2/10 Terrible
Sara
Viaje familiar, Viaje familiar con niños
2 oct. 2025
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a very disappointing experience. It is advertised as 4 star hotel but in no way this should be 4 star. For $70-80 per night, it isn’t a budget hotel. But every thing was low quality.
I booked a premium room and was given the one that was filled with smell of cigarettes. Attendant dismissed me saying that smell will go away when you will leave the AC on. I was with a 2 year old child and this was in no way bearable. Finally they changed our room but we had to compromise on space. (No refund or adjustment was offered for downgrading).
There were petty things that spoke of low service quality. Only two small towels in the bathroom. No extra toilet papers or trash bags. Had to ask for iron and iron board and it took them 30 mins to bring that over. Normally those are already in the room. They didn’t give any instructions about the amenities. Had to ask for wifi password and it was good for nothing. Didn’t work for even WhatsApp text messages.
Bath tub was not clean and had black spots on tiles.
Water kettle didn’t work and wasn’t replaced when we complained. For a hotel charging for every little thing, they should be doing QC before giving rooms to guests.
Pool and gym were in another building which didn’t seem to be the hotel’s own building and looked like it was shared with local business because it was filled with men. We felt unsafe as the only one with kid. Even hotel didn’t have any female employee.
Oh and restaurant food had hair and they didn’t even offer refund
Sara
Se hospedó 1 noche en septiembre de 2025