Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have stayed in this unit for the last 5 years and this Unit is in need of many issues that need attention. We were in this unit just this past October 2021 as well. Upon arrival after a long day of travel and needed to freshen up. The shower had black mold on the grout in multiple areas, the glass wall, the corners of the walls, the shower bottom. literally 1-2 feet up, it was gross. There were dead bugs and used Kleenex behind the nightstand that was discovered when plugging the phone charger in.It's time to have a tile cleaning company clean all the grout lines in the whole unit as I think the look would enhance the unit. Another need is there has to be an inventory of kitchen items and replacements of pots and pans along with complete sets of glasses, it looks like Goodwill shelves in the cabinets. Rusty cookie sheet pan as well.The dishwasher handle was missing and it was only a 2 1/2 year old dishwasher. The refrigerator had dirty shelfs and the over the stove microwave light needs replacement as well.The management company sent a cleaning person over and the Shower was cleaned along with the cleaning behind 2 nightstands, plus the glass windows were cleaned as they had fingerprints all over. I could think of more items in the kitchen if I had more time.So my wife and I had friends meet us at Hale Mahina and they had to split units for the 9 nights. Those 2 other units were far superior in cleanliness and the set up with everything a kitchen was newer and very well organized. From pots and pans, glass bakeware, glasses and cups, every cooking utensil, silverware and knife sets you name it Amazing set ups.Lesson here is the management company and Trinity cleaners need to address the unit to make it desirable for my future and future guests. A solid checklist and reporting system for all their clients.My wife and I owned a cleaning company in the past and we feel that a need for supervisor is in order so Chasen Rainbows doesn