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Opiniones de Shilo Inn Suites Hotel - Klamath Falls

3 out of 5
Shilo Inn Suites Hotel - Klamath Falls
2500 Almond St, Klamath Falls, OR

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 537 de 1182 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 383 de 1182 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 151 de 1182 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 62 de 1182 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 49 de 1182 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

7.4/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Raul

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Sunny

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved this place, was very comfortable.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Will

Le gustó: Limpieza
No le gustó: Servicio y personal
晚上睡觉洗手间有很大的声响
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Dan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient to highway 97 and the Oregon Tech campus.
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Victoria

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Grandkids love the pool!
Se hospedó 3 noches en mayo de 2024
Respuesta de Tristian F., el 20 may. 2024
Thank you Victoria for taking the time to leave a review!I am happy to hear the the pool was great!Thank you for staying at Klamath Falls inn & Suites - Shilo Inn

6/10 Aceptable

Kevin

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Expedia said there was breakfast....they don't provide it. The restaurant appears to be semi permanently closed. The drink machine was out of order. The sinks spit water all over. The couch cushions had a big hole/rip. The TV or remote did not work. Seems like upkeep is suffering.
Se hospedó 1 noche en mayo de 2024
Respuesta de Tristian F., el 20 may. 2024
Thank you Kevin for taking the time to leave a review!I am sorry to hear that your stay was not as great as it should have been. I have directed your concerns to the proper departments so we can get them fixed.

8/10 Bueno

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I’ve stayed here before and find it to be a reliable and reasonable hotel.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Deborah

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pet friendly, clean, and helpful.
Se hospedó 1 noche en mayo de 2024
Respuesta de Tristian F., el 20 may. 2024
Thank you Deborah for taking the time to leave a review!I am glad to hear our property and Room was clean and staff were friendly.

10/10 Excelente

Donna

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Victoria

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No dining at hotel. Love the pool and hot tub!
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Sandy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very helpful and the beds were super comfortable. No breakfast which was disappointing otherwise the hotel would get 5 stars.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Robert

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
It was nice all around just the cleanliness wasn’t the best. Hair all over the floor and shower
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Sylvia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hot tub, steam room and swimming pool
Se hospedó 2 noches en mayo de 2024
Respuesta de Tristian, el 13 may. 2024
Thank you, Sylvia, for taking the time to leave us a review. We appreciate it. I am glad our Hot tub, steam room, and pool were great during your stay.

2/10 Terrible

Estelle

Not clean
Se hospedó 3 noches en mayo de 2024
Respuesta de Tristian, el 13 may. 2024
Thank you, Estelle, for your feedback. I am sorry you felt the hotel was not clean. Did you bring this to the attention of the front desk? Can you please contact the hotel and ask for Management so we can find out what happened during your stay.

8/10 Bueno

Teresa

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Our room was okay but items should be Changed Out. The Chair that is in the room With Wheels is Very Dirty… I hope that stain that’s on there is Nit Whst I think it is. The Window Was Soo bad with Dirt we Couldn’t open the Window, and the Window Cil was Really Dirty. beds look Raised just by the Feet and it was Lumpy looking Because the Comfoter was Bot Smooth. Mattress was w as y to soft so if your sharing a bed you Really feel Every Move like being on a boat! There were Bo Instructions on How to Iperate the Heat and Air Unit. We were on the 1st Floor and you can Really hear the People on the Top Floor. There was Never Anyone at the Front Desk. When we Checked in and Out. You Advised a Restaurant that was Not at all even there. The Hit Tub was Nit available. I Will say however that Brittani that works there was Very Helpful, she took Time to Help us with our needs.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

CAROLYN

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very large and spotless. Much better in real life than on the booking site.
Se hospedó 1 noche en mayo de 2024
Respuesta de Tristian, el 13 may. 2024
Thank you, Carolyn, for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us.

8/10 Bueno

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Dan

Viaje de negocios
No breakfast made it hard since I was there for work. Online said there was supposed to have it, but they did not. Coffee was gross.
Se hospedó 5 noches en abril de 2024

10/10 Excelente

Risa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff at the front counter was amazing I forgot her name my check out was at 11:00…i ask if I could stay an extra hr and she let me🙏🙏👍👍will stay again someday thanks.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

amy

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff were pleasant but not invested in making sure our stay was good. Our first room had ants, we were offered another room. We move to a different from only to find ants in that room, something that looked like rat poop in the sheets, and hair on the floor in the bathroom. We talked to the front desk,he couldn’t do anything.. the manager wasn’t in. We were told there were no rooms available. Worst stay ever and we travel every weekend.
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Kevin, albany

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Much cleaner then other places in the city, coffee pot needed to be cleaned and it only makes one cup
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Ben

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Traveling with a large dog, we really appreciate the welcoming atmosphere. Great location, friendly staff. We will definitely stay here again
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

cynthia

Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Ruthe

This Shilo does not compare favorably with other Shilo Inns I have used. This facility also does not compare favorably to other comparably priced facilities. The lack of coffee service in the lobby is only one factor, it it is significant.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

JoLee

Le gustó: Limpieza y servicio y personal
I guess the restaurant is being refurbished as there were no food or coffee options available. The parking lot needs cameras. Our car was broken into.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Janice

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We are grateful for the welcome for our pet. Everyone is so friendly. The price is very reasonable.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Genette

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great front desk staff
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Marilyn

Viaje en pareja
We stayed 2 nights, housekeeping did not change towels, clean tub and bathroom. Did not expect bed to be made, but did expect clean towels.
Se hospedó 2 noches en abril de 2024
Respuesta de Tristian F., el 30 abr. 2024
Thank you for talking the time to leave us a review. We are not currently offering room service for guests unless they are staying for more then three days. We do offer exchange or more room supplies by request only. This should have been explained at check in to you.

6/10 Aceptable

Shelley

Viaje familiar
No le gustó: Servicio y personal
We stayed 3 nights our room was never cleaned . We had to ask for more towels and toilet paper. Property was very quiet.
Se hospedó 3 noches en abril de 2024
Respuesta de Tristian F., el 30 abr. 2024
Thank you for talking the time to leave us a review. We are not currently offering room service for guests unless they are staying for more then three days. We do offer exchange or more room supplies by request only. This should have been explained at check in to you.

8/10 Bueno

Rheem

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The location was great. Staff were great. The property is run down and a bit outdated. Otherwise it was good
Se hospedó 1 noche en abril de 2024
Respuesta de Tristian F., el 30 abr. 2024
Thank you for talking the time to leave us a review!

6/10 Aceptable

Todd

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Great location however the property is old and outside parking and landscaping is an eyesore and unsafe in some areas.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Sharleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk was very pleasant and check in was quick, even accommodated our request for early check in. Parking was very convenient. Even though there is no restaurant onsite, there are many eateries in walking distance or minutes away by car. Enjoyed it and will stay again.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dave

Se hospedó 1 noche en abril de 2024
Respuesta de Tristian, el 13 may. 2024
Thank you, Dave, for taking the time to leave us a review. I am glad to hear that you enjoyed your stay.

2/10 Terrible

Ruth

Viaje en pareja
No le gustó: Limpieza y servicios
Shilo Inn K Falls, Or has gone down hill, arrived at 3pm no longer have coffee in lobby was told they only have it 6am to 10am asked for extra packets of coffee was told they were out of reg. coffee only had the decaf packets. they sign out front say Shilo Inn Restaurant and lounge not true they both had been closed for over a year we were told. no hot breakfast, I know this sounds like I am knit picking but we Never stay there again, We have always stayed there on our way back from California. you might as well stay at motel 6. and save your money. We were not happy campers. and you won't be either. They need to change out the pillows very hard to sleep on. Sorry folks I can not give them a higher score, just telling the truth think twice before staying there.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Pete

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is one of my go to stops each year. I was disappointed that this year, the in-house restaurant was closed. Otherwise, a nice place: relatively inexpensive, they take dogs, clean, QUIET, convenient parking, easy access to US-97. My only complaint is that the pillows are too hard for my comfort and this year, I forgot to bring my own!
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Catherine

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Absolutely no internet. When I called the front desk, I was told to just keep clinking on it. I have spent the better part of an hour trying that method! Called me silly, but when I book a hotel that advertises internet as one of their amenities, I expect to have it! I was expecting to accomplish some work this evening but that did not happen!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Robin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice property and rooms are beautiful. I was pleasantly surprised. Not having any breakfast at all, or even coffee in the lobby, was unusual. There are coffee makers in the rooms. Also, I don’t know if there’s an issue with staffing or what, but there is a restaurant and lounge attached to the motel, but it’s not open either. The rooms are not well insulated, and sounds from your neighbors, plus plumbing sounds, were pretty loud. Bed was comfy, but springs were squeaky. All in all, I would stay there again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tristan was accommodating and helpful!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy to find. Clean. Not crowded.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Heidi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Shanti

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Rooms could use updating, restarting is closed and for lease. Room key did not work and had to be re-set each time after it was used.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Orlando

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Workers noises hammers screwdrivers

10/10 Excelente

Gary

Very clean and comfortable with nice staff
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jody

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Peik-Kuan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Very close to Oregon Tech, which was why I chose it. Conveniently located off of hwy 97. Nice big room. Wish they include breakfast for the price of the room.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Randy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice room. Location convenient to OIT, medical facilities and cinema. No breakfast but several restaurants very close.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Esther, Woodinville

Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Servicios
Walls are thin. Next room tv loud couldn’t sleep a wink
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Keith

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would have given them an excellent if we had not been awaken at 12:30am by stomping from the room above. The people in the room above us were doing something for over 30 minutes constant thump thump thump as if they were hopping or bouncing a hard ball from one end of the suite to the other and back again. This was the first time this has happened to us at this inn.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Adam

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
Did not see evidence of cleaning staff in the room for the entire duration of trip, i.e. dirty towels did not get removed from the room or replaced, had to request fresh towels from the front desk daily. Also, full trash cans had to be left in the hallway in order to be emptied.
Se hospedó 5 noches en marzo de 2024