While the condo is cute and we like the area, the toilet didn’t work for most of our stay, the issues started the first night we were there. They sent someone that was not equipped to deal with the issue so it was no surprise the issue did not go away. Their response was to have us walk in the middle of the night to another unit and use a strangers toilet that wasn’t even close to our unit(it was snowy and cold and obviously that’s dangerous when you’re in Colorado), or give us only a 20% discount on one night or to vacate the property at 7pm on a Saturday night. We stated that we wanted a refund for at least one night, or the 2 nights we didn't have a working toilet. Then they ghosted us and just said we agreed to the 20% off, which we did not! Shockingly we didn’t want to spend our entire Saturday night of our vacation packing up and moving to a different place.They don't care about you at all, they just say they do because it's the thing to say when they really don't want to make things right.Our vacation was overshadowed and ruined and they think 20% off of one night is solving the problem. Do not stay here!