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Opiniones de Gudauri Loft

4 out of 5
Gudauri Loft
Gudauri, 4702, Kazbegi

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 23 de 53 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 20 de 53 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 7 de 53 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 53 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 53 opiniones" "

8.6/10

Limpieza

8.0/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Nice hotel, the staff needs hospitality training
A lovely hotel in a lovely ski resort. Great views on the mountains from the spa facilities. Unfortunately, there is a big problem with the staff at the reception and also in the spa facilities. Unhelpful, not interested, some even bluntly rude. Some would spend their time looking at their phones while you’re talking to them. The reception staff let us check in into a room which wasn’t ready and when we got back downstairs with all our luggage (no one offered to help with the luggage) we were told that we shouldn’t expect to check in as it’s too early. They could’ve just told us to wait until it’s ready rather sending us there. At the spa facilities the reception lady got very annoyed with me when I told her that the sauna and the jacuzzi weren’t working. She was raising her voice while talking to me and kept repeating that it was working, which wasn’t true. The management of the hotel needs to seriously look into staff training. The encounters with the hotel staff significantly spoiled our stay.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Artium

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My recent stay at the Gudauri Loft Hotel, booked through Expedia, was a delightful experience, especially for a ski lover like me. Nestled right at the entry of the ski lift, the hotel's location is its biggest draw. It's a dream come true for anyone eager to hit the slopes without any hassle. However, it's important to note that the dining options at the hotel could see some improvement. The food selection was quite minimal, which might be a downside for those who cherish a varied culinary experience. Additionally, the rooms, while cozy and well-maintained, are on the smaller side. This wasn't a major issue for me since most of my time was spent outdoors. What truly sets the Gudauri Loft apart is its exceptional staff. Every team member went above and beyond to ensure a comfortable and welcoming stay. The view from the hotel is breathtaking - a picturesque landscape that looks like it's straight out of a postcard. The cleanliness of the hotel deserves a special mention. The rooms and common areas were spotless, reflecting their high standards of hygiene. And after a long day of skiing, the spa facilities provided the perfect sanctuary to relax and rejuvenate. The quality of the spa services was top-notch, adding a touch of luxury to the overall experience. In conclusion, if you're planning a ski trip and prioritize location, exceptional service, and excellent amenities like a spa, the Gudauri Loft Hotel is a wonderful choice.
Se hospedó 5 noches en enero de 2024

8/10 Bueno

Murat Yalcin

Le gustó: Servicio y personal
Se hospedó 5 noches en marzo de 2023

8/10 Bueno

Nir

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The location is on the slope so it makes it very comfortable
Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Nikolozi

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Modernes Ski-Hotel direkt an der Piste
Modernes Hotel direkt an der Ski-Piste mit gutem Service, großzügigem Frühstücksbuffet und sehr sauberen, modernen Zimmern. Nach unserem ersten Aufenthalt in 2020 war es 2023 deutlich voller. Mit etwas Timing findet man aber trotzdem nach den Tag auf der Piste einen Platz im SPA. Das Hotel liegt nicht direkt in New-Gudauri, was die Auswahl der Restaurants in der Umgebung einschränkt. Wenn man bereit ist ein Taxi zu nutzen ist das aber kein Problem.
Se hospedó 6 noches en febrero de 2023

10/10 Excelente

Ekaterina

Se hospedó 1 noche en febrero de 2023

2/10 Terrible

Jason

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is great but the hotel lacks anyone with a brain and anyone who cares - our room was so dirty and the lights and the TV were broken. Nothing worked at the property and the staff has zero interest in helping anyone.
Respuesta de Hotel Administration, el 28 dic. 2022
Mr. Jason, We are so sorry that you are misleading people who reads your comment. First of all you insult our stuff and its unacceptable. Your booking was standard TRPL, We upgraded you free of charge to Executive room, means stuff had no zero interest, we care about each our guest. Your main problem was lack of snow, and wanted to check out early, but instead of talking to stuff, you are insulting us even now. Everything is working there, TV, Lights, showers, everything is working in each room. Next time please be more fair in your comments. Best Regards

10/10 Excelente

DR HAKIMUDDIN

Se hospedó 1 noche en junio de 2022

8/10 Bueno

Zachary

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location is fantastic. We had a corner room, so fabulous view of the mountains. Space of the room was good. Restaurant was very good. Only downsides were the toilet, we hated the black small toilet. It's something you only notice when its bad, and it was bad. Also the radiator in the room was hard to control and had us sweating the one night.
Se hospedó 3 noches en marzo de 2022

2/10 Terrible

Vikash

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not so good
Supercrowded breakfast area and ok ok spread Room very small Not very prompt cleaning staffs - had to remind few times Positives- Good location for ski Good spa Good food in restaurant
Se hospedó 2 noches en marzo de 2022

8/10 Bueno

Tamara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2022

10/10 Excelente

Jinsoo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Tinting

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel with Amazing Vibe
What an amazing 4 days stay at the Gudauri Loft. Massive room space, good location, great restaurant, good hospitality and great indoor pool and spa access. It was a quite stay as it’s not ski season yet but the hotel offers a tranquil place to stay and relax. Great reception from lobby to restaurant and the spa. Oh the food at the restaurant was amazing. Chef has a unique signature with chilli. Definitely a returning customer!
Indoor heated pool
Breakfast with a view
Facade
View from the room
Se hospedó 3 noches en diciembre de 2021

6/10 Aceptable

Wasim

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Alfredo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Michiel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2021

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en febrero de 2020

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
young and friendly team. rooms a little small but nice and clean. breakfast good. for the evening the restaurant a little expensive. sauna and massage good. pool clean and warm. sunbeds occupied by towels of users for long time though they are absent. jaccuzzi a bit smelly / cholrine. location excellent, from ski-locker on the piste. overall no regrets.
Se hospedó 7 noches en febrero de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en febrero de 2020

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed at Gudauri Loft from Feb. 8th to 14th, 2020. Starting with points to improve : - Room not cosy, lacking furniture to store our clothes and things even though there is room for one or two additional drawers -Bed mattress in parent room not comfortable. Very thin. -Room was cold - in particular the bathroom - even though heaters were at maximum. -Ski depot is in basement meaning that there is a stair to climb to reach the slope, which is not easy when wearing ski boots particularly for kids. -Menu in the restaurant on the 7th floor is lacking diversity, having a dish of the day would easily help improving on this topic For positive aspects: -The team is nice and helpful particularly at the restaurants on 2nd and 7th floor -Location of the hotel is good with direct Acces fromm and to slope (apart from the ski depot in basement that is not convenient) -Pool and spa are very relaxing after a full day of ski. -Nice live music in the restaurants but sometimes too loud -Many choices available for breakfast with local food which allows to discover Georgian specialties -Decoration of the restaurants, lobbies are nice
Se hospedó 6 noches en febrero de 2020

10/10 Excelente

Gevork

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

derya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Ilya

Se hospedó 4 noches en enero de 2020

10/10 Excelente

Sanjay, Dubai

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location of the property was perfect...right on the ski slope with fantastic views; also was close to ski lifts!! Enjoyed our stay there!!
Se hospedó 4 noches en diciembre de 2019

2/10 Terrible

Julian

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Disappointed with Guduari Loft more like basement!
It’s a 4 star property with 2 star customer service! The only person who deserves a positive mention is the barman on the 7th floor David who was not only friendly but used initiative when faced with ambiguity! Would not return to this property!
Se hospedó 5 noches en diciembre de 2019

8/10 Bueno

Cindy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel in Gudauri
Great location, very close to ski hire and ski lifts. Staff are extremely friendly and helpful. The restaurant was great, food was delicious and David, the barman makes excellent off-menu cocktails. Food for the entire table never all came out together, but that was true of every restaurant in Gudauri. Spa services were great and very affordable.
Se hospedó 6 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Located right by the ski slope (ski-in/ski-out) Close to market and landmarks Very satisfying breakfast Extremely helpful staff
Se hospedó 6 noches en noviembre de 2019
Respuesta de Kind regards, Gudauri Loft Team , el 10 dic. 2019
Dear, Thank you for choosing Gudauri Hotel Loft for your stay in Gudauri and for taking the time to share your experience with us. Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated. Your satisfaction as our valued guest is our only commitment and we are happy to see that you enjoyed your stay with us. We are looking forward to the great pleasure of welcoming you back again to our hotel during your next trip to Gudauri.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019
Respuesta de Kind regards, Gudauri Loft Team, el 31 jul. 2019
Thank you for choosing our hotel for your stay in Gudauri and for taking the time to share your experience with us. Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated. Your satisfaction as our valued guest is our only commitment and we are happy to see that you enjoyed your stay with us. We are looking forward to the great pleasure of welcoming you back again to our hotel during your next trip to Gudauri.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is Still under construction in certain areas but the main building is completed
Se hospedó 1 noche en julio de 2019
Respuesta de Best regards, Gudauri Loft Team, el 31 jul. 2019
Thank you for choosing our hotel for your stay in Gudauri and for taking time to share your experience with us. I am sorry to find out that we were unable to meet your expectations during your recent stay with us and I would like to apologize for the inconvenience you have encountered. Please rest assured that all your comments have been taken into consideration and reviewed in order to take necessary action and correct any shortcomings. Thank you once again for your Feedback and we hope that we will have the opportunity of welcoming you back to our hotel. Wish you a lovely day!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent service. Easily the nicest hotel in the area. Not a lot in the town itself but if you have a car the surrounding area is spectacular.
Se hospedó 1 noche en junio de 2019
Respuesta de Warm regards, Gudauri Loft Team, el 1 jul. 2019
Thank you for choosing Gudauri Loft for your stay in Gudauri and for taking the time to share your experience with us. Your satisfaction as our valued guest is our only commitment and we are very happy to see we were able to rise to your expectations and make your stay a memorable one. Thank you one more time for your feedback and we are looking forward to the great pleasure of welcoming you back to our hotel whenever your plans bring you in Gudauri.

10/10 Excelente

Mohsen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2019
Respuesta de Kind regards, Gudauri Loft Team, el 26 jun. 2019
Dear Mohsen ! Thank you for choosing our hotel for your stay in Gudauri and for taking the time to share your experience with us. Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated. Your satisfaction as our valued guest is our only commitment and we are happy to see that you enjoyed your stay with us. We are looking forward to the great pleasure of welcoming you back again to our hotel during your next trip to Gudauri.

8/10 Bueno

Cliente verificado

No le gustó: Servicio y personal y condiciones de la propiedad
Managers should be changed...
Wating for food in restaurant almost 2 h is too much. Every day the same problem. Only one waiter for whole restaurant working almost 24h. Only Georgian food. Half of menu is unavailable. To open bottle Batman has to have permission from the manager by phone! Uncomfortable bed, with broken mattress. Hotel was empty but 1h delayed checkout is impossible.
Se hospedó 3 noches en abril de 2019

10/10 Excelente

Maciej

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en marzo de 2019
Respuesta de Kind regards, Gudauri Loft Team, el 14 abr. 2019
Thank you for choosing our hotel for your stay in Gudauri and for taking the time to share your experience with us. Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated. Your satisfaction as our valued guest is our only commitment and we are happy to see that you enjoyed your stay with us. We are looking forward to the great pleasure of welcoming you back again to our hotel during your next trip to Gudauri.

8/10 Bueno

Egor

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
В целом все хорошо. Не понравился лишь вид вокруг отеля - стройка, грязь и т.д. По самому отелю все нормально
Se hospedó 7 noches en marzo de 2019
Respuesta de С уважением, Gudauri Loft, el 14 abr. 2019
Мы благодарим Вас за доверие! Нам очень приятно, что Вы высоко оценили некоторые услуги нашей гостиницы. Тем не менее, мы сожалеем, что вы не были на 100% удовлетворены и приносим свои извинения. Когда мы не оправдываем ожидания наших гостей, нам очень важно узнать что именно было не так, что бы понимать проблему и улучшать качество наших услуг. Мы хотели бы поблагодарить Вас еще раз за ваш комментарий и мы надеемся, снова Вас приветствовать в ближайшем будущем.

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Servicios
No le gustó: Servicio y personal
We did not feel welcome in the hotel. Nobody from staff was friendly or helpful. Cleaning staff were sometimes sitting alltogether (6-7 ladies) in the corridor next to our room and eating sunflower seeds!!! Is it a 4 star hotel or a market place? When cleaning the room daily, they sometimes forgot to empty the bin, it does not seem that floors or shower were cleaned at least once during the week stay! When having breakfast, you could order omlete or eggs, there is no ventilation, so all our clothes were smelling like fried onions after the breakfast. Its so appaling. There was a skirent in the first floor of hotel. You had to pass it to go to the slope. The staff there were most of the times tipsy and even not hiding drinks and snacks, which were always on the counter. The customer service from all staff was absolutely bad. We ordered the double room, but received a twin instead, when we asked they offered us to put two beds together. The swimming pool on top floor looks nice in pictures, but it smells disgusting, so most of the guests do not go there. There is very bad noise isolation. We could hear everybody in the corridor all the night long.
Se hospedó 7 noches en marzo de 2019

10/10 Excelente

Pavels

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The most stylish hotel!
Great hotel, with great design. Offcourse the most amazing thing in this hotel is - SPA zone, with breathtaking view from sauna and pool (edem for instagram lovers).
Se hospedó 1 noche en marzo de 2019
Respuesta de Kind regards, Gudauri Loft Team , el 14 abr. 2019
Dear, Thank you for choosing Gudauri Hotel Loft for your stay in Gudauri and for taking the time to share your experience with us. Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated. Your satisfaction as our valued guest is our only commitment and we are happy to see that you enjoyed your stay with us. We are looking forward to the great pleasure of welcoming you back again to our hotel during your next trip to Gudauri.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en marzo de 2019
Respuesta de Kind regards, Gudauri Loft Team , el 14 abr. 2019
Thank you for choosing Gudauri Hotel Loft for your stay in Gudauri and for taking the time to share your experience with us!We are looking forward to the great pleasure of welcoming you back again to our hotel during your next trip to Gudauri.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the breakfast choices the restaurant on 2 nd floor has great vibes and music and it’s a ski in and out hotel. I did not like that some guests were very noisy late at night( (but I did not inform reception at the time of the noise)
Se hospedó 4 noches en febrero de 2019
Respuesta de Kind regards, Gudauri Loft Team , el 14 abr. 2019
Thank you for staying at the Gudauri Hotel Loft and for taking the time to write a review.We are delighted to have been your chosen hotel during your recent stay in Gudauri. It was truly a pleasure to serve you. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We are looking forward to the great pleasure of welcoming you back again to our hotel during your next trip to Gudauri.

8/10 Bueno

Lucie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en febrero de 2019
Respuesta de Best regards, Gudauri Loft Team, el 14 abr. 2019
Thank you for choosing Gudauri Hotel Loft for your stay in Gudauri and for taking time to share your experience with us. We thank you again for your kind comments and look forward to welcoming you back in the near future!

8/10 Bueno

Vahur

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en febrero de 2019
Respuesta de Best regards, Gudauri Loft Team, el 14 abr. 2019
Thank you for choosing Gudauri Hotel Loft for your stay in Gudauri and for taking time to share your experience with us. We thank you again for your kind comments and look forward to welcoming you back in the near future!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en febrero de 2019
Respuesta de Best regards, Gudauri Lo, el 14 abr. 2019
Thank you for choosing Gudauri Hotel Loft for your stay in Gudauri and for taking the time to share your experience with us. We are looking forward to the great pleasure of welcoming you back again to our hotel during your next trip to Gudauri.We wish you a lovely day!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
ALT for lytt fra gang, trapp til rom. Bra lokasjon nærme bakken. Bra restaurant. Ok frokost Dårlig skiutleie på hotellet, må ta taxi for å komme til New Gudauri.
Se hospedó 3 noches en enero de 2019

10/10 Excelente

Ümit

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mükemmel konum, temiz bir otel.
Se hospedó 6 noches en enero de 2019

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en enero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2019

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en enero de 2019

10/10 Excelente

Mhmoud

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
رائع جدا وسيكون اختيار الأول
مكان مميز جدا مكثت فيها ليلتين ممتعة للغاية. الغرفة 617 بإطلالة رائعة على منطقة التزلج ومنظر بديع للجبال الثلجية. أنصح باشتراط الاطلالة لتستمتع بالسكن. استمتعت بمشاهدة احتفالية نهاية العام من جميع الفنادق بسبب اطلالة الغرفة. الافطار جيد .. اغلب الخيارات المتاحة خضار. الموقع الفعلي غير متطابق مع خرائط قوقل واجهت مشكلة في الوصول. حامل الحقائب بشوش. طاقم الاستقبال مرح وحسن الترحيب. عادات الفندق غير مناسبة للمسلمين من حيث تقديم الخمر هدية للنزلاء ومن حيث اللباس للمساج والسباحة. مدفأة الغرفة ممتازة. سخان المياة ممتاز جدا. خدمة الغرف مميزة.
Se hospedó 2 noches en diciembre de 2018
Respuesta de Best wishes, Gudauri Loft , el 14 ene. 2019
Thank you for your high rating and kind words regarding your most recent stay with us. We are truly honored to see that you enjoyed your stay and to read that you loved. We hope that we may welcome you again in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tolles Hotel direkt an der Piste. Allerbeste Lage! Ski-verleih direkt am Hotel mit nagelneuem Equipment. Hammer Spa-Betteich. Tolle Restaurants. Wir waren absolut begeistert!
Se hospedó 3 noches en diciembre de 2018
Respuesta de Warm regards, Gudauri Loft , el 14 ene. 2019
Thank you for your high rating and kind words regarding your most recent stay with us. We are truly honored to see that you enjoyed your stay and to read that you loved our hotel. We hope that we may welcome you again in the future. Best wishes,