult time getting to the root cause of this confusion, as well. We clearly had paperwork stating that we had rented the unit for the night. Initially, we were informed that the unit was double booked, but after much questioning on our part, the story emerged that the unit owners were in the unit and were not leaving until later that evening.Not only did we have a car full of groceries and perishables, but this also meant that we were unable to use the pool or Mauna Lani beach, as we did not have the access key and card to enter these facilities.This absolutely derailed our plans for the day. Furthermore, we do not feel as if CBIP staff were upfront and honest about the situation from the beginning. The story changed several times, and we felt as if we were getting the run around.We did eventually receive a refund for the first night's stay, but this was only processed after we basically had to demand compensation. This situation could have been handled much more professionally by CBIP staff, as it was through no fault of our own. Unfortunately, we did not feel as if they were honest, responsive, and upfront. We had to send texts and emails each day of our vacation to ensure that this matter would ultimately be rectified.The unit itself is lovely, but if the owners do not want to leave, you may be out on your ear.