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Opiniones de Courtyard by Marriott Waterloo St. Jacobs

3 out of 5
Courtyard by Marriott Waterloo St. Jacobs
50 Benjamin Rd, Township of Woolwich, ON

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 561 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 300 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 88 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 25 de 1001 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Brian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very clean and apperance was good
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Khaled

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Room service is every second day
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Sandy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly and helpful
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Suzanne

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They put me in dirty room and I let them know, and they still won't resolve the issue. I called corporate office and I am hoping it will be resolved. The operations manager at the hotel said because I used Expeida they want there money because my stay was booked through third party Expedia. There were more issues in addition that need to be resolved, this is just the highlight. Elevator out, vacuumed hallways. hair in the bathtub. dirty water stains on the bathroom floor where not cleaned up around the toilet and the bowl not fully cleaned. garbage on the carpet in the room.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Wendy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Leo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sherry

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So nice to walk into and feel welcome. Wonderful stay, quiet rooms. Loved the decor, and colours.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Frans

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It has clearly been upgraded since we last stayed here about 5 or 6 years ago! I especially like the thoughtful shower design, which lets you open the door to the shower and turn it on to the right temperature without having to stand there, naked, wet and cold. Many hotels get this wrong.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Cindi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really nice hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Amanda Phillips - General Manager, el 22 abr. 2024
Thank you Cindi for your review, it is lovely to see that you enjoyed your stay here. We look forward to seeing you the next time you are in the Waterloo Area,Sincerely,

8/10 Bueno

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Shower door was very odd. At the wrong end?? But otherwise lovely.
Se hospedó 1 noche en marzo de 2024
Respuesta de Amanda Phillips - General Manager, el 9 abr. 2024
Thank you Nancy for the review, we are glad you had a lovely experience with us. I will take you comments back to construction team for future renovation ideas. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

8/10 Bueno

Dharsika

Le gustó: Limpieza, servicio y personal, servicios
It was a great stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Amanda Phillips - General Manager, el 9 abr. 2024
Thank you Dharsika for your review, we are so happy that you enjoyed your stay with us. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excelente

Karen

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Amanda Phillips - General Manager, el 11 abr. 2024
Thank you Karen for your review, we are glad you enjoyed your stay. We look forward to welcoming you the next time you are in the Waterloo Area Sincerely,

10/10 Excelente

Samuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great service and awesome room highly recommend!
Se hospedó 1 noche en marzo de 2024
Respuesta de Amanda Phillips - General Manager, el 11 abr. 2024
Thank you Samuel, I might be biased but I have to agree our staff provide excellent service each and every day. We are so happy to see it being recognized. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excelente

Fathia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Experience was smooth as can be. Staff were very friendly!
Se hospedó 2 noches en marzo de 2024
Respuesta de Amanda Phillips - General Manager, el 12 mar. 2024
Thank you Fathia for your lovely review, we are so happy that we helped to make your stay in St. Jacobs and enjoyable one. We look forward to seeing you the next time you are in the Waterloo.

10/10 Excelente

Emily

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great room, very clean, great layout and good amenities!
Se hospedó 1 noche en marzo de 2024
Respuesta de Amanda Phillips - General Manager, el 12 mar. 2024
Thank you Emily for your review, we are so happy you enjoyed your stay with us.We look forward to seeing you on your next visit to the Waterloo Area.

10/10 Excelente

Richard

Le gustó: Condiciones de la propiedad
Nice quiet and next door to the theatre
Se hospedó 1 noche en febrero de 2024
Respuesta de Amanda Phillips - General Manager, el 12 mar. 2024
Thank you Richard, thank you for your review, the theatre is very convenient I agree. We are glad you enjoyed your stay. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excelente

Doug

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff and room was very clean, definitely would stay again.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Amanda Phillips - General Manager, el 12 mar. 2024
Thank you so much for your review, we are so happy we were able to make your stay an enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

4/10 Malo

John

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The room was great. The staff was fine, especially in the bistro for breakfast and at the front desk.The person who came in for housekeeping was very nice. The breakfast was not worth the amount we were billed. Eggs were burned, but cold (a very odd combination). Toast was cold. Coffee was served in a paper cup! (We really thought we would be getting better than a drive-through fast food treatment!)
Se hospedó 3 noches en febrero de 2024
Respuesta de Amanda Phillips - General Manager, el 16 feb. 2024
Thank you John for your review, we are sorry to hear that our breakfast let you down, I will share your comments with my Bistro Supervisor and see what went wrong. Thank you again for your review. We hope you will visit us again the next time you are in the Waterloo Area and we can hopefully make it right. Sincerely,

10/10 Excelente

Kristina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel and customer service.
Se hospedó 1 noche en febrero de 2024
Respuesta de Amanda Phillips - General Manager, el 16 feb. 2024
Thank you Kristina for your favoring review, we are so delighted you enjoyed your most recent stay with us. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excelente

Linda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the location
Se hospedó 2 noches en febrero de 2024
Respuesta de Amanda Phillips - General Manager, el 16 feb. 2024
Thank you Linda for your review, we quiet like our location as well. We are so happy that you enjoyed your most recent stay with us.We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excelente

Nicole St.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff and the room is amazing!
Se hospedó 1 noche en febrero de 2024
Respuesta de Amanda Phillips - General Manager, el 16 feb. 2024
Thank you Nicole for your review, we are so happy that you thoroughly enjoyed your room. The staff here take great pride in their customer service, it is nice to see it shows. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excelente

Kaleigh

Se hospedó 2 noches en febrero de 2024
Respuesta de Amanda Phillips - General Manager, el 11 abr. 2024
Thank you Kaleigh for your great review, we are so happy you enjoyed your stay with us. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excelente

cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
wheelchair accessible
Very accommodating, addressed wheelchair needs.
Se hospedó 1 noche en febrero de 2024
Respuesta de Amanda Phillips - General Manager, el 16 feb. 2024
Thank you Cynthia, we are so happy we were able to meet all your needs, that is great to hear. Your comfortability is a big concern for us so we are happy to hear it was achievedWe look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excelente

Wade

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful hotel
Absolutely beautiful room, very nice hotel. One of the nicest hotels I’ve stayed in. Only complaint was that the bed was too hard.
Se hospedó 2 noches en enero de 2024
Respuesta de Amanda Phillips - General Manager, el 25 ene. 2024
Thank you Wade for your review, It is great to hear that we have exceeded your expectations of our hotel and you thoroughly enjoyed your stay. Beds are one of those items that some find them perfect, some find them too soft and some find them too hard. I will share your feedback with Marriott as they set the standards. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely.

6/10 Aceptable

Syed, North York

Se hospedó 1 noche en enero de 2024
Respuesta de Amanda Phillips - General Manager, el 25 ene. 2024
Thank you Syed for your review, we look forward to welcoming you back the next time you are in the Waterloo area and hopefully can turn that 3 into a 5. Sincerely,

10/10 Excelente

Shawn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Amanda Phillips - General Manager, el 12 ene. 2024
Thank you Shawn for your review, we are so happy we could meet all your expectations and that your stay was an enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Area.Sincerley,

10/10 Excelente

Andrew

Se hospedó 1 noche en enero de 2024
Respuesta de Amanda Phillips - General Manager, el 12 ene. 2024
Thank you Andrew for the lovely review. We are so happy you enjoyed your stay here with that. We look forward to welcoming you back the next time you are in the Waterloo Area.Sincerely,

8/10 Bueno

IONA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda Phillips - General Manager, el 12 ene. 2024
Thank you Iona for the favouring review. We are so happy that you enjoyed your stay here with us. We look forward to welcoming you back the next time you are in the Waterloo area.Sincerely,

10/10 Excelente

Siobhan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda Phillips - General Manager, el 25 ene. 2024
Thank you Siobhan for your excellent review, we are so happy we could make your stay and enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely

10/10 Excelente

Keith

Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda Phillips - General Manager, el 12 ene. 2024
Thank you Keith for the lovely review, we are so happy you enjoyed your stay here with us. We look forward to welcoming you back the next time you are in the Waterloo area. Sincerely,

10/10 Excelente

Duane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda Phillips - General Manager, el 12 ene. 2024
Thank you Duane for the great review, we are so happy we were able to make your stay an enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely

10/10 Excelente

Caroline

Se hospedó 3 noches en diciembre de 2023
Respuesta de Amanda Phillips - General Manager, el 12 ene. 2024
Thank you Caroline for the lovely review. We are so delighted you enjoyed your most recent stay here with us. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excelente

Scott

Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda Phillips - General Manager, el 16 feb. 2024
Thank you Scott for your review, it is great to see we ticked all the boxes to make your stay an enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Amazing staff and priced hotel. Could use a bit more attention to detail in the shower as the corners were a bit dirty, but overall nothing to be concerned about.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda Phillips - General Manager, el 12 ene. 2024
Thank you Michael for your honest review, I have let housekeeping know to do a little more TLC on the showers as it is the time of year for our quarterly deep clean of the hotel rooms. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excelente

Demetrios

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and safe ! Very nice and the environment was great!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda Phillips - General Manager, el 12 ene. 2024
Thank you Demetrios for your lovely review, we are so happy that we were able to provide you with a most enjoyable stay. We do agree that the staff are amazing and help to create a welcoming overall experience. We will look forward to welcoming you back the next time you are in the Waterloo Area.

10/10 Excelente

Daniel

Se hospedó 2 noches en diciembre de 2023
Respuesta de Amanda Phillips - General Manager, el 12 ene. 2024
Thank you Daniel for the lovely review. We are very happy that you thoroughly enjoyed your stay here with us on your most recent trip. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excelente

Rob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice staycation lovely room and atmosphere will definitely do again
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda Phillips - General Manager, el 15 dic. 2023
Thank you Rob, we are so happy to hear your thoroughly enjoyed your staycation. We look forward to welcoming you back the next time you are in the Waterloo area. Sincerely,

8/10 Bueno

Glenn

Viaje en grupo, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Hotel was very nice seemed that beds might be a little soft for my preference. Staff friendly the Starbucks coffee bar was great to have in the hotel and managed very successfully to make all our favorite beverages. Asked for our room to be made up 1 extra time because of the length of our stay and the staff had no issues and was done very early in the day. All in all plan on staying here again on our next trip the the St. Jacobs market.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Amanda Phillips - General Manager, el 15 dic. 2023
Thank you Glen for your lovely review, we are so happy we were able to accommodate you to your specifications.We look forward to welcoming you back the next time you are in the Waterloo Region. Sincerely,

10/10 Excelente

Claire

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very impressed with this hotel. Very clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amanda Phillips - General Manager, el 15 dic. 2023
Thank you Clair for your lovely review. We have high standards for our cleanliness and we are so happy you noticed, I will share this with my housekeeping Manager who inspects each room before we rent it. She will be very happy to read this. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

2/10 Terrible

Denys

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Kids running up and down the halls until 12 at night. Several complaints but kids banging on doors will never stay here sgan
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amanda Phillips - General Manager, el 15 dic. 2023
Thank you Denys for your response. Hockey teams during hockey season can be troublesome we agree but we do our best to control them. One trick I have learned for fall winter bookings is to feel free to call us and inquire if there is going to be hockey teams or any sports teams in house, we will let you know and maybe suggest a less teams oriented weekend for you. We do hope to see you back the next time you are in the waterloo area. Sincerely,

10/10 Excelente

James

Viaje en pareja
Great location , perfect room setup.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amanda Phillips - General Manager, el 15 dic. 2023
Thank you James for your lovely review. We are so happy we were able to make your stay and enjoyable one. We look forward to welcoming you the next time you are in the Waterloo Region. Sincerely,

6/10 Aceptable

Melou

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicios
Pas de piscine. Pas de bonnet de douche. Chaise de bureau inconfortable et espace bureau mal désigné. Le déjeuner n’est pas inclus dans le prix. Il y a de meilleur hébergement a proximité.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Amanda Phillips - General Manager, el 15 dic. 2023
Thank you Melou for the review, we do have shower caps at the front desk for our guests if they request them. We do have different room styles with different set ups, if you would like next time we can show you a couple to figure out which set up works best for you. Our Bistro is only open for Breakfast and Dinner, but we can always recommend many find local family owned establishments around if you want to try something new for lunch, we are always here to help. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

8/10 Bueno

Laura

Se hospedó 5 noches en noviembre de 2023
Respuesta de Amanda Phillips - General Manager, el 15 dic. 2023
Thank you Laura for your review. We look forward to welcoming you back the next time you are in the Waterloo Region. Sincerely,

10/10 Excelente

Hyacinth

Se hospedó 2 noches en octubre de 2023
Respuesta de Amanda Phillips - General Manager, el 15 dic. 2023
Thank you Hyacinth for the awesome review. We are so happy to have made your stay and enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Region.

4/10 Malo

madeleine

Se hospedó 1 noche en octubre de 2023
Respuesta de Amanda Phillips - General Manager, el 15 dic. 2023
Thank you Madeleine for your review. We are sorry to see we didn't quite hit the mark for your stay to be an enjoyable one. We do hope you give us another chance the next time you are in the Waterloo Region. Sincerely,

8/10 Bueno

Katia

Le gustó: Servicio y personal
Se hospedó 2 noches en octubre de 2023
Respuesta de Amanda Phillips - General Manager, el 20 oct. 2023
Thank you Katie for your review. We look forward to welcoming you back the next time you are in the Waterloo area. Sincerely,

8/10 Bueno

Guy

Se hospedó 2 noches en octubre de 2023
Respuesta de Amanda Phillips - General Manager, el 15 dic. 2023
Thank you Guy for your lovely review. We look forward to welcoming you back the next time you are in the Waterloo Region.Sincerely,

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Amanda Phillips, el 1 nov. 2023
Thank you, Susan, for your lovely review. We are so happy that you had an enjoyable stay. We look forward to welcoming you back the next time you are in the Waterloo Area.Sincerely,

2/10 Terrible

avraham

Se hospedó 1 noche en octubre de 2023
Respuesta de Amanda Phillips - General Manager, el 15 dic. 2023
We are sorry Avraham we didn't meet you expectations this time, we do hope you will give us another chance to wow you. Sincerely,

10/10 Excelente

Cindy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Attended a wedding at the Mill in Alora. Beautiful hotel, great location, friendly staff
Se hospedó 2 noches en septiembre de 2023
Respuesta de Amanda Phillips - General Manager, el 17 oct. 2023
Thank you Cindy for your review. We are so happy that we were able to make your stay an enjoyable one. Elora is beautiful so that is great you got to visit it. We do look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,