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Opiniones de Inn at Coushatta

2.5 out of 5
Inn at Coushatta
12102 Us Highway 165, Kinder, LA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 624 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 273 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 52 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 19 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 32 de 1000 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Alinka

Se hospedó 2 noches en julio de 2022

10/10 Excelente

Rita

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Lo único que no me gusto que el sensor de humo sonó toda la noche me supongo porque se le estaba acabando la pila o descompuesto no lo sé no pudimos casi dormir y descansar pero todo el servicio muy bien muy cerca del casino me agrado gracias
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Luciano

Se hospedó 1 noche en febrero de 2022

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en mayo de 2021

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en febrero de 2021
Respuesta de GM, el 2 jul. 2021
We apologize for the inconvenience you experienced

10/10 Excelente

Gabriel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2018
Respuesta de Best Western Inn at Coushatta, el 13 ago. 2018
Thank you so much for your feedback and recommendation. We appreciate you staying with us and we look forward to your return.

8/10 Bueno

argel, mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel muy comodo y muy accesible
Mi viaje fua al casino y la verdad este hotel no le pide nada a los que estan dentro del casino. Cuentan con un bus las 24 hrs y eso hace muy comodo. Desayuno incluido que le puedes sacar algo de provecho y te economiza el no gastar en la mañana en alimentos.
Se hospedó 2 noches en febrero de 2018
Respuesta de Best Western Inn at Coushatta, el 7 feb. 2018
Thank you for letting us know that we exceeded your expectations and you enjoyed our breakfast options and shuttle services! We appreciate you staying with us and we look forward to serving you again.

8/10 Bueno

GERARDO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
EL HOTEL ESTA MUY CERCA DEL CASINO HERA LO QUE BUSCABAMOS PERO EL HOTEL EN GRAL HUELE MUCHO A CIGARRO.

4/10 Malo

Jerry

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The advertising we saw for Inn at Coushatta, showed it included breakfast. Not until we got there and checked in, we were informed that there was no breakfast. The bathtub was very slippery and we had to go down and ask for a rubber mat. We were informed that they threw them out, but one of the employees said they knew where one was. The was on place for all the towels and they stacked them around the bathroom sink. To use the space. We had to take all the towels and put them on the desk in the room. Not coming back. Will let all our friends know how bad this hotel has become.
Se hospedó 2 noches en abril de 2024
Respuesta de ma, el 6 may. 2024
I apologize for the inconvenience you experienced here at The Inn @ Coushatta. I have checked the web page stating we still provide breakfast and it states no breakfast. Regarding the placement of towels, I will reach out to maintenance to come up with a solution. Thank you for your respsone.

8/10 Bueno

JoAnn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient to the casino and transportation to the casino.
Se hospedó 1 noche en octubre de 2023
Respuesta de dd, el 27 oct. 2023
thank you for taking time out of your day, for your kind response

10/10 Excelente

Greg

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Near casino
Se hospedó 1 noche en octubre de 2023
Respuesta de nn, el 27 oct. 2023
thank you for your response

8/10 Bueno

Juan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Okay
Se hospedó 2 noches en octubre de 2023
Respuesta de fd, el 9 nov. 2023
thank you

10/10 Excelente

Marcelino

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay.
Se hospedó 1 noche en octubre de 2023
Respuesta de bb, el 27 oct. 2023
thank you for your response

10/10 Excelente

Peggy

Le gustó: Servicio y personal y condiciones de la propiedad
Nice, clean and convenient
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Nikita

Se hospedó 3 noches en junio de 2023

6/10 Aceptable

Heather

Le gustó: Servicio y personal
No le gustó: Limpieza
Under new management there has some kinks to be worked out. The hotel and room were clean but I had a non-smoking room that smelled of smoke so bad I couldn't sleep. There were lots of handprints and streaks on the headboard so the rooms need cleaning from floor to ceiling. The bed was comfortable. The tv remote didn't work. Just a few things the new mgmt can fix. Great shuttle to casino and staff were awesome.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Luke

Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Tim

Viaje familiar
No le gustó: Servicio y personal y servicios
Bed was comfortable and slept well. I would recommend staying at the Casino if price is comparable. Casino is easy to drive to from here, just across the parking lot. Check-in was fast, but getting to our room and turning on the AC it was loud. Sounded like an 8 Cylinder car idling in the room. There was no way we were going to sleep at night with it. We went to counter to see if they can move us to another room. The attendant seemed put off by the request and not apologetic. Others in our party that were staying in another room actually commented to him that it wasn't my fault the AC was loud because his behavior was so indifferent and unaccommodating. He finally put my wife and I in a room with 2 queen beds instead of King bed because he didn't want to accommodate us in another King room where the rate was simply $10 more. (Not sure why the new king room was going to be $10 more as our reservation was for a king as well) The bathrooms could use a vent fan to reduce humidity after showers because visually looking at the ceiling in the bathroom you could see the spackle pulling away and bubbling from the moisture. Other than that, the room itself was clean and comfortable. The most upsetting was the treatment at the counter when requesting a change in room and the Service Representatives attitude. That alone will probably guarantee I stay at the Casino in the future and not here.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Randall

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was nothing unique about the property. It was nice. Nothing we didn’t like.
Se hospedó 2 noches en abril de 2023

10/10 Excelente

dawn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay. Everything was clean and fresh. Bed was so comfy!!!
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

RUTH

Viaje familiar
No le gustó: Servicio y personal
The man who checked us in was rude. The air conditioner in my sons room didn’t work and he was not very helpful in relocating him. Wanted to charge for what he called an upgrade! Wasn’t sons fault.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Vicki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Morris

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Peaceful
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Denise

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Angie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was included with the price of the hotel.
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Roberto

No le gustó: Servicio y personal
Unpleasant stay
Hotel need to be renovated, toilet was lose. The person who was in night shift qas not polite at all.Went to breakfast at 9:30am they didn't have egg for breakfast. The only good thing is that casino is very close.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

ashley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was super nice
Se hospedó 1 noche en abril de 2023

10/10 Excelente

james

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Gerardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great service and our privacy was respected. But the shuttle was not available for the casino.
Se hospedó 3 noches en abril de 2023

10/10 Excelente

Jeremy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a few things that stuck out for me. 1. The room was ready before the posted check-in time, which was a plus. 2. The rooms were clean and the bed was heavenly...I really need someone from Best Western to email me the name of the pillows, and the breakdown of sheet, spread, sheet ratio that they use when making up the beds! And 3. The lady who was responsible for putting out the breakfast spread the next morning deserves a raise and a standing ovation. Best blueberry waffles I've ever eaten, and the rest of the food was noteworthy!
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Prim

Se hospedó 1 noche en marzo de 2023
Respuesta de Nicole, el 5 may. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

Calvin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Coushatta Stay
very clean and comfortable place to stay. will be back again soon!
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Lesbia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Krissie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very well kept hotel and the employees are friendly and professional. Plus it’s always clean. The beds are comfortable.
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Anthony

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is very close to the Coushatta casino. Clean and the room we were given was unusually large and so was the bathroom. However, their WI-Fi and internet service is awful.....doesn't work most of the time or you have WI-Fi and no internet. Very disappointing. Might as well not advertise it is available.
Se hospedó 3 noches en marzo de 2023

2/10 Terrible

Victoria

Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
They do not have microwaves or little mini fridges and then I was told for that hundred dollar accidental charge. I found that out right as soon as I was checking in which I should’ve known about it the second I book the room two weeks ago.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

José Luis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Trenia

Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Anthony

Se hospedó 1 noche en marzo de 2023
Respuesta de gg, el 15 mar. 2023
We apologize for the inconvenience you experienced here at the Best Western Coushatta. We are looking into the issues, as you strive to provide oustanding customer service.

8/10 Bueno

James, Katy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Place was good, housekeeping should empty the trash at least in rooms daily.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Nancy, Portland

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and breakfast was very good and fresh and hot
Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Walter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Felman

Viaje familiar
So so stay
It was fine but I must say for the price the room didn’t live up to the top dollar pricing. I thought it would have a refrigerator and microwave but it didn’t. Water pressure was poor for shower. Beds were ok with lots of pillows. On a scale of 1-10 I would give it a five for the pricing of 226.00 for one night stay. Over priced today the least.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Stay! Will be returning!
Se hospedó 3 noches en febrero de 2023

8/10 Bueno

Amber

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Great place
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Tim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Olita

Se hospedó 1 noche en febrero de 2023