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Opiniones de Suburban Studios Kansas City Airport North

2 out of 5
Suburban Studios Kansas City Airport North
1201 Branch Street, Platte City, MO

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 162 de 694 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 213 de 694 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 126 de 694 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 101 de 694 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 92 de 694 opiniones" "

7.0/10

Limpieza

8.0/10

Servicio y personal

5.6/10

Servicios

6.4/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

marco

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tenía olores inadecuados
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Crisaida

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente opción, cerca del aeropuerto, tiendas y restaurantes, la propiedad limpia, parqueo disponible y personal amable. La volvería a elegir. Gracias!
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

Guadalupe

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No tiene nada de lo que dicen ofrecer Simplemente no tienen nada
Se hospedó 1 noche en febrero de 2023

4/10 Malo

William, onalaska

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is in need of remodeling. Broken, missing and poor functioning items. Tub was peeling and floor dirty. Staff was very nice and helpful and apolajetic for the disrepair of the property. Stated it was being remodeled. But it's been being fixed up since 2021?? Stay somewhere else!!!
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Heather

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is awful!! Never ever stay here. There was hair in the sheets, the water wouldn't drain in the shower, dog hair on the chair, the whole room smelled horrible. The floor was sticky and there was weird sticky spills on the floor and on the tables etc. Linens were stained. Just horrible. I paid $171 dollars for this and we didn't even sleep in the beds, it was too terrible. 0 out of 5 stars.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk , el 6 may. 2024
We are sorry you didn't enjoy your stay, We will review this with our staff to ensure all items are corrected.

2/10 Terrible

Sandtara

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk , el 6 may. 2024
We are sorry you didn't enjoy your stay, Thank you for taking time to review our hotel.

2/10 Terrible

Cory

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is very run down. Rooms are dirty, walls and ceiling are stained. No one staying at checkin counter.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk , el 2 abr. 2024
Thank you for taking time to review your stay, We are sorry you didn't enjoy your stay, and will forward this to our staff to correct all issues.

6/10 Aceptable

Jesus

Le gustó: Servicio y personal
Is a good place and it has a big room.
Se hospedó 7 noches en marzo de 2024
Respuesta de Front Desk, el 2 abr. 2024
Jesus, Thank you for your review and pointing out our key features but don't forget to let the guest know about our 2 burner cooktops, Full size Fridges, and many kitchen cabinets to store your dry goods. We look forward to your next stay.

10/10 Excelente

William

Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 2 abr. 2024
Thank you for taking time to review your stay, We hope you enjoy that ALL of our rooms feature a kitchenette with a FULL size fridge for your extended stay in the Kansas City area.

8/10 Bueno

ernest, Lees Summit

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great value
Se hospedó 1 noche en enero de 2024
Respuesta de Gm, el 21 feb. 2024
Ernest, Thank you for the rating and review, we are glad you enjoyed your stay, We invite you back to Suburban Studio where all rooms feature a kitchenette.

10/10 Excelente

Terry

Viaje familiar
Le gustó: Servicio y personal y servicios
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 21 feb. 2024
Terry, HI FIVE, thank you for taking time to review our hotel, and giving us a 5 out of 5, We are a glad you enjoyed your stay at Suburban Studios a new brand from Choice Hotels featuring kitchenette.

4/10 Malo

Johanna

Le gustó: Servicio y personal
No le gustó: Limpieza
The bed was comfy, but there was a blood stain on the sheets that was discovered in the morning. It could have been much cleaner overall. There was just a lot of wear and tear. We won’t be staying there again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 21 feb. 2024
Thank you for staying with us, we are sorry we didn't get the 5 star review. We will address these issues with our Housekeeping Team.

6/10 Aceptable

Cody

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 21 feb. 2024
Thank you for your feedback and rating, We are glad you stayed with us at Suburban Studio a new Brand from Choice Hotels featuring kitchenette.

8/10 Bueno

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager , el 21 feb. 2024
Thank you for the feed back, we are glad you enjoyed your stay at the Suburban Studios a new brand by Choice hotels for economy extended stay featuring kitchenettes.

4/10 Malo

Ricky

No le gustó: Servicios
My room had lots of outside bugs in the room
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Aidamir

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I even have videos of the bugs and of the dirty water coming out in the bathroom
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk , el 8 dic. 2023
We are sorry you didn't enjoy your stay, We hope you do give us a chance next time you need a place to stay Near MCI airport

10/10 Excelente

Nichole

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I
Se hospedó 3 noches en noviembre de 2023
Respuesta de Front Desk, el 6 dic. 2023
Thank you for the 5 star review, we strive to give great value for all Guest.

8/10 Bueno

Jayme

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Nelson

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Bed bugs in the room horrible stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk, el 10 nov. 2023
We apologize for the experience that you had. We did reach out to a pest control company and they determined that there were not any pests in the room. However, we would love for you to come to the hotel again and have a better experience in the future.

4/10 Malo

Maryke

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
The hotel is clearly 2 star and no more. However, I am sure this review will not be seen by anyone. I submitted it before and am not seeing it. I had booked twice by mistake and was charged for both bookings. Not a chance I would get money back. Though only one receipt was issued. Dishonest. Management should be ashamed.
Se hospedó 2 noches en octubre de 2023
Respuesta de Front Desk, el 10 nov. 2023
I apologize for your experience. If you would like to reach out to on-site management, they can better explain the situation for you. I hope that you will come stay with us again in the future.

2/10 Terrible

beletew

Se hospedó 3 noches en octubre de 2023
Respuesta de Suburban Studios , el 26 oct. 2023
We humbly apologize that you had a terrible stay. We do however hope to see you in the future and provide a better experience for you.

6/10 Aceptable

Cynthia

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
From what the website picture provides to personal shows umm a lot of difference. The towel regulation is not okay the mold ceiling is concerning within the whole room plus the whole building. The bathroom is the most concerning.
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Desk, el 23 oct. 2023
Hi Cynthia,We apologize for the experience that you had with us here at Suburban Studios. We hope that you will come back in the future and we can show you the experience that you expected the first time. We understand that first impressions may be hard to change. However, we look forward to you coming back in the future and being able to showcase the hotel's changes.

2/10 Terrible

Linzy

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Showed up after paying online to be told I have no room.
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Desk, el 16 oct. 2023
Hello Linzy,We apologize that your room was not available. We hope that you will come back in the future and we will be able to accommodate you.

2/10 Terrible

Molly

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This hotel is deplorable, I have never seen anything like it, it was disgusting, the room was beyond terrible, just nasty, no shower curtain or towels or soap in the bathroom, toilet barely flushed, mold in shower, no wi-fi available, couldn't get cell reception except for outside, could push the door open without the key, elevator broken, advertised indoor pool well it had no water in it, it was full of boxes and misc. Couldn't go on outside deck because it was falling apart. It was unsafe with not so respectable people hanging around, needless to say my daughter and I left shortly after arrival and went to a different hotel. The advertising is so inaccurate, it is nothing like the pictures and description, it needs to be removed from all the hotel booking sites. I will fight this for a full refund and repayment for the hotel we had to book after leaving. It was definitely unsafe for 2 women to be there. I was scared.
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Desk, el 16 oct. 2023
Hello Molly,We apologize for your experience. We are working on correcting the issues that you listed. You did receive a full refund for your stay after you requested it after your departure of the hotel and we hope that you understand that when you book through a third-party site, we have to have the refund request sent through them in order to be able to process any kind of refund which is why it was not taken care of here on property. We hope that in the future you reach out to the front desk with any issues prior to leaving the hotel so that those things be resolved or corrected. If you have any questions, please feel free to contact us at any time. Again, we apologize for the experience that you encountered.

2/10 Terrible

Callie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We checked out immediately because the elevator didn’t work, key entry was broken and it was dirty.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Desk, el 16 oct. 2023
We apologize for the inconvenience of the elevator and the key machine. We hope you will come back in the future and we can create a new experience for you.

4/10 Malo

Travis

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
DONT STAY HERE
Used wash cloth in the shower and a used bar of soap, ants in the sink. NEVER STAYING HERE AGAIN! Hallways hadn’t seen a vacuum in probably a month, ice machine and elevator out of order. Terrible stay!
Se hospedó 3 noches en septiembre de 2023
Respuesta de Ashley, el 12 sept. 2023
Hello Travis,We want to apologize for your stay not being up to standard. We hope that you will come again in the future and see all of the wonderful things that are being done at this property to improve our guest's satisfaction. We hope to see you in the future.

2/10 Terrible

michael

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
bad night
it was terrible the staff at frint desk was disrespectful the room espically the bath tub was dirty and we did not like it
Se hospedó 1 noche en agosto de 2023
Respuesta de Ashley, el 12 sept. 2023
We apologize that your stay was not up to standard. We encourage you to come out and see the changes that have been made here and the wonderful new staff members that have been added to our team!

8/10 Bueno

Ana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Ashley, el 12 sept. 2023
Thank you for staying with us! We are glad that you enjoyed your stay!

2/10 Terrible

Monica

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Ashley, el 12 sept. 2023
We hope that you will come back and stay with us again. There are great things happening here at Suburban Studios Kansas City Airport North!

4/10 Malo

Allie

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The staff was nice but the hotel itself was not. There were broken windows, missing parts to the sidewalks, and our room was supplied with one towel but no comforter on the bed.
Se hospedó 1 noche en julio de 2023
Respuesta de Ashley, el 12 sept. 2023
We apologize that your experience was not up to standard. We are continuously putting in our strongest efforts to improve the property. There have been some big changes since you stayed with us. We hope that you will come back and see the wonderful things that have happened here at Suburban Studios.

8/10 Bueno

Hope

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Staff was amazing, especially Kathy. She went above and beyond to ensure I had the room I needed on ground floor. The room itself was super clean, fresh smelling and good quality! Bed comfortable, linens and pillows clean and soft. I felt safe there.
Se hospedó 2 noches en julio de 2023
Respuesta de Ashley, el 12 sept. 2023
We are happy to hear that you enjoyed your stay with us here at Suburban Studios! We hope that you will come join us in the future for your next visit to the Platte City/Kansas City area.

2/10 Terrible

Nick

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was dirty and the staff were horrible.
Se hospedó 3 noches en julio de 2023
Respuesta de Ashley, el 12 sept. 2023
We apologize that your experience was not up to standard. We encourage you to come and stay with us again and we will show you the wonderful new staff members that are here at Suburban Studios.

2/10 Terrible

Carmen

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Frond desk attendant busy caring for her baby, computer systems down, room assigned was already occupied, horrible pot smell, very dirty and… absolutely could not and would not stay here. I would rather sleep out in the car. Almost $140 for something I wouldn’t stay at for free.
Se hospedó 1 noche en julio de 2023
Respuesta de gm, el 19 jul. 2023
Dear Carmen I apologize that my team and I were not able to exceed your expectations. We will be using you feedback to make improvements.

2/10 Terrible

Kimberly

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Yuck
I'll start from checking in it took a half hour to get checked in the king bedroom suite had three pillows on the bed of one which had blood stains on it. There was hair in the shower. They have an ice machine in the main lobby but there is no ice bucket or cups in your room. The room was booked for two people but there was one set of towels. We tried multiple times to call the front desk but to no avail we could get no morning wake up call or even an answer at the desk for that matter at every hour of the night we tried to call. We were woke up at 5:00 in the morning by dogs barking in the hallway. They have a breakfast room that serves no breakfast. Two of the main doors to the hotel have been shot out by BB's. It was a horrible experience and this is the kind of place that makes you feel like you should take your clothes off before you come home.
Se hospedó 1 noche en julio de 2023
Respuesta de gm, el 19 jul. 2023
Dear Kimberly I apologize on behalf of me and my team that we were unable to exceed your expectations. We will be using your feedback to improve our guest experience.

6/10 Aceptable

James, Kansas City

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Ashley, el 12 sept. 2023
We hope to see you again in the future! Thank you for staying with us!

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Unfit Room
The bathroom in room 323 is horrible. Pl us there was smell of marijuana on that floor. Also the place needs a thorough cleaning. The are filthy and needs to be vacuumed.
Se hospedó 3 noches en julio de 2023
Respuesta de gm, el 17 jul. 2023
The entire staff at Suburban Studios would like to apologize for not exceeding your expectations during your stay with us. We will be using your review to continue to improve on guest experience.

2/10 Terrible

Bradley

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The sheets and pillowcases had make on them. They were not even cleaned from the previous guests. The towels int the bathrooms were also not cleaned. They simple made the bed, folded the towels and used it from the last guest. Disgusting. There was also some slime on the sink. There were several things in the room that were broken or removed from the wall and never repaired. The back door was supposed to lock but the lock was broken. We didn't even stay, we left the property and drove home late at night because we were so disgusted.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Shiela

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
The building and grounds have not been kept up at all. The only reason we even considered staying there was the unavailable hotels closer to the airport because of a Taylor Swift concert !
Se hospedó 1 noche en julio de 2023

4/10 Malo

ARDITH

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
While the staff was friendly and our beds and rooms were ok, this place needs a lot of work. Our tv and remote didn’t work, there isn’t a coffee pot or any cups nor shampoo, conditioner, hangers, limited towels, lamps don’t work, no blankets, missing a dial to control temperature and the ice machine on the second floor doesn’t work.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I couldn't be more happier with the staff!! I showed up and of course choice over booked them, so they had a room that was down for maintenance, they offered it to me, me knowing and have worked in the business and knowing what ot was like having overbooked with Taylor swift being in town i was happy with it. All thatvwas wrong was it was recently painted, refrigerator was put in backwards so u couldnt open the door and the floor was new. Gave it to me with discount. They wished everyone was as easy to work with than me and i said the same to them!!
Se hospedó 1 noche en julio de 2023
Respuesta de gm, el 13 jul. 2023
Barbara Thank you for your wonderful review. We were happy to accommodate you. We look forward to seeing you again.

4/10 Malo

Steve

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Won't be back.
Only hot water in the shower. My daughter got scalded. No water pressure in the bathroom sink. The workout room, pool and breakfast area all closed. We paid full price for nothing more than a room. The people were good, but the services advertised were not there.
Se hospedó 3 noches en julio de 2023
Respuesta de gm, el 13 jul. 2023
Dear SteveI would like to apologize for failing to exceed your expectations.Your satisfaction is important to us. We will be using your feedback to make improvements so that we can provide exceptional experiences with our guest.

10/10 Excelente

Taylor

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Jeff

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Abi

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

2/10 Terrible

scott

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was the dirtiest most disgusting place I’ve ever stayed at. Smelt like dog urine and smoke. Hair up and down all the hallways and stairwells. Shower had so much paint peeling it couldn’t drain. One sheet on the bed with no blanket. Staff had no idea how to provide a blanket. Staff had a baby on site while checking in. Took 45 minutes to get that done. Do yourself a favor and stay away from this place.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

William

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The only good thing I can say about this place was the people who checked me in. The first room I went to was not cleaned at all. The second room was I thought clean but the first bed I pull back the comforter and it was full of hair. The second bed was clean( I think). When I went to shower in the morning the bathtub hadn’t been cleaned, so I washed it out and jumped in. When I finished I noticed that their were no towels. So I dried myself of with a tee shirt of mine. I booked this location because it had a 7 star review well let me tell you that’s a lie. The only reason I spent the night was because of my exhaustion from driving all day. Avoid avoid avoid!
Se hospedó 1 noche en julio de 2023

4/10 Malo

LeDonna

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
I booked this hotel because of the breakfast and shuttle service, neither of which they provided.
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Brook

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked everything about it except the Wi-Fi didn’t work and I didn’t have signal in or around the building
Se hospedó 1 noche en junio de 2023

4/10 Malo

Nichelle

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

4/10 Malo

Mike

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Well below standards
Se hospedó 1 noche en junio de 2023