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Opiniones de HB Guest Home

3.5 out of 5
HB Guest Home
315 Dear Born Blvd, Waterloo, ON

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 7 de 25 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 2 de 25 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 25 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 25 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 25 opiniones" "

6.4/10

Limpieza

6.0/10

Servicio y personal

6.4/10

Servicios

6.0/10

Condiciones de la propiedad

2.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jihua

No le gustó: Servicio y personal
I waited for about 2hrs in front of the property without anyone to take care the check-in. I made phone calls and texted, no response
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

NGALA

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Criminal, fraudulent, and not deserving of anyone's business. Should be put out of business. No one should risk or go through the experience we had!
Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Cory

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and friendly staff
Se hospedó 1 noche en noviembre de 2021

2/10 Terrible

Fred

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our room was cancelled 5 min. before we left.
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was a pleasant stay had a nice room nice bed nice house all together
Se hospedó 3 noches en octubre de 2019

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
It was nice to have the comfort of a home, but we felt like we could not go anywhere but in our room - there was a pathway of carpets with a "welcome" mat at the entrance of each room The room on the picture was encumbered with mattresses and linen for other guests, I suppose... I did not see the TV.
Se hospedó 1 noche en agosto de 2019

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very unfriendly staff. Bad communication due yo heavy accent. The room was not a available. No one there to check in even 20 min. after che k in time. Had to all many times, no call back. Left to find somewhere else to stay and got charged 1/2 price. Thief.
Se hospedó 1 noche en mayo de 2019
Respuesta de HB, el 26 may. 2019
So sorry. You talked to me over the phone to cancel the reservation. So I gave room to someone else.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Helen is very nice. Room is super clean. I will be back if I visit Waterloo next time. Strongly recommend !
Se hospedó 1 noche en febrero de 2019
Respuesta de Helen, el 29 mar. 2019
Thank you so much for staying with us . Looking forward to host you again.

2/10 Terrible

Canadalover

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do not make booking of this place!
I booked this place for my husband as there was no other places to book. When my husband arrived with two super larger suitcases, he were informed that there was no rooms left and our room was canceled even though I confirmed my booking through Expedia and still got the confirmation number with him. you can imagine such tragic situation my husband had. He flight 15 hours from the other side of earth and but when he was arrived, he has no room nor nowhere else to go as most hotels are fully booked due to weekend. he asked the owner to pay taxi charge as he had to relocate to other hotel.but the owner said she has no responsible on that and told us to talk to Expedia. this is completely unacceptable and this guest house and Expedia completely ruined our first impression of Canada. My recommendation: Do not make booking of this place if you don't want to be in trouble when you visit in Waterloo.
Se hospedó 2 noches en agosto de 2018

6/10 Aceptable

Sam, Peterborough

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
If you are advertising a living room space it should be available not cluttered with items and rooed off from use. Checking in needs to be smoother as i needed to ho get cash from bank to pay. I assumed i had paid through expedia. Return of ny deposit was a nightmare yoo
Se hospedó 1 noche en agosto de 2018

10/10 Excelente

Bill, Waterloo Ont

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Close to Hwy 85 and Waterloo University. You will need to drive a little bit to get to the restaurants downtown but it is only an easy 10 minute drive. Farmer’s Market at St Jacobs is only a 10 minute drive to the north
Se hospedó 1 noche en agosto de 2018

4/10 Malo

Mitsu, Kentucky

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
予約したのに部屋が用意されていなく、プライベートルームに宿泊する事になった。 23時近くにチェックインしたのでシャワーも使えず、最悪でした。
Se hospedó 1 noche en agosto de 2018

2/10 Terrible

Christine, Lindsay, ON

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very disappointing Guest House
This is not a hotel. It is a house. I smelled terrible. The basement has a tenant with same entrance to house as "guests". There is no access to any seating area as the living room had furniture piled up with blankets on the pile with signs that read "off limits" and " do not use" There was a TV in a box in the living room as well but no TV for guest use. The kitchen had piles on the table and countertop that read. " Do not use" . It seemed like the owners were away for a while and just renting out rooms to unsuspecting guests as if it were a "hotel" but you couldn't use any furniture except the bed in the guest room. There were 3 bedrooms upstairs in the house and the guest room was small with a queen sized bed. The bathroom was dirty and was shared with the other rooms so no privacy. The owner had to meet us there as no one lived on the premises for us to pay. She looked at the toilet as she was showing us the room and facilities and flushed it as she said " Oh, it clean... no one use it" Then proceeded to take tissue and wipe off stains under the toilet seat . I could see the black mould in the toilet rim from the hall way.. we did not stay...
Se hospedó 2 noches en julio de 2018
Respuesta de Helen, el 1 ago. 2018
This place for professional traveling for work, Parent visiting university kids. for a quality stay , Not suitable for a party I don't know why you take me personally and refuse to pay cancellation penalty. Anyway, thanks for your feedback.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Guest room with en suite in large house.
The bed was large and comfortable but the bathroom was not clean. The sink and shower had not been sprayed and wiped. Thankfully we had brought our own soap for the soaps provided were used. However the towels were clean and new.
Se hospedó 3 noches en abril de 2018
Respuesta de Helen, el 23 abr. 2018
Thank you so much for staying with us.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place . Good people
Everything were good. Clean and good place to stay.
Se hospedó 1 noche en abril de 2018
Respuesta de Helen, el 11 abr. 2018
Nice and clean guests, Would like to host you again . Thanks for staying with us.

10/10 Excelente

Yavuz, Waterloo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice, quiet and cozy..
Helen was a great host. She took care of everything in a good manner. Highly recommended.. Would love to stay again. Y
Se hospedó 1 noche en marzo de 2018
Respuesta de Helen, el 13 mar. 2018
Thank you so much for staying with us , It is enjoyable to host you at this beautiful guest house. looking forward to host you again.

2/10 Terrible

College Kid, USA

No le gustó: Servicio y personal y condiciones de la propiedad
Turned away at the door
Me and my friend are two young female college students and we’ve never been to the area and we’re from the US so practically no cell service. I messaged the owner and told her we’d be arriving a bit later and she said that was fine. The traffic became crazy and we got there about half an hour later than expected. The owner was not there and the person that was told us we weren’t allowed in and barely made an effort to reach out to the owner. He told us just to cancel as we stood freezing on their doorstep. THE PRICE IS CHEAP BUT ITS NOT WORTH IT!!!
Se hospedó 2 noches en febrero de 2018
Respuesta de Helen, el 11 abr. 2018
Sorry, I don't know how to respond you, Just a miscommunication, I thought your group is party group. I was busy dealing with another party group, was trying to reject party group , was very frustrated on that night. I am truly sorry to hear You got stuck in Waterloo.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Frustration itself
Pros: -Clean room Cons: -Owner lied about my credit card not working and notified me of it the evening prior to my arrival date -Owner and family were quite loud upstairs from my basement guest room until 11pm during first night of stay -Caught three spiders during first night of stay -Had to purchase my own bar of soap -Bed was not made upon arrival -Washing machine's been on all night during second night of stay, that I needed music from my earbuds to fall asleep -Only one Rewards point was given when I stayed for three nights because there was a discrepancy in amount paid, for I had to pay a surcharge for having paid by a credit card. Currently under investigation to rectify such situation, during which Brian, one of the managers or hotels.com, spoke to me with an angry tone of voice as if I was the culprit for paying a different amount than listed on the booking
Se hospedó 3 noches en septiembre de 2017

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We won't recommend this hotel to anyone, the host is not friendly.
Se hospedó 3 noches en septiembre de 2017

10/10 Excelente

Kalpin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoy at HB
I enjoy stay at HB. They have very good relationship with customers. I fill like home. This place we meet lot of people.
Se hospedó 7 noches en agosto de 2017
I am so glad you enjoyed staying with us, I will continue improving my service, make sure everyone feel HB is guest 's own home.

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad
In Waterloo for 3 days
I arrived very late in the evening, the check-in was fine, as well as the welcome from the owner. There are three bedrooms sharing the same bath, The room and the bath were clean upon the arrival, but they have been never cleaned during my stay. There was only one soap and one shampoo in the bathroom, while the shower gel was diluted with water, thus completely inappropriate. Breakfast was not available before 10.30 am, and thus was not required. Unforeseen surcharge was applied ( 2.65% of the total amount) for payment by credit card.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do not stay Here!! go to a hotel! Helen is crazy
The kitchen was dirty. Grease all over stove, no room to prep food on counter , the compost was very stinky, no tea towels or dish clothes. no hand towels, no lights in the living room. A tenant lives there and asked us to move our car from driveway so he could park in garage, so we parked on the street, and got a ticket. When we approached Helen, the land lady, she told us she would pay if we lied to hotel.com and say we cancelled the reservation so she would not have to pay fee and keep our cash. We refused to lie, and she would not pay for ticket

8/10 Bueno

Nathalie, Timmins Ontario

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfort and value
Picking up our kids at the university and this was close, quiet, clean and owner was friendly and accommodating! I recommend especially if you need a place to get a good night sleep without all the extras!

10/10 Excelente

Not Provided

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones